No internet by wifi or wired connection? Dell Inspirion N7110

[sprtfan]

My coworker was having problems with her laptop not connecting at home to her either her wired or wireless connection. She brought it to work with her and we were not able to connect to work wireless or wired connection either. I had a usb to ethernet adapter with me and tried it as well and did not work.
When I run the troubleshooter we get a message saying that the local area connection doesn't have a valid ip configuration. Bother are set to Obtain an IP address automatically. Since it wouldn't work at home or work I doubt it has anything to do with the router. Doesn't seem like hardware since the wireless, wired, and usb didn't work. The computer shows strong signal as well, it just can't connect to the internet. Thanks for any help.

 

[Ketchup]

What OS? Try a reboot (not a shutdown) and see if your results improve.

 

[sprtfan]

Sorry, it was upgraded to Windows 10 over the summer. She actually shut the computer down when she brought it to work with her and we still had the same problem when we turned it on. It maybe a little drastic, but I was thinking of doing the reset in Windows 10 to see if it takes care of it. She'll need to reinstall her programs but she doesn't have many installed anyway.

 

[Ketchup]

Like I said, try a reboot (shut down on 8 an 10 aren't really shut downs unless you manually change it) and see if you can connect.

 

[sprtfan]

ok, we'll try it again. We did shut it down and was powered off for about 30 mins before we turned it back on before.

 

[Smoove910]

you may have to flush the dns to rid yourself of existing IP's. (ipconfig /flushdns).

What does the Device Manager look like?

 

[Charlie98]

I have a friend with a Dell that is doing exactly the same thing the OP describes. She updated it to W10 earlier this summer. I'll have to try the dns flush...

 

[sprtfan]

Like I said, try a reboot (shut down on 8 an 10 aren't really shut downs unless you manually change it) and see if you can connect.

Sorry, I got stuck in my head that you wanted me to shutdown instead of reboot. I did reboot as well and still had the same problem.
Finally just want to recovery and did a restore. It is working fine now and she didn't have very many programs to reinstall so it was not a bid deal. I had already started the recovery before I saw the post about the dns flush, I'll keep that in mind if it happens again. Thanks

 

[Ketchup]

Gotcha. Glad the reset fixed it. There is another thread about internet dying with 10, it doesn't sound like this is related. I am all for finding a cause, but I won't stop a chance for an easy fix when it solves the issue and time is not on my side (and when is it, really?).