no sound, "there are no active mixer devices available"

[jbclem]

I'm using Windows 2000. After an unsuccessful installation of a newer graphics card (Asus AH3450), when I removed it and re-installed my original card (Radeon 7500), I had no sound. Looking in Control Panel/Sounds&Multimedia/Sounds, I found the volume slider pegged on low and greyed out as was the option to show volume control on the taskbar

When I try to start Volume Control I get the error message "there are no active mixer devices available". and the advice to install mixer devices through Add/Remove Hardware.

I looked in Device Manager, Sound,Video and Game Controllers/Legacy Audio Drivers properties/Mixer Devices and there were 33 mixer devices and no yellow exclamation marks.

I'm not sure where to go from here...can someone give me some troubleshooting advice for this no sound problem.

Thanks, John

 

[denis280]

Did you wipeout the old drivers before installing the asus.

 

[jbclem]

No, I didn't do that. And then when I re-installed the original ATI Radeon 7500, I wanted to remove the Asus drivers but the AH3450 was gone from Device Manager and I don't know how else I can find and/or remove the drivers. There's nothing in Add/Remove Programs either.

I've enabled show "hidden devices" in Device Manager, and even tried a trick someone showed me (set devmgr_show_nonpresent_devices=1) but no luck with that either.

 

[jbclem]

The problem continues, does anyone have troubleshooting advice?

 

[denis280]

do a sfc /quiet command

 

[sm625]

Run this: http://www.guru3d.com/files_details/display_driver_uninstaller_download.html

then run this: http://downloads.guru3d.com/download.php?det=1275

Then install your radeon 7500 driver

 

[jbclem]

I couldn't get the DDU sofware to work on my Windows 2000 computer. The current version (9.1) started up and that showed me a log that listed drivers from three different ATI cards. But the action buttons remained greyed out, and now I can't even get the DDU software to start to recheck the log. I also found and tried v 7.8 but it had a similar running problem.

Do you know if there is a version that'll run in an older OS?

 

[sunzoomspark]

You need to re-install the audio drivers. Don't worry about the Asus drivers for now, if you have a picture you're fine, especially with win 2k. Look up your motherboard model and find out who makes the audio device. Go to that manufacturer's website. Download the xp version if no 2k version is listed.