Newegg shortens "Standard Return Policy" from one year to only 30 days!

[VirtualLarry]

More crap from NewEgg. Look at their updated return policies here

Their "Standard Return Policy" used to be one year for replacement. Now it's only 30 days!

 

[Blain]

It's about time they clamp down on serial RMA'rs.
Rock On Newegg! :thumbsup::laugh:

 

[RebateMonger]

They had a one-year return policy? All I ever remember was 30 days.

 

[VirtualLarry]

I'm pretty certain that they used to offer "Replacement: One year" under their Standard Warranty Policy.

Edit: That's why some products had only "30 Day Return Policy".

I just printed out one of my invoices from the past year or so (5/23/2008), and one of the items states "Standard Return Policy", and the other item states "30 Day return policy".

Underneath, it gives details.

30 Day Return Policy
Return for refund within: 30 days
Return for replacement within: 30 days

Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 1 year


Contrast that with what my link in the OP states, when you click on "Standard Return Policy".
Standard 30-Day Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes


It seems that they have changed the "Standard Return Policy", and turned it into "Standard 30-Day Return Policy".

 

[VirtualLarry]

It appears that NewEgg is NOT an "authorized biostar distributor" either, I just noticed. I wanted to RMA my BIOSTAR P4 478 PCI-E mobo, but I bought it over a year ago.

But according to this , Authorized Biostar Distributors offer a one-year warranty, but NewEgg has only "30 Day Return Policy" on Biostar mainboards. So the obvious conclusion is that Newegg is NOT an authorized distributor. Interesting.

 

[DaveSimmons]

Or not. People had a panic a few years back about Newegg hard drives not having a manufacturer warranty, but that wasn't true either.

It's too bad if buyer's remorse RMAers have ruined the return/warranty service for the rest of us.

 

[JackMDS]

There might be a problem here that needs clarification.

Return Policy for 30 is reasonable.

Warranty? I do not care if it goes back to NewEgg, or Biostar for repair.

However I would like one-year warranty.

As an Example, http://www.newegg.com/Product/...x?Item=N82E16813138140

I Do not see any statement concerning regular warranty.

Instead this thingy appears on the page.

Quote:

Protect Your Investment

Avoid the headaches of out-of warranty repairs; get the ultimate protection for your purchase! (expand for options) (hide options)

Service Net Replacement Extended Warranty Plan

The product will be replaced and shipped directly to you at no charge(more info0.18)

* 1 year: $12.99
* 2 year: $19.99

End of Quote.

If this replaces the warranty, then it looks like ""Best Buy"" bought NewEgg. :shocked:

 

[DaveSimmons]

That "protect your investment" box appears for many (all?) products, including retail box intel CPUs. Newegg has been selling these third-party warranties for at least a couple of years now.

 

[RebateMonger]

I checked several Newegg invoices over the past few years. Yeah, it looks like the "Standard Return Policy" changed some time over the last couple of months.

I didn't notice because it always seems like everything I buy has had a 30-day or less return policy anyway.

Edit: That's no quite true. I see Crucial memory, a Rosewill card, and Intel card, and some other "Standard Return Policy" items among them. Never had to return any of those. The only thing I've ever returned to Newegg are a motherboard (30 days policy anyway) and some "refurbished stuff".

My invoices indicate the change in Policy took place after March 15, 2009.

 

[JackMDS]

Originally posted by: DaveSimmons
That "protect your investment" box appears for many (all?) products, including retail box intel CPUs. Newegg has been selling these third-party warranties for at least a couple of years now.

They can sell waht ever they want to that is OK.

However I did not see anywhere any statement about the actual warranty of the Mobo in the example.

On the other hand this product, (down at the end) does state 2 years warranty.

http://www.newegg.com/Product/...x?Item=N82E16833162134

That why I posted: "There might be a problem here that needs clarification".

 

[DaveSimmons]

Sure, I'm not saying you're wrong just that that extra warranty box appears everywhere whether it makes sense or not regardless of the built-in warranty for the item.

Basically we know nothing about the mfr warranties until one of us asks Newegg, we just know that Newegg has (sadly) dropped their old policy of letting you RMA through them for the first year.

Which is too bad. I needed to RMA an nv 6800 card after owning it a couple of months and the newegg RMA process was very smooth. Now that would be after 30 days so I'd have to deal with the manufacturer.

 

[VirtualLarry]

Originally posted by: DaveSimmons
Sure, I'm not saying you're wrong just that that extra warranty box appears everywhere whether it makes sense or not regardless of the built-in warranty for the item.

Basically we know nothing about the mfr warranties until one of us asks Newegg, we just know that Newegg has (sadly) dropped their old policy of letting you RMA through them for the first year.

Which is too bad. I needed to RMA an nv 6800 card after owning it a couple of months and the newegg RMA process was very smooth. Now that would be after 30 days so I'd have to deal with the manufacturer.

The big problem that is see, is with MFG's that don't do direct RMAs (Biostar mobos and Asus video cards to start with), that claim to offer one year warranty, but require you to return the card/mobo to your vendor (Newegg) to claim warranty support.

How is that going to be possible, if Newegg only allows a 30-day return window?

Basically, Newegg is now selling these items WITHOUT a mfg warranty anymore. Almost like one should consider them to be grey-market items if bought from Newegg, because of the lack of warranty.

I've noted this in the Hot Deals thread about the Asus 9600GSO deal too, as when I purchased it, it clearly stated that I only had 30 days to exchange the card if defective, even if Asus claims three year warranty on their web site, but requires return through the vendor.

 

[Blain]

Originally posted by: VirtualLarry

Basically, Newegg is now selling these items WITHOUT a mfg warranty anymore. Almost like one should consider them to be grey-market items if bought from Newegg, because of the lack of warranty.

And...
Directron
And...
Tiger Direct
And...
Mwave
And...
ZipZoomFly
And...
Provantage
And...
Fry's
And...
ATAcom
And...
Ewiz
And...
ABS
And...
Buy.com

That only leaves us with Computer Geeks, that will allow us to return defective items "after 30 days for repair or replacement only"

 

[Beanie46]

Originally posted by: VirtualLarry
[

The big problem that is see, is with MFG's that don't do direct RMAs (Biostar mobos and Asus video cards to start with), that claim to offer one year warranty, but require you to return the card/mobo to your vendor (Newegg) to claim warranty support.

I don't know where you got your information about Asus not RMA'ing video cards from end users, because Asus does do that. I have done it twice, which is one reason I won't buy another Asus video card to save my life.

But Asus does indeed RMA video cards from end users during the card's warranty period, period. Your information is incorrect.

Of course, you have to....DUH!.....register the card with Asus, register for Asus's VIP member program, which you get when you register the card with Asus, and then you get access to the RMA page.....which is found under Technical Inquiry tab on the Member page that shows when you log in. The Technical Inquiry page is where you start the RMA procedure for end users......granted it's not well spelled out, but that's where you start.

From that page:

ASUS Online Technical Service is a service aimed at users of ASUS products. For faster service, please fill in all the relevant fields below. Thank you.

So far, using that page, I haven't had one instance where I was refused an RMA for an Asus video card...so far a 3870 TOP and a 4850.




And as far as Biostar and their RMA's, did you notice this statement on their RMA page?

All authorized Biostar distributors and resellers should honor and offer a 1-year warranty on new Biostar products. Please return your defective product to your supplier for warranty exchange. If the product is out of warranty or if your supplier cannot, or will not help you, please proceed to step two.

Then, two paragraphs down, you complete the Tech Support Form if board is in warranty, or the Service Release Form if out of warranty, obtain an RMA number, and send the bad board in for replacement/repair.

Just like all other manufacturers.....nothing hard or difficult. So, when did Biostar quit letting end users RMA their products under warranty because I've found on their site nothing that prevents that at all.

Biostar Main Service Page.

Tech Support Form To be used to obtain RMA number while product is in warranty.

 

[tcsenter]

Return policy as of Jan. 2008 courtesy of Internet Archive's WayBack Machine: Newegg.com Return Policy

 

[yh125d]

Let me guess, people were buying an item, and 11 months later replace it with a brand new (maybe updated version) basically screwing newegg?

 

[BlahBlahYouToo]

i have no problems with this.
stops those abusing the system.

 

[RebateMonger]

For most purchasers, the practical value of this change is small. Most computer components that suffer early failure or compatability issues should be recognized in the first month or so (assuming the component doesn't sit unused on the shelf). Once you've gotten through the "infant mortaility" phase, most failures will be at the component's "end of life", which is typically far longer than one year.

 

[azkiwi]

Originally posted by: Beanie46

And as far as Biostar and their RMA's, did you notice this statement on their RMA page?

All authorized Biostar distributors and resellers should honor and offer a 1-year warranty on new Biostar products. Please return your defective product to your supplier for warranty exchange. If the product is out of warranty or if your supplier cannot, or will not help you, please proceed to step two.

.

Its a fine line between help and hindrance. I jsut had issues with a new Biostar board and Newegg told me to contact Biostar, who said return it to us (post paid) and we will repair / replace it ...

I authorize Biostar Microtech USA. to repair my Biostar product unconditionally at my own risk. In addition, I would be responsible for any physical damage to my product during shipment to Biostar Microtech USA.

The prospect of that and the time involved did not thrill me. Fortunately I was able to invoke the 30 day rule with Newegg (who to their credit gave me a refund and free return shipping).

I can see the abuse factor weighing down the bottom line at a retailer, but OTOH it is built into their pricing. After everyone races to the bottom, the customer is left trying to have relationship with a manufacturer who really only cares about volume. Ultimately, I don't think that's good retail business because it means lowest price is all you have to sell.

 

[Zap]

Originally posted by: VirtualLarry
The big problem that is see, is with MFG's that don't do direct RMAs ...
Basically, Newegg is now selling these items WITHOUT a mfg warranty anymore.

The longer warranty was one benefit of purchasing from Newegg over other vendors. I guess that disappeared along with better shipping (back when they did FedEx) and universally lower prices.

Originally posted by: Beanie46
And as far as Biostar and their RMA's...

Just like all other manufacturers.....nothing hard or difficult.

Has anyone successfully done this? I remember years ago it was damn near impossible to get end-user warranty support from motherboard manufacturers. I've been refused (without paying a fee above return shipping) end-user warranty from Abit, Biostar and ECS in the past.

Originally posted by: Blain

Originally posted by: VirtualLarry
Basically, Newegg is now selling these items WITHOUT a mfg warranty anymore.

And...
Directron

http://www.directron.com/warranty-policy.html

All parts (except OEM CPUs, and refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase.