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No network access???

J

jurassicpark421

Junior Member
Am at my dad's and using his ethernet wire for internet. When I hook it up to my laptop ( toshiba ), the icon at the bottom looks like it's working and connected, but the pages do not load at all. When I looked further around the control panel under networking > Local Area Connection Status it says..
IVP4 ConnectivityL Internet
IVP6 connectivity: No network access
Media state: Enabled


Any suggestions? They don't have wifi.

Thank you SO much in advance for any help!
 
IPv6 is no concern since it's not used widely... I suspect that you do not have an IP address assigned from their router?

go to your start search and type 'cmd'

Once there, type ipconfig /release
then
ipconfig /renew


see if that helps...
 
Check to see that the DSL/cable modem (and router, if used} are powered up and working.

Try rebooting your machine, the DSL/cable modem and router.

Try right clicking the network icon in the task bar and clicking the "Repair"option.

Does another machine in the house work when connected to the same cable?

If you have a router, and there's another wire to another machine that can get online, connect that cable to your laptop.

If your laptop works on another cable, you could have a bad cable.

No guarantees, but those are the first things I would check. If they don't work, call your ISP's tech support. They should be able to guide you through more things to try.

Good luck. 🙂
 
He isn't computer savy at all, so I doubt he set up any of the above mentioned.

The cable works fine for his laptop which I'm on right now. But when I switch it to mine - nothing.

Smoove - I tried to do the search for cmd on their computer but nothing comes up?
If it helps, he has a Westell Versalink modem.

Btw, thank you all for replying so quickly!
 
It looks like the Westell Versalinks are all combination modem/wireless router. If you can't get online with a wired connection that works with another computer, then there's either something wrong with your computer, or the Westell has some limits set on it such as MAC address filtering that is preventing your computer from communicating with it. For testing purposes, try using their wireless connection (assuming your dad knows the password) to see if that makes a difference.
 
type 'cmd' in the search bar.

Untitled-1.jpg


That'll bring up the command prompt in which you would type
ipconfig /release

then

ipconfig /renew
 
Ok, did the ipconfig on my laptop while the cable was in. It says that No operation can be preformed on Wireless Network Connection while it has its media disconnected
:/
 
jurassicpark421 said:
Smoove - I tried to do the search for cmd on their computer but nothing comes up?
Click to expand...

CMD is the call to bring up the command line (like the DOS prompt). Click the Start menu, and enter CMD, and click to run the command. You should see a command line.

Then, from the command line, enter IPCONFIG <Enter>

That should show you some IP address information that will be useful to your ISP's tech support. You can do the same for your dad's machine to see how it should appear with a machine that is able to connect to the web.

jurassicpark421 said:
If it helps, he has a Westell Versalink modem.
Click to expand...

I hope your ISP has good 24/7 tech support at a toll free number. They're your best bet for resolving any settings necessary to connect to their equipment.
 
Last edited:
Set static IP for your PC and see if that works.

On his computer, Start > cmd.exe > ipconfig /all

Look for his IPv4 Address, Subnet Mask, Gateway, and DNS Servers.
Use the same Subnet Mask, Gateway, and DNS Servers for your laptop, but change the last number of your IPv4 Address +10 higher.

Example
------IPv4-------------Subnet------------Gateway--------DNS
Him 192.168.1.2 --- 255.255.255.0 -- 192.168.1.1 -- 192.168.1.1
You 192.168.1.12 -- 255.255.255.0 -- 192.168.1.1 -- 192.168.1.1

How to assign static IP address in Windows
 
When I do the IPCONFIG for both computers, they both say media state - media disconnected.

I took a screen shot but feel so stupid and don't know how to insert it in this message!
 
didn't you do an IPCONFIG on both computers and they both said 'media disconnected'? If that 2nd pc is your dad's and it doesn't have internet access either, what have you got to lose?

When I say power cycle, I mean pull the plug from the wall for 30 secs or so, then plug back in. The settings within should stay and not be lost.
 
jurassicpark421 said:
When I do the IPCONFIG for both computers, they both say media state - media disconnected.

I took a screen shot but feel so stupid and don't know how to insert it in this message!
Click to expand...

That would indicate that the wired cable actually isn't plugged in to anything at the other end (the modem/router end) and his computer is probably using the wireless and not the wired connection.
 
Fardringle said:
That would indicate that the wired cable actually isn't plugged in to anything at the other end (the modem/router end) and his computer is probably using the wireless and not the wired connection.
Click to expand...

Agreed, wondering if the ethernet port on his laptop is enabled...
 
Is the 'really really slow' normal? The slowness could also be coming from the DHCP server on the device issuing ip addresses to everything on the network. That takes a few moments...

If it continues to be slow, you can now try to go into your CMD and do the release and renew of your ip address to ensure you receive a valid ip from the host.

There could be some settings in the Westell device that might be 'off', who knows...
 
Smoove910 said:
type 'cmd' in the search bar.

That'll bring up the command prompt in which you would type
ipconfig /release

then

ipconfig /renew
Click to expand...

I tried issuing these commands in the cmd window and I received the following message:
"The requested operation requires elevation."
I'm using Windows Visa Home Premium and I don't know how to 'elevate' the command.
Please help. Thanks.

I searched google and found the answer, but thanks.
 
Last edited:
go to your 'accessories' and right click on the 'command prompt'.... then 'run as administrator'. This should get you the elevated requirements
 
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