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No longer getting email notifications for subscribed threads, also ads question.

KeithTalent

KeithTalent

Elite Member | Administrator | No Lifer
Administrator
I have several threads I am subscribed to, with email notifications, and they have suddenly stopped working. They were working up until about 2 days ago, but now I log in and I see the notification on my profile that there are new posts, but I have not received any emails about them. I tried posting and re_subscribing just in case, but no dice. Any ideas?

Also, can we speed up the freaking ads loading in mobile? The whole page loads and I go to try and click the forum, reply box, whatever I am trying to do, and then bam, it shifts everything down because the ad finally loaded and I end up doing something entirely different than what I wanted. So damn annoying!!

Thank you for reading.

KT
 
I also wanted to report no email alerts. First noticed last night. Logged into the forums and found several subscribed threads that had been updated, but no email. I ever unsubscribed and re-subscribed, but the issue persists.

Amen on the ads for mobile. The page drops, so you think it's done, then it drops some more.
 
I'm just not getting updates for some of my watched threads either as alerts or clicking on Watched Threads.
 
Not much of an update, but thought I'd chime in and assure you guys that we are looking into the email notification issue. We'll get this sorted out just as soon as we identify the root cause.
 
Titillating said:
Not much of an update, but thought I'd chime in and assure you guys that we are looking into the email notification issue. We'll get this sorted out just as soon as we identify the root cause.
Click to expand...
So, oddly, I just received an email notification for your post. The first one I have received in several days. 😵

KT
 
Similar here. I am not yet sure if the email notifications match the number of threads updated, but it's a god start 🙂
 
Looks like we've managed to restore some limited functionality, but based on my tests, it's still not sending out emails consistently. We'll keep plugging away at it.
 
Not sure if it is just e-mail notification's for threads. My account got stuck, tried to change my e-mail address on Sunday and never got the e-mail confirmation. So I couldn't post. Tried to re-send it and still nothing would come through on my e-mail account. Yes I looked in the SPAM folder etc. I then tried to create a new account with a different e-mail but again the e-mail confirmation would never get received. Used the Contact US box at the bottom of the page, never got a response. I finally got through to someone using a old conversation I had saved in my account, luckily that still worked and DrPizza fixed my account issue.
 
Brovane said:
Not sure if it is just e-mail notification's for threads. My account got stuck, tried to change my e-mail address on Sunday and never got the e-mail confirmation. So I couldn't post. Tried to re-send it and still nothing would come through on my e-mail account. Yes I looked in the SPAM folder etc. I then tried to create a new account with a different e-mail but again the e-mail confirmation would never get received. Used the Contact US box at the bottom of the page, never got a response. I finally got through to someone using a old conversation I had saved in my account, luckily that still worked and DrPizza fixed my account issue.
Click to expand...

That would be a separate (but related) email issue we had. Should be resolved now, as we identified it while looking into the thread notification emails.

We received no emails from you over the weekend, which explains why you never got a response. We also don't work weekends unless there's an emergency 😉
 
Titillating said:
That would be a separate (but related) email issue we had. Should be resolved now, as we identified it while looking into the thread notification emails.

We received no emails from you over the weekend, which explains why you never got a response. We also don't work weekends unless there's an emergency 😉
Click to expand...

I actually sent e-mails yesterday (Monday) through the Contact US function at the bottom. I figured you guys didn't work weekends.
 
Just a wild thought... is it related to thread start date? If you received notifications for this thread, just thinking of what might be different!
 
Tweak155 said:
Just a wild thought... is it related to thread start date? If you received notifications for this thread, just thinking of what might be different!
Click to expand...

Good instincts! That's not something we'd considered, but some quick testing shows that your theory might be on the right track.

We're still not entirely certain what's causing this, but this is a lead that might point us in the right direction. Many thanks!
 
I don't get E-mail notifications. But in my watched threads some just disappear even though I have commented in them. I've seen this behavior in another XenForo forum I'm a member of. One thread I am posting to had a comment on Monday after mine on Monday. It wasn't til Wednesday I discovered there was a comment after mine when I was navigating the security subforum where that thread was. Other threads do this too, but not all.

Also, what's up with the video embedding? Some users are able to parse their vids while others can't.
 
The email notification issue should be resolved now. At least, newly created threads are properly sending email notifications.

There may be some instances where older threads you were previously watching are still not sending email notifications. In those instances, please unwatch the thread, refresh the page, and choose to watch the thread again. That should fix the problem.

It's a crude solution, but it works.
 
Titillating said:
Good instincts! That's not something we'd considered, but some quick testing shows that your theory might be on the right track.

We're still not entirely certain what's causing this, but this is a lead that might point us in the right direction. Many thanks!
Click to expand...
Wow, awesome. Glad I could help 🙂
 
Checking in on this; is everybody now correctly receiving email notifications about thread updates?
 
Well, whenever I get an email update I check the alerts at the top of the screen and they are matching, so it seems to be working.
 
Yep, all seems to be working now on that front. Thanks so lunch for taking care if it.

Now, about the second part of my op...

KT
 
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