No display on monitor, VGA LED solid white - ASUS - help please!

[rednashm]

So I am about to give up on everything with this NEW build that seems to just quit on me.

So I decided to built a new PC around the holidays, and had been lurking this sub for 2 months prior to it. I felt I had a good built going, but was surprised to learn that I didn't. I have a list of problems, and I will go through them one-by-one as well as the solutions that I have tried.

My rig:
PCPartPicker part list: https://pcpartpicker.com/list/FpkpVY
Price breakdown by merchant: https://pcpartpicker.com/list/FpkpVY/by_merchant/

CPU: Intel Core i7-7700K 4.2GHz Quad-Core Processor
CPU Cooler: ARCTIC Liquid Freezer 240 74.0 CFM Liquid CPU Cooler
Motherboard: Asus STRIX Z270F ATX LGA1151 Motherboard
Memory: Corsair Vengeance LPX 16GB (2 x 8GB) DDR4-3200 Memory
Storage: Kingston SSDNow V300 Series 120GB 2.5" Solid State Drive
Storage: Samsung 850 EVO-Series 250GB 2.5" Solid State Drive
Video Card: Asus GeForce GTX 1070 8GB Video Card
Power Supply: Corsair RMx 650W 80+ Gold Certified Fully-Modular ATX Power Supply
Case: Phanteks Enthoo Luxe Tempered Glass (Black) ATX Full Tower Case
Case Fan: Noctua NF-A14 FLX 68.0 CFM 140mm Fan
Case Fan: Noctua NF-A14 FLX 68.0 CFM 140mm Fan
Case Fan: Phanteks PH-F140SP_BK 82.1 CFM 140mm Fan
Case Fan: Phanteks PH-F140SP_BK 82.1 CFM 140mm Fan
Monitor: BenQ XL2411Z 24.0" 1920x1080 144Hz Monitor
Monitor: AOC G2460VQ6 24.0" 1920x1080 60Hz Monitor

So, lets go straight to the problem.

I have successfully installed everything, and at the beginning had luck booting into a BIOS. I will not bore you with the problem I used to face, ranging from BSOD (WHEA_UNCORRECTABLE_ERROR etc) to difficulties with installing my OS.

Right now I am facing a problem that seems to be recurring for many. When I boot, I get 2 beeps (based on the manual, it says I have to flash my BIOS by inserting my support disc (CrashFree - Asus calls it) - has not worked) and my onboard LED's light in this exact order.

- CPU led for a split second
- DRAM led for 2-3 second
- VGA led constantly

and a permanent black screen is left for me.

This is what I have tried:

- Resetting CMOS (both by inserting jumpercap onto the 2-pin, and also removing the mobo battery (for a short and long period of time)
- Reassuring every cable is tightly fit, and that every thing is connected
- Tried unplugging every SATA and peripheral cable to ensure the CPU isn't overloaded.
- Tried going with both my GFX as well as the onboard graphics with all of the methods above being tried as well. Tried VGA, HDMI, DP on 2 different monitors - no results. I have tried with the graphics card in all of the slots.
- Tried both RAM sticks, individually in all slots each and together in both configurations.
- Checked under the CPU to see if any pins were bent - none were.
- Made sure every fan as well as the HS worked properly.

I will provide pictures if need be, and any and all assistance I can get is greatly appreciated. I am at a somewhat desperate state of mind right now. My last resort is to send it to service center, which I fear won't yield very much.

Additional info:
The Kingston SSD was ported from an old built and is therefore used. The GTX 1070 is 4 months old. Anything else as far as hardware-components go are brand new.

Posted on r/buildapc and r/pcmasterrace as well.

 

[Fardringle]

Pull the motherboard out of the case and put it on a static free surface temporarily. Remove all peripherals except the CPU and one stick of RAM. Don't connect any storage devices yet. Connect the monitor to the onboard graphics, plug in the PSU, and try to turn the system on to see what happens. If it works this way, connect one peripheral at a time until the problem returns.

 

[rednashm]

Pull the motherboard out of the case and put it on a static free surface temporarily. Remove all peripherals except the CPU and one stick of RAM. Don't connect any storage devices yet. Connect the monitor to the onboard graphics, plug in the PSU, and try to turn the system on to see what happens. If it works this way, connect one peripheral at a time until the problem returns.

Is this the same as removing all peripherals as well as any and all cables that isn't the 8 pin and 24 pin from both the PSU and the mobo? If so, I have tried it with no luck. If not, I will give it a try!

 

[denis280]

Is this the same as removing all peripherals as well as any and all cables that isn't the 8 pin and 24 pin from both the PSU and the mobo? If so, I have tried it with no luck. If not, I will give it a try!

What Fardringle is saying,is start with the basic parts.then add more till you find the culprit

 

[Fardringle]

Yes, but also start without the case, just to be sure the case itself is not the problem.

 

[Ketchup]

The WHEA_UNCORRECTABLE_ERROR is usually due to a hardware failure. The fact that the board is requesting a BIOS flash seems to match that notion. It could be a BIOS issue, as I noticed there is one newer than stock on the Asus website, if you can get the board to take it.

 

[rednashm]

The WHEA_UNCORRECTABLE_ERROR is usually due to a hardware failure. The fact that the board is requesting a BIOS flash seems to match that notion. It could be a BIOS issue, as I noticed there is one newer than stock on the Asus website, if you can get the board to take it.

I have had no luck getting the board to accept it. The BSOD was not only WHEA, but also a few other codes which I can't remember at this moment, but it all seems to point to a faulty component in my rig. How will I be able to determine which it is, if I can't even get into the BIOS?

 

[rednashm]

What Fardringle is saying,is start with the basic parts.then add more till you find the culprit

So this is surely due to a faulty component?

 

[rednashm]

Yes, but also start without the case, just to be sure the case itself is not the problem.

Do I keep the HSF connected to the CPU? And where would you suggest to have the ram stick? The motherboard suggests A2 and B2 for dual channel, so one stick on A2 would be appropriate?

 

[Fardringle]

Do I keep the HSF connected to the CPU? And where would you suggest to have the ram stick? The motherboard suggests A2 and B2 for dual channel, so one stick on A2 would be appropriate?

Yes, definitely keep the heat sink attached to the CPU. It shouldn't matter which RAM slot you use for a single stick, but if the system won't boot in the slot you choose, try another. I also agree with what Ketchup said, and if the system won't accept a BIOS update in addition to multiple different errors, it could be a problem with the motherboard itself.

 

[Ketchup]

So is the water kit on the CPU yet? At the point, I recommend you really just be using the stock Intel unit, plugged into the CPU fan header on the motherboard.

 

[rednashm]

So is the water kit on the CPU yet? At the point, I recommend you really just be using the stock Intel unit, plugged into the CPU fan header on the motherboard.

The CPU didn't come with a stock cooler, sadly, but based on the answers in this thread, it seems the motherboard itself might be faulty. The AIO cooler is attached, if that's your question.

 

[rednashm]

Yes, definitely keep the heat sink attached to the CPU. It shouldn't matter which RAM slot you use for a single stick, but if the system won't boot in the slot you choose, try another. I also agree with what Ketchup said, and if the system won't accept a BIOS update in addition to multiple different errors, it could be a problem with the motherboard itself.

It did not work, even just connecting ram stick, CPU, HSF, and onboard graphics. It has to be the motherboard, the CPU or the PSU, right? I think I'm way over my head on this one, and I might have to hand it in to a professional.

 

[Ketchup]

The constant VGA led - is this lit at all times even when the Video card is not installed (using CPU graphics)? This points to a problem with the CPU if it even stays on with the video card out. This is a tough one - CPUs are much less likely to fail than any other part of a computer, but Asus is a real pain to deal with (from what I hear). If you are still within the etailers return policy, I would definitely see if you can swap the board with something different.

Have you made sure the power connections on the board are good and tight?

 

[rednashm]

The constant VGA led - is this lit at all times even when the Video card is not installed (using CPU graphics)? This points to a problem with the CPU if it even stays on with the video card out. This is a tough one - CPUs are much less likely to fail than any other part of a computer, but Asus is a real pain to deal with (from what I hear). If you are still within the etailers return policy, I would definitely see if you can swap the board with something different.

Have you made sure the power connections on the board are good and tight?

It's lit with both the video card in and out, and regardless of which video output or x8/x16 slot I use - a real pain. I've quadruple checked every single cable, and that it is tightened. I imagine that this is a hardware failure by every definition, what I don't know is what/which component(s) are faulty. I bought these parts 10-15 days ago, and everything apart from the GPU and 1 of the SSD's is brand new. The GPU is merely 4 months old and preserved to perfection, if that even makes sense.

 

[Ketchup]

If it were me, I would start a chat with Asus and see what they think:
https://www.asus.com/us/support/article/743

 

[rednashm]

If it were me, I would start a chat with Asus and see what they think:
https://www.asus.com/us/support/article/743

I'll be sure to do that on the side - I figured I'd get a 2nd opinion (with them seeing the computer first hand) and from there determine what I can/should do. Thank you for the heads up, and for the continued help so far! Same for everyone in this thread, it's very much appreciated.

 

[Ketchup]

Do you have a motherboard speaker? That might help in further cementing the culprit, but if you don't the LED is probably enough to talk to Asus with.

 

[rednashm]

Do you have a motherboard speaker? That might help in further cementing the culprit, but if you don't the LED is probably enough to talk to Asus with.

Just got a hold of one today, but only when peripherals are connected, it beeps twice, otherwise it doesn't beep at all. I'm in a live chat with ASUS as we speak.

 

[rednashm]

Do you have a motherboard speaker? That might help in further cementing the culprit, but if you don't the LED is probably enough to talk to Asus with.

So I got a hold of the ASUS livechat, and they then decided to disconnect me right after saying "I'm sorry to hear that you're having problems, I will assist you to the best of my abilities". Do I make another ticket?

 

[Ketchup]

Probably. They shouldn't be disconnecting without connection to a real person. If it disconnects again, you may need to try on a different time of day.