newly built pc, every game freezes!

[b12ook]

hi, Just built a computer less than a week ago and every game I played so far freezes for 1-2 minutes while the music will still play than start to loop 30 seconds later and also I would be able to still move the mouse around. I think this could be a graphic card or some hardware issue, but unsure. It does this when playing sc2, LOL, and Forsaken World. Does anyone have an idea to what might be the problem and how to fix it?
Specs
Pc: windows 7 home premium Mobo: Msi 970 ga-43 CPU: AMD Fx-6300 Black Edition GPU: PowerColor AX6970 2GBD5-2DHE Radeon HD 6970 2GB 256-Bit GDDR5 PCI Express 2.1 x16 CrossFireX Support Video Card Ram: G.SKILL Ripjaws X Series 8GB 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) PSU: Corsair CX600 HD: Western Digital Blue WD10EZEX 1TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive Bare Drive

 

[frozentundra123456]

Is anything overclocked? If so definitely turn everything back to stock. Otherwise, I think first thing I would do is reinstall the graphics driver. Of course, make sure all components are clean and not overheating and seated properly in the mobo, and make sure all of your fans are working properly. I recently had a computer that kept doing random restarts because the fan on the PSU was intermittently sticking and causing overheating.

Does the computer have issues with any other programs when not gaming, or when booting up? If you have a spare gpu lying around you might try replacing the one you have to see if the gpu is going south. Since it is a new build, I would suspect a driver issue though.

 

[b12ook]

ty for responding, nothing is overclocked and booting up seems normal. running other programs seems good. I just did the memory diagnostics and it seemed fine too. Im going to try and reinstalling the gpu and give it a couple of test. i also thought it could be the cpu over heating so i bought an after market cooler today and still the same problem..

 

[b12ook]

all the components are clean and seated properly...reinstalled the driver and opened up the game it froze and the sound looped again while i can still move the mouse...and when i ctrl, alt, del the game continued.

 

[inachu]

Just remember when installing the OS and it is done then keep it off the internet and then the first thing to be installed after OS is motherboard drivers always first.

Second is sound then video then you can install NIC drivers and anything else after that.

The reason you want motherboard drivers first is that so they grab the correct IRQ first.
Otherwise you get conflicting IRQ's going on. This was supposed to be solved with Windows XP but it is almost a non issue with windows 7 but can still happen in rare occasions.

 

[Ketchup]

Wouldn't mind seeing your tempteratures.

CPUID Hardware monitor is a great tool for this.

Run the program and a game, and after a freeze make note of the high temps.

Speaking of exiting the game, can you exit the game or keep going every time the freeze occurs, or do you have to reboot the computer at times?

 

[b12ook]

i don't have to reboot the computer after the freeze occurs. downloading the tool now, ty.

 

[b12ook]

CPUID HWMonitor Report
-------------------------------------------------------------------------

Binaries
-------------------------------------------------------------------------

HWMonitor version 1.2.7.0

Monitoring
-------------------------------------------------------------------------

Mainboard Model 970A-G43 (MS-7693) (0x000003D3 - 0x52737B20)

LPCIO
-------------------------------------------------------------------------

LPCIO Vendor Fintek
LPCIO Model F71889ED
LPCIO Vendor ID 0x1934
LPCIO Chip ID 0x909
Config Mode I/O address 0x4E
Config Mode LDN 0x4
Config Mode registers

Register space LPC, base address = 0x0480


Hardware Monitors
-------------------------------------------------------------------------

Hardware monitor Fintek F71889ED
Voltage 0 3.26 Volts [0xCC] (+3.3V)
Voltage 1 1.38 Volts [0xAC] (CPU VCORE)
Voltage 2 2.18 Volts [0x88] (VIN2)
Voltage 3 1.29 Volts [0x6E] (VIN3)
Voltage 4 3.03 Volts [0x48] (+5V)
Voltage 5 13.55 Volts [0x9A] (+12V)
Voltage 6 3.07 Volts [0xC0] (VIN6)
Voltage 7 3.28 Volts [0xCD] (VSB3V)
Voltage 8 3.28 Volts [0xCD] (VBAT)
Temperature 0 44°C (111°F) [0x2C] (TMPIN0)
Temperature 1 43°C (109°F) [0x2B] (TMPIN1)
Temperature 2 38°C (100°F) [0x26] (TMPIN2)
Fan 0 1896 RPM [0x317] (FANIN0)
Fan 1 1197 RPM [0x4E5] (FANIN1)
Fan PWM 0 100 pc [0xFF] (CPU)
Fan PWM 1 65 pc [0xA6] (System Fan 1)
Fan PWM 2 60 pc [0x99] (System Fan 2)
Fan PWM 3 100 pc [0xFF] (System Fan 3)
Register space LPC, base address = 0x0480


Hardware monitor AMD ADL
Voltage 0 0.90 Volts [0x384] (VIN0)
Temperature 0 44°C (111°F) [0x2C] (TMPIN0)


Processors
-------------------------------------------------------------------------

Number of processors 1
Number of threads 6

APICs
-------------------------------------------------------------------------

Processor 0
-- Core 0
-- Thread 0 0
-- Core 1
-- Thread 0 1
-- Core 2
-- Thread 0 2
-- Core 3
-- Thread 0 3
-- Core 4
-- Thread 0 4
-- Core 5
-- Thread 0 5

Timers
-------------------------------------------------------------------------

ACPI timer 3.580 MHz
HPET timer 14.318 MHz
Perf timer 3.418 MHz
Sys timer 1.000 KHz


Processors Information
-------------------------------------------------------------------------

Processor 1 ID = 0
Number of cores 6 (max 6)
Number of threads 6 (max 6)
Name AMD FX-6300
Codename Vishera
Specification AMD FX(tm)-6300 Six-Core Processor
Package Socket AM3+ (942)
CPUID F.2.0
Extended CPUID 15.2
Core Stepping OR-C0
Technology 32 nm
TDP Limit 95.0 Watts
Core Speed 30400.4 MHz
Multiplier x Bus Speed 19.0 x 1600.0 MHz
Rated Bus speed 19200.3 MHz
Stock frequency 3500 MHz
Instructions sets MMX (+), SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, SSE4A, x86-64, AMD-V, AES, AVX, XOP, FMA3, FMA4
L1 Data cache 6 x 16 KBytes, 4-way set associative, 64-byte line size
L1 Instruction cache 3 x 64 KBytes, 2-way set associative, 64-byte line size
L2 cache 3 x 2048 KBytes, 16-way set associative, 64-byte line size
L3 cache 8 MBytes, 64-way set associative, 64-byte line size
FID/VID Control yes
Min FID 7.0x
# of P-States 7
P-State FID 0x19 - VID 0x0A - IDD 17 (20.50x - 1.425 V)
P-State FID 0x16 - VID 0x12 - IDD 17 (19.00x - 1.325 V)
P-State FID 0x13 - VID 0x1A - IDD 12 (17.50x - 1.225 V)
P-State FID 0xE - VID 0x21 - IDD 9 (15.00x - 1.137 V)
P-State FID 0x9 - VID 0x28 - IDD 7 (12.50x - 1.050 V)
P-State FID 0x4 - VID 0x30 - IDD 6 (10.00x - 0.950 V)
P-State FID 0x10C - VID 0x39 - IDD 4 (7.00x - 0.837 V)

PStateReg 0x800001A8-0x00001419
PStateReg 0x800001A8-0x00002416
PStateReg 0x80000174-0x00003413
PStateReg 0x8000015E-0x0000420E
PStateReg 0x8000014A-0x00005009
PStateReg 0x80000138-0x00006004
PStateReg 0x80000125-0x0000724C
PStateReg 0x00000000-0x00000000

Package Type 0x1
Model 00
String 1 0x0
String 2 0x0
Page 0x0
Base TDP 13 Watts
Boosted P-States 2
Max non-turbo ratio 17.50x
Max turbo ratio 20.50x
TSC 3500.3 MHz
APERF 3800.0 MHz


Attached device PCI device at bus 0, device 24, function 4








Storage
-------------------------------------------------------------------------

Drive 0
Device Path \\?\ide#diskwdc_wd10ezex-75m2na0____________________01.01a01#5&62469c3&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b}
Type Fixed
Name WDC WD10EZEX-75M2NA0
Capacity 931.5 GB
SMART Support Yes

USB Devices
-------------------------------------------------------------------------

USB Device HID-compliand device, class=0x00, subclass=0x00, vendor=0x093A, product=0x2521
USB Device USB Composite Device, class=0x00, subclass=0x00, vendor=0x1C4F, product=0x0002

Graphic APIs
-------------------------------------------------------------------------

API ATI I/O
API ADL SDK

Display Adapters
-------------------------------------------------------------------------

Display adapter 0
Name AMD Radeon HD 6970
Board Manufacturer Hightech Information System Ltd. (HIS)
Codename Cayman
Technology 40 nm
Memory type GDDR5
PCI device bus 1 (0x1), device 0 (0x0), function 0 (0x0)
Vendor ID 0x1002 (0x1787)
Model ID 0x6718 (0x2306)


Monitor 0
Model BenQ GW2760HS ()
ID BNQ78CA
Serial 7AE00449SL0
Manufacturing Date Week 42, Year 2014
Size 27.2 inches
Max Resolution 1920 x 1080 @ 60 Hz
Horizontal Freq. Range 30-83 kHz
Vertical Freq. Range 50-76 Hz
Max Pixel Clock 210 MHz
Gamma Factor 2.2


ACPI
-------------------------------------------------------------------------

 

[Ketchup]

First off, feel free to remove everything in that last post past the Hardware Monitors section. They are not needed for this particular issue, and they are making the thread hard to navigate.

I see one major problem:

Voltage 4 3.03 Volts [0x48] (+5V)

Look in the BIOS and see if it jives with this number. It is does, this could be the cause of your problems.

 

[b12ook]

 

[b12ook]

so is the psu the issue?

 

[Ketchup]

Ah, that looks better. Some AMD boards/chipsets don't give out the best readings to third-party programs, and the MSI app looks like good voltage rail numbers.

44 is pretty high for a cpu idle temperature. I would be interested in what that number looks like under load.

 

[b12ook]

http://s22.postimg.org/brsmhia2p/Capture1.png

 

[b12ook]

playing tera rising

 

[b12ook]

[/IMG]
NOT UNDER LOAD

 

[b12ook]

UNDER LOAD

 

[LTC8K6]

so is the psu the issue?

That's where I'd start.

6970 recommended PSU is 550 watts, and you have a low end 600 watt psu.

 

[Ketchup]

That's where I'd start.

6970 recommended PSU is 550 watts, and you have a low end 600 watt psu.

The only thing I have a problem with is that an insufficient PSU would cause a hard crash, not a pause.

Your temps look ok as well. It could be a software issue, like drivers. You could also look in device manager and make sure everything has a driver installed.

If it is easy to exchange the PSU, have at it, I just don't the current one is causing your issues, as it is reading good numbers.

Does Flash video give you the same issue?

 

[LTC8K6]

I'm just thinking FX-6300 + HD6970 with a low end 600w psu and then you start gaming...

 

[Montit]

At those loads the PSU is not been stressed...

If re-installing GPU drivers the problem is not fixed, you can also try to connect the PSU to another PCIE port.

 

[LTC8K6]

At those loads the PSU is not been stressed...

If re-installing GPU drivers the problem is not fixed, you can also try to connect the PSU to another PCIE port.

I am suspicious of the UNDER LOAD pic for the GPU, though. Only 2% and no clock increase?

Doesn't seem like it was under any load when the screen shot was taken.

 

[Ketchup]

I am suspicious of the UNDER LOAD pic for the GPU, though. Only 2% and no clock increase?

Doesn't seem like it was under any load when the screen shot was taken.

I don't think there was. We appreciate the pics b12ook in helping to diagnose your issue, but not much can be determined if the card isn't under load at the time.

 

[inachu]

Because we are diagnosing this then please also make sure things are not loading at boot time like Adobe/ADOBE UPDATE/GOOGLE UPDATE/ 3rd party firewall like mcafee or norton. Matter of fact disable antivirus until we solve your freezing issue.

Once disabling or uninstalling antivirus and malware protection programs and your freezing stops then you know you have too much protection going on. If it still happens then you know it is not your protection that is causing it.

 

[b12ook]

flash video seems fine, all drivers working properly, removed anti-virus, re-installed the GPU driver again..and the problem still persist. If any more diagnostic programs i can use to help, inform me please.

 

[PhIlLy ChEeSe]

Can you edit that original post, its kinda long! Opps I mean post #8