Newegg sucks - Be careful of the crooks

[waggy]

Originally posted by: GoPackGo

Originally posted by: waggy

Originally posted by: NeweggSupport

Originally posted by: andy04
Ok guys, I promised to get back with updates so here I am, sorry for the delay. Well... I called the Newegg rep who posted earlier in this thread and left him couple of messages with my name, Order # and blah blah... never got a call back from him... I did not email him though, never got a chance.
On the other hand the Creative ppl were extremely friendly and helpful and precise. The issue was resolved in about a 10 min phone call, (which included giving them my CC # which was not charged coz my case was not Support but a replacement... ). Anyways after about 10 days I received a brand new sh1t, a newer model!! WITH AN EXTRA BATTARY PACK!!! and a note that read "now enjoy 4 extra hours of playback. I was sold!!!

So thats the end of this story. Again I have great respect for Newegg, I still feel that they are better than any other etailers in many aspects. But my experience has been below satisfactory and now I will not go for all their +ve points but treat them just like any other etailer who don?t stand behind their sales...

Enjoy

We truly apologize, we are currently now using a new phone system, all of our old messages and or new messages were deleted in this process. Please go ahead and contact me at 800-390-1119 ext 25040 and give me the chance to show you that we really do care

Thank you.

shouldnt you show you cared err on or around 8/22?

So how is NewEgg going to try and show him they care?

wondering that myself. since creative fixed the problem.

but odds are they are going to give him $20 gift off next order..

 

[MaxDepth]

Where's my pony?
It's my birthday and I want a pony!

 

[PokerGuy]

I've never had any issues with the egg's customer support (other than the occasional rep who can't seem to speak engrish), but based on the number of complaint posts here and on other boards, I'd have to guess that the service is slipping a little as the company grows......

 

[waggy]

Originally posted by: MaxDepth
Where's my pony?
It's my birthday and I want a pony!

here is the damn pony! now shut up!


damn kids.

 

[buck]

Originally posted by: waggy

Originally posted by: GoPackGo

Originally posted by: waggy

Originally posted by: NeweggSupport

Originally posted by: andy04
Ok guys, I promised to get back with updates so here I am, sorry for the delay. Well... I called the Newegg rep who posted earlier in this thread and left him couple of messages with my name, Order # and blah blah... never got a call back from him... I did not email him though, never got a chance.
On the other hand the Creative ppl were extremely friendly and helpful and precise. The issue was resolved in about a 10 min phone call, (which included giving them my CC # which was not charged coz my case was not Support but a replacement... ). Anyways after about 10 days I received a brand new sh1t, a newer model!! WITH AN EXTRA BATTARY PACK!!! and a note that read "now enjoy 4 extra hours of playback. I was sold!!!

So thats the end of this story. Again I have great respect for Newegg, I still feel that they are better than any other etailers in many aspects. But my experience has been below satisfactory and now I will not go for all their +ve points but treat them just like any other etailer who don?t stand behind their sales...

Enjoy

We truly apologize, we are currently now using a new phone system, all of our old messages and or new messages were deleted in this process. Please go ahead and contact me at 800-390-1119 ext 25040 and give me the chance to show you that we really do care

Thank you.

shouldnt you show you cared err on or around 8/22?

So how is NewEgg going to try and show him they care?

wondering that myself. since creative fixed the problem.

but odds are they are going to give him $20 gift off next order..

I was going to guess a free bowl of soup.

 

[BurnItDwn]

I think over the last 2 or 3 years many of have seen Newegg's quality of service drop ever so slightly.
My guess is that simply their support team couldn't, and still can't properly keep up with their sales.
I do give them credit for trying, and for "raising the bar" for the internet based hardware store industry as a whole.
I also give them credit for making things right for the most frustrated and angry customers (most of the super negative reviews on resellerratings for example.)
I have seen first hand though (not with my own order, but with a family members) where they didn't resolve a support issue after multiple phone and email contacts, but they had it completely resolved within 24 hours of a post on reseller ratings. I know they need to look out for their image, and they can prevent the spread of bad press by "washing their hands" when it comes to reseller ratings and huge forums (like this post.)
But I personally still expect them to resolve problems on the first call, every time. Unrealistic, perhaps, but Newegg has delivered that level of service in the past, and I believe they still could do it again in the future.

 

[alkemyst]

I think newegg is trying their best. So many screwed and still screw them. People order stuff, then find it cheaper elsewhere and order it...then they decline the shipment or worse open and break something to allow them a story how they had to buy something else as they needed it today...etc

I still spend a lot of money there.

 

[PlatinumGold]

Originally posted by: alkemyst
I think newegg is trying their best. So many screwed and still screw them. People order stuff, then find it cheaper elsewhere and order it...then they decline the shipment or worse open and break something to allow them a story how they had to buy something else as they needed it today...etc

I still spend a lot of money there.

and this has WHAT to do with the experience of the OP??

that is the worst excuse for bad CS i've ever heard. ya, newegg is the only online vendor that people have tried to screw. :roll: