Question Newer computer system has random crashes

rkoenn

Senior member
Aug 4, 2000
421
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I built a friend an AMD Ryaen 2700 CPU, AsRock B450 motherboard, 2 8GB Viper memory sticks, an XPG 512 GB NVME SSD, and an XFX RX-560 video card. The system ran great for almost a year and then wouldn't boot. I told my friend to rescocket the memory and SSD and it appeared that resocketing the NVME SSD resolved the problem. Then it ran for a few months until recently it started randomly crashing again. He did some investigation, we now live 130 miles apart rather than 3, and thought it might be overheating of the video card because he noted the fan was not on. However the fan is temperature activated which I figured out and so that probably wasn't the cause. He bought another used card of the same model off eBay for $200, the original was $100 new, and that did not correct the problem. I also had him take out one stick of RAM at a time but still had the problem it seemed. He finally drove over and left it with me for a couple of days last week and I completely reinstalled windows with the "newer" video card using the 1903 build and then upgrading immediately to the newest build. I ran into no problems pushing the machine through everything that a clean installation does. After I downloaded a couple of stress tests and ran one for an hour with no problems. I did install a 3D video stress test and watched the GPU heat up and the fan work, with both cards, and it ran fine but on one run the machine locked with some kind of driver error message. He took the machine home and just wrote to tell me it has locked up a couple of times on him. I am going to see if he wants me to trade him memory from my machine and see what happens. I am waiting for more information about anything specific during the crashes he might have noticed. So I am stumped and limited in what parts I can change to test it. Does anyone with experience have best guess suggestions what to try to resolve this irritating problem? Thanks for any and all help.
 

rkoenn

Senior member
Aug 4, 2000
421
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81
I hate to break it to you, but it could well be the Adata NVMe drive.
Why would you say that, because of the initial problem of not booting and the SSD contact cleaning fixing that? It is actually an XPG drive but if I could determine it was that drive that would be great. Is there any way to test it specifically to determine if it is acting up? Thanks for the suggestion, I'll look into that.
 

VirtualLarry

No Lifer
Aug 25, 2001
53,500
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Why would you say that, because of the initial problem of not booting and the SSD contact cleaning fixing that? It is actually an XPG drive but if I could determine it was that drive that would be great. Is there any way to test it specifically to determine if it is acting up? Thanks for the suggestion, I'll look into that.
I've had no end of trouble with Adata NVMe drives (SX6000?), the Deskmini rig would be running, and I'd come back to it, and it wouldn't wake up out of sleep, and powering it on and off, the NVMe wouldn't be detected. Seems that those older Adata SSDs would drop off of the NVMe/PCI-E slot.

I'm not saying that specifically IS your problem, but consider it as a possibility during your diagnostics.
 

rkoenn

Senior member
Aug 4, 2000
421
4
81
I've had no end of trouble with Adata NVMe drives (SX6000?), the Deskmini rig would be running, and I'd come back to it, and it wouldn't wake up out of sleep, and powering it on and off, the NVMe wouldn't be detected. Seems that those older Adata SSDs would drop off of the NVMe/PCI-E slot.

I'm not saying that specifically IS your problem, but consider it as a possibility during your diagnostics.
I do appreciate your help, just trying to logically think this through. I just got an email from my friend and he said he was browsing the internet tonight and the screen just goes black, no error messages and he had to do a hard reset to get it running again. Also I just looked and saw that AData makes the XPG "gaming" drives, didn't think about that when I first read your response. Maybe that is it. From your brief experience would that sound like something a faulty NVME SSD would do. Thanks again.
 

Shmee

Memory and Storage, Graphics Cards
Super Moderator
Sep 13, 2008
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Yeah it could be the drive, an easy way to test that would be with a clean install on a spare drive. I also would recommend memtesting.
 

rkoenn

Senior member
Aug 4, 2000
421
4
81
Yeah it could be the drive, an easy way to test that would be with a clean install on a spare drive. I also would recommend memtesting.
He has a data drive and I have spare HDDs I could do that on, I should have done it while I had it last week but it ran great for me other than one video driver crash during a stressful 3D graphics stress test. He does sometimes get a driver error problem, yesterday, when it crashes that seems to indicate a video card driver problem. I installed the latest AMD drivers when I did a clean install last week. A real quagmire of a problem to figure out.
 

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