No Warrantee - How do we let these companies get away with this?

[rhinohide]

No Warrantee provided by Gigabyte on motherboards???

EDIT: come to find out they DO offer a warrantee. It's just not posted on their site. Read the later posts for details.

Here is what they say:

We have developed "Total Quality Assurance" procedures to guarantee the highest quality at any stage of our products' life. From design conception, production to customer service, quality is assured and guaranteed.

Hmmmmm.. The guarantee part of that Quality is just a bit SHORT. :|

Somehow ASUS provides a 3 YEAR warrantee and charges the same price (relatively) for their motherboards.

Why Doesn't warrantee information make it into ANY review?:disgust:

Just ranting.

EDIT: Read the post by tcsenter

 

[TourGuide]

That's a good question. I think warranty information ought to be a standard part of every review as well as links to the mfg. policy.

 

[tcsenter]

Gigabyte RETAIL motherboards carry a standard 1 (one) year limited warranty. Their OEM/bulk motherboards carry whatever the reseller/integrator decides it will have.

 

[Kingofcomputer]

Most mohterboard manufacturers don't handle rma with end-users directly, they prefer you to deal with the resellers/retailers.

 

[spanky]

i didn't know that gigabyte offers no warrantee on their mobo's... i thought everyone offered some kinda warrantee.

 

[cheapgoose]

don't buy their stuff. if they are so confident in their product, they should assure us, the customers with good warrenty. if not, I'm sure other mobo manufactors will.

 

[rhinohide]

Thanks for the info tcsenter, that's good to know. Googlegear told me that they (googlegear) supply a 1 year warrantee. I didn't realize that was backed by Gigabyte.
I still maintain my point that motherboard manufacturers should provide a warrantee themselves and that (better) reviewers should at least mention it. What if the place you bought your motherboard is GONE in 6 months. Then what do you do? That GA-8IHXP just cost me $165 bucks, I'd hate to have to eat that. :Q

I'm cranky about it because I just ordered a new GA-8IHXP without checking for a warrantee and was rather unpleasantly suprised to find NOTHING on their web site. I've had Asus for a while and was used to their warrantee. Sort of assumed the other major mobo manufacturers had similar ones.
Also my fancy-dancy Enermax power supply popped a gasket recently and they apparently have no warrantee at all, and the place I bought it only has a 30-day, so I'm out $65 bucks, or so .

Not saying anything bad about Gigabyte quality. I was just suprised to find no RMA procedure on their site and I hadn't read anything about their no-RMA procedure in any review of the board.

I did notice that Evan Lieb has starting including this info in his mobo roundups. Unfortunately, he hadn't done one with a Gigabyte in it that I read.

 

[Flakk]

spelled *warranty .. just thought u might wanna spell it right if u are going to go around asking about it.. hehe

 

[rhinohide]

HEY! The blasted spell-checker in MS Outlook said it was ok. CRAPPY THING!
I thougt it looked funny.
How embarassing. (hope I spelled that right)

Edit:
Woop! Turns out you can spell it either way. Webster's says that warrantee is the noun form of warrant and is "to guarantee (a buyer) insurance against damage or loss.

Heh. Sorry about crapping on Outlook.

BTW: I agree with you cheapgoose. I just got carried away and ordered before I checked.

 

[tcsenter]

I'm cranky about it because I just ordered a new GA-8IHXP without checking for a warrantee and was rather unpleasantly suprised to find NOTHING on their web site.

Neither does MSI, IIRC.

 

[DoubleL]

Flakk you a teacher or something, I have seen in other post you have a thing about other peoples spelling when you know what they are saying, If you want to be perfect that is fine but you are going to piss someone off looking through post for misspelled words, Have a nice day

 

[Flakk]

DoubleL: Yes, I know what he is saying despite the spelling.. it's not that big of a deal-- I meant it only to help. I could have not brought it up, but then nobody would have ever told him probably and who knows how long he'd spell it that way.. No need to get your panties in a bunch.

rhinohide: Glad to see you saved your butt with that Webster's defintion haha

 

[natenut]

Neither does MSI, IIRC.

i ate it on a msi k7tpro2-a. died after about 3 months. that is the only board out of about a hundred that have ever crapped out on me. I have had the best luck with cheap boards. i dont know how many k7s5a machines i have made, only trouble is getting all the ide devices to cooperate together but its usually pretty simple.

 

[HowAboutBob]

Quote from DoubleL at 10:05 on 1/1/03
---------------------------------------------------------------------------------------------------------
Flakk you a teacher or something, I have seen in other post you have a thing about other peoples spelling when you know what they are saying, If you want to be perfect that is fine but you are going to piss someone off looking through post for misspelled words, Have a nice day
---------------------------------------------------------------------------------------------------------

I also have a problem with correcting spelling, grammar, etc.
I'm not trying to be superior but I email in the business world, and it is considered bad form to misspell.
I know that email was originally quite informal but I prefer good punctuation and sentence structure.
It makes it easier to read.

BTW, that has got to be the ugliest sentence I have ever seen.

BOB

 

[tcsenter]

i ate it on a msi k7tpro2-a. died after about 3 months. that is the only board out of about a hundred that have ever crapped out on me. I have had the best luck with cheap boards. i dont know how many k7s5a machines i have made, only trouble is getting all the ide devices to cooperate together but its usually pretty simple.

MSI Retail motherboards also carry a one year limited warranty, but like most board manufacturers, it is available through an authorized MSI dealer such as Newegg. I just had a full retail MSI board fail after 11 months and Newegg replaced it no problem. It took them a while, and they had to offer me a substitute because they don't stock that board anymore, but they did replace it with a new board.

 

[Flakk]

I also have a problem with correcting spelling, grammar, etc. I'm not trying to be superior but I email in the business world, and it is considered bad form to misspell. I know that email was originally quite informal but I prefer good punctuation and sentence structure. It makes it easier to read.

Yes, thank you. There are others like myself. It irks me when something is misspelled or written sloppily enough, but most of the time I just let it slide.

BTW, that has got to be the ugliest sentence I have ever seen.

hahaha.. I didnt even notice that.

Hopefully we can just drop it now. This shouldn't be a big deal.... unless DoubleL has another accusing remark with poor sentence structure to share.

 

[Flakk]

As for the topic of warranties (which I thought I should probably talk about at least once in all my posts), if the following line you pasted is their "reason" for not having a warranty....

We have developed "Total Quality Assurance" procedures to guarantee the highest quality at any stage of our products' life. From design conception, production to customer service, quality is assured and guaranteed.

then I have to say that is a pretty lame excuse. The whole reason for a warranty is to catch those mistakes or faulty parts in production or testing that somehow get by to the consumer. That's like them saying they are 100% perfect all the time. No company can claim that. I would never buy from a company so righteous to think they never make a mistake. That would make me feel like I would be taking a risk to buy from them because if something goes wrong, then it's my trouble to deal with, not theirs.

At the same time I doubt that their policy is "we provide no warranty because our products are so good". They may have an awesome testing and quality control, etc, but I'd think (and hope) they still have some sort of a warranty as well. Their "Total Quality Assurance" in conjunction with a standard warranty makes them look like a very good company to me. (I just bought a Gigabyte GA-8INXP motherboard from em, so they had better have a warranty )

 

[rhinohide]

Thanks for dragging us back from the brink of off-topic disaster!
If you read the post up above by tcsenter you will find that they do have a 1-year warrantee (spelled correctly )
They make the reseller service it. Googlegear shows it on their product page but it looks like it is completely offered by googlegear, not gigabyte. When I called gg, they didn't say anything about it being backed by gigabyte, just that they offered a 1-year warrantee. Thus my confusion. I think Gigabyte should spell out their warrantee policy on their web site at the very least.

 

[Trainwreck]

I just got a MSI 845 ultra-aru back from RMA today and it was a breeze. A MSI rep checked the s/n and told me right over the phone that I had a 3 year warranty with 2 years left and than gave me the rma info.It was about a 15 day turn around even with christmas and new years not to bad in my opinion.

 

[rhinohide]

Well, well. Looky here at what Gigabyte had to say to some email querys:

The 8IHXP carries a 3 yr. limited manufacturer warranty.
1st yr. parts and labor is covered and return shipping to customer is covered (continental US)
2nd yr. parts and labor only. return shipping to customer not covered.
3rd yr. parts only, labor and shipping charge will apply.

The above warranty is only for boards that are purchased thru licensed dealers. Any damage that is caused by user will not be covered.

Hope this answers your questions.

Sincerely

David Liu
RMA Dept.
GBT INC.

And another reply from a different person:

Dear Sir,


Because we do not sell our products to end user directly but sell channel reseller and local distributor.
For warranty issue, different local retail or distributor may have their own warranty policy. Please contact with your supplier for detail.

http://tw.giga-byte.com/buy/buy.htm

 

[Davegod]

In UK a guarantee is another name for a warranty. Fascinating

TBH though, a warranty on a OEM product pretty much shows it was never intended as a OEM product and is merely eveidence of a dual pricing strategy; a cheaper priced version of the "retail" and nothing more - theyre both retail, just one has a colourful box. OEM is meant for system integrators, and hence no warranty. Many manufacturers dont include a warranty on OEM goods, many even spend reasonable effort trying to stop OEM products being sold through retail channels. One reason OEM is cheaper than retail is less or no warranty. You get what you pay for...

I suspect USA isnt too far from UK consumer protection though, so of course you have the standard buyer protections in whatever you buy.