No one at Chase Bank is a natural born US Citizen.

[Scarpozzi]

I've talked to them 6 times today and between their poor Engrish skills and VOIP connection, I cannot understand anything they are saying. Worst part is that I didn't receive my credit statement from them last month either do to a mailing error or some kind of fraud (either by the company or by Identity Theives) and they slapped my $18 minimum payment with a $40 late fee. I pay bills religiously as they come in so I didn't miss it. I fear that I'm going to have to keep calling back until I can find the employee that is on a hardline with at least one US relative (to help their English skills) until I resolve this. :disgust:

 

[QED]

Hmmm... I have two good friends who work for Chase. I'll have to give them a call today and make sure they are still US citizens...

 

[shortylickens]

Thats probably my biggest complaint in life right now.
Hiring people who dont speak english well to service english-speaking customers.

But thats OK, with the way things are going we wont be speaking english at all in 30 years.

 

[Scarpozzi]

Originally posted by: shortylickens
Thats probably my biggest complaint in life right now.
Hiring people who dont speak english well to service english-speaking customers.

But thats OK, with the way things are going we wont be speaking english at all in 30 years.

Good point. The first 4 people I talked with had a strong Indian accent. I could understand like 80% of what they said...so good for them, but the VOIP connection was bad, so they cut out when they talked to me. He kept offering to call me back if I gave him a number to call me back in 2 minutes...but I didn't have 2 mins.

The last person I spoke with sounded hispanic. She was much easier to understand and had a nice playful laugh when I joked around. I was impressed because I could understand 95% of what she said and had no problem with connection issues. I hope they all keep working on their skills and getting better. I see an improvement over the group that services Dell Tech support.

 

[Stuxnet]

I love it when they talk with really thick Indian accents, but they introduce themselves as "Bob" or "Frank".

 

[fbrdphreak]

I see an improvement over the group that services Dell Tech support.

You get what you pay for. You get free support from Dell on a consumer machine that is already only 9% above cost, you get outsourced tech support. You get the Gold Tech support with the business machine, you get quickly connected to Americans and have your problem resolved efficiently.

 

[BigJ]

Just wondering, but are you a little bit older?

My dad refuses to use Online Bill-Pay/Statements, so he watches the mail hawkishly for his statements. Whenever I come home I try to show him how simple it is, but he still doesn't want to.

I just pay my bills online all on the same day (they have due dates roughly within 5 days of each other).

 

[Eeezee]

Everyone at my Chase speaks perfect English. Two of them are cute young white girls from the burbs that were clearly US-born

 

[rh71]

probably a lot of the support people... Chase people aren't all customer-facing.

 

[FlashG]

Originally posted by: Eeezee
Everyone at my Chase speaks perfect English. Two of them are cute young white girls from the burbs that were clearly US-born

Yea but the commute from New Delhi everday for the rest of them must be a baetch.

 

[compnovice]

Originally posted by: Scarpozzi
I've talked to them 6 times today and between their poor Engrish skills and VOIP connection, I cannot understand anything they are saying. Worst part is that I didn't receive my credit statement from them last month either do to a mailing error or some kind of fraud (either by the company or by Identity Theives) and they slapped my $18 minimum payment with a $40 late fee. I pay bills religiously as they come in so I didn't miss it. I fear that I'm going to have to keep calling back until I can find the employee that is on a hardline with at least one US relative (to help their English skills) until I resolve this. :disgust:

Oh the irony :laugh:

 

[Scarpozzi]

Originally posted by: compnovice

Originally posted by: Scarpozzi
I've talked to them 6 times today and between their poor Engrish skills and VOIP connection, I cannot understand anything they are saying. Worst part is that I didn't receive my credit statement from them last month either do to a mailing error or some kind of fraud (either by the company or by Identity Theives) and they slapped my $18 minimum payment with a $40 late fee. I pay bills religiously as they come in so I didn't miss it. I fear that I'm going to have to keep calling back until I can find the employee that is on a hardline with at least one US relative (to help their English skills) until I resolve this. :disgust:

Oh the irony :laugh:

lol....I hadn't had coffee yet when I typed it and was angry.

 

[Scarpozzi]

Originally posted by: BigJ
Just wondering, but are you a little bit older?

My dad refuses to use Online Bill-Pay/Statements, so he watches the mail hawkishly for his statements. Whenever I come home I try to show him how simple it is, but he still doesn't want to.

I just pay my bills online all on the same day (they have due dates roughly within 5 days of each other).

I haven't had this account all that long. Obviously, I'm not happy with Chase, so we're off to a bad start. It's a credit card account and not a bank account. I'll setup online bill pay shortly...I've just been on the road a lot lately. I have one more $500 payment on my fiance's engagement ring, then I'm going to knock all my credit cards out one by one. (only have $800 on the Chase account) I expect I can pay off all 4 of my credit cards in 6 months starting in October. I'm just getting hit with travel expenses, wedding, and the honeymoon costs for now.

 

[DrPizza]

Originally posted by: compnovice

Originally posted by: Scarpozzi
I've talked to them 6 times today and between their poor Engrish skills and VOIP connection, I cannot understand anything they are saying. Worst part is that I didn't receive my credit statement from them last month either do to a mailing error or some kind of fraud (either by the company or by Identity Theives) and they slapped my $18 minimum payment with a $40 late fee. I pay bills religiously as they come in so I didn't miss it. I fear that I'm going to have to keep calling back until I can find the employee that is on a hardline with at least one US relative (to help their English skills) until I resolve this. :disgust:

Oh the irony :laugh:

That's not irony. Are you auditioning for forum jerk? There's a long line in front of you, but keep it up... they'll allow you to move up a few spots.

 

[BigJ]

Originally posted by: Scarpozzi

Originally posted by: BigJ
Just wondering, but are you a little bit older?

My dad refuses to use Online Bill-Pay/Statements, so he watches the mail hawkishly for his statements. Whenever I come home I try to show him how simple it is, but he still doesn't want to.

I just pay my bills online all on the same day (they have due dates roughly within 5 days of each other).

I haven't had this account all that long. Obviously, I'm not happy with Chase, so we're off to a bad start. It's a credit card account and not a bank account. I'll setup online bill pay shortly...I've just been on the road a lot lately. I have one more $500 payment on my fiance's engagement ring, then I'm going to knock all my credit cards out one by one. (only have $800 on the Chase account) I expect I can pay off all 4 of my credit cards in 6 months starting in October. I'm just getting hit with travel expenses, wedding, and the honeymoon costs for now.

Try talking to Chase about getting them to remove the late fee. If it's the first time, a lot of companies will waive it just that once.

 

[GalvanizedYankee]

OP...You must understand jiberish or you will be branded as a racist


...Galvanized

 

[compnovice]

Originally posted by: DrPizza

Originally posted by: compnovice

Originally posted by: Scarpozzi
I've talked to them 6 times today and between their poor Engrish skills and VOIP connection, I cannot understand anything they are saying. Worst part is that I didn't receive my credit statement from them last month either do to a mailing error or some kind of fraud (either by the company or by Identity Theives) and they slapped my $18 minimum payment with a $40 late fee. I pay bills religiously as they come in so I didn't miss it. I fear that I'm going to have to keep calling back until I can find the employee that is on a hardline with at least one US relative (to help their English skills) until I resolve this. :disgust:

Oh the irony :laugh:

That's not irony. Are you auditioning for forum jerk? There's a long line in front of you, but keep it up... they'll allow you to move up a few spots.

Oh the anger!... your wife ran away with her boyfriend?

 

[shortylickens]

Originally posted by: compnovice
Oh the anger!... your wife ran away with her boyfriend?

Nope, with HIS boyfriend.

I kid, I kid!

 

[compnovice]

Originally posted by: shortylickens

Originally posted by: compnovice
Oh the anger!... your wife ran away with her boyfriend?

Nope, with HIS boyfriend.

I kid, I kid!

:Q

 

[sygyzy]

Originally posted by: Scarpozzi
I've talked to them 6 times today and between their poor Engrish skills and VOIP connection, I cannot understand anything they are saying. Worst part is that I didn't receive my credit statement from them last month either do to a mailing error or some kind of fraud (either by the company or by Identity Theives) and they slapped my $18 minimum payment with a $40 late fee. I pay bills religiously as they come in so I didn't miss it. I fear that I'm going to have to keep calling back until I can find the employee that is on a hardline with at least one US relative (to help their English skills) until I resolve this. :disgust:

You tell them Grandmaster.