Newegg sending a USED board when buying new? UPDATE: TWICE!

[pallmall]

Originally posted by: rbV5

Because It's just recently happening

Either this thread is BS, or people aren't posting negatives to resellerratings which is irresponsible IMHO.

I mean, like you do, people including myself, are having hard time to believe this, which only can explain the latter.

 

[rubenswm]

Originally posted by: rbV5

Because It's just recently happening

Resellerratings has feedback from Newegg customers up to todays date. Posts in this thread indicate this is common practice for Newegg, yet I don't see it reflected..in fact newegg has a higher 6 month rating than its lifetime rating (Newegg rating history). My experience is that people with complaints are more likely to post than satisfied customers. I find it very unlikely that a quality vendor will risk its reputation by commiting fraud.

Either this thread is BS, or people aren't posting negatives to resellerratings which is irresponsible IMHO.

I'm sharing my experience with other consumers as a buyer beware- why would I smear newegg for no reason?

 

[rbV5]

I'm sharing my experience with other consumers as a buyer beware- why would I smear newegg for no reason?

Isn't that what resellerratings is for? I wouldn't want to speculate why someone would want to "smear" a retailer or vendor, but there are several that I can think of off the top of my head. I find it hard to believe that Newegg is defrauding customers..simple as that. Posting a negative at Resellerratings takes a bit more than starting a thread at AT, like an invoice number, which is my assumption for the lack of negatives despite claims by posters in this thread...if its happening on a regular basis, why is nobody calling them on it?

I do alot of business through Newegg (always a good experience for me) that is why I cast a doubtfull eye, and this thread is troubling to me on a couple levels. I'm calling them myself to direct them to this thread, and find out wtf is going on. I suggest you file a comment to Resellerrating ASAP, if what you say is true....they not only deserve to get called out on it, defrauding customers by substituting used items and selling them as new, is criminal, not just a poor business practice.:Q

 

[SuPrEIVIE]

Originally posted by: rbV5

I'm sharing my experience with other consumers as a buyer beware- why would I smear newegg for no reason?

Isn't that what resellerratings is for? I wouldn't want to speculate why someone would want to "smear" a retailer or vendor, but there are several that I can think of off the top of my head. I find it hard to believe that Newegg is defrauding customers..simple as that. Posting a negative at Resellerratings takes a bit more than starting a thread at AT, like an invoice number, which is my assumption for the lack of negatives despite claims by posters in this thread...if its happening on a regular basis, why is nobody calling them on it?

I do alot of business through Newegg (always a good experience for me) that is why I cast a doubtfull eye, and this thread is troubling to me on a couple levels. I'm calling them myself to direct them to this thread, and find out wtf is going on. I suggest you file a comment to Resellerrating ASAP, if what you say is true....they not only deserve to get called out on it, defrauding customers by substituting used items and selling them as new, is criminal, not just a poor business practice.:Q

Correct. A merchant that sells used items as new and gets caught will be out of buisness with a snap of a finger. Also why would a merhcant do that? one like Newegg? No business can survive after cheating customers like that...

 

[Corporate Thug]

my friend ordered an 8rda+, it'll be here tomorrow. i'll let you all know if it was used or not

 

[rubenswm]

Originally posted by: rbV5

I'm sharing my experience with other consumers as a buyer beware- why would I smear newegg for no reason?

Isn't that what resellerratings is for? I wouldn't want to speculate why someone would want to "smear" a retailer or vendor, but there are several that I can think of off the top of my head. I find it hard to believe that Newegg is defrauding customers..simple as that. Posting a negative at Resellerratings takes a bit more than starting a thread at AT, like an invoice number, which is my assumption for the lack of negatives despite claims by posters in this thread...if its happening on a regular basis, why is nobody calling them on it?

I do alot of business through Newegg (always a good experience for me) that is why I cast a doubtfull eye, and this thread is troubling to me on a couple levels. I'm calling them myself to direct them to this thread, and find out wtf is going on. I suggest you file a comment to Resellerrating ASAP, if what you say is true....they not only deserve to get called out on it, defrauding customers by substituting used items and selling them as new, is criminal, not just a poor business practice.:Q

I buy almost everything from newegg. I've easily had thousands of dollars of orders put through and customers who know where to turn when they need computer stuff

The fact that they are sending out used motherboards as new downright pisses me off. Once I can see maybe. Twice is downright unacceptable. Judging by the level of responses here and lack of response from newegg (Never returned my call)- I can only jump to conclusions. I shoud note that they covered return shipping charges (to RMA the boards) which was nice. I just don't get it.

 

[rbV5]

The fact that they are sending out used motherboards as new downright pisses me off. Once I can see maybe

I can see mistakes happening, especially if you are a volume customer, or have a mix of refurb and new items in an order on and on...a good vendor will work with a customer and work out problems, ect. and make it right. Thats not what we're talking about here. Even sending out used boards a couple times on accident (could be a warehouse problem, computer glitch ect.) is still nothing more than an accident, inconvenient..yes, piss you off.....yes, but even a good vendor/retailer is totally capable of these kind of mistakes. "Sending out used motherboards as new" is outright fraud even the first time and unacceptable. I called Newegg and spoke with a CSR and directed them to the thread here, he claimed they were unaware of the issue and would have someone check it out. I sent them an email as well. Newegg adds are pasted all over this site, I'd like to hear some kind of response to this issue myself.

 

[FrozenFrog]

Wow I thought my last purchase there was just a fluke. I ordered an Eizo T966 21" CRT and it arrived in a box with a ghetto taping on the outside, NO styrofoam supports on the top of the monitor, the clear plastic bagging around the monitor was completely off - down underneath the monitor, sticker removed from the front upper right corner of the monitor that says (on my new one) FlexScan T966. To top it all off, the front bezel of the monitor was smashed forward, destroyed.

It wasn't so bad because Newegg had Fedex at my door within 2 hours to pick up the replacement and cross-shipped a new one and I had it in less than a week. The fact that they actually just sent me an $833 CRT monitor that had obviously been thrown back into the box without the right packaging and returned to them was what blew my mind. I can see a motherboard being easily tucked back into the box and shipped back out, but this thing had slammed against the the top of the box hard enough to leave a rectangular indentation - as if someone in the warehouse never bothered to even look at the box before they sent it out. A 21" CRT shipped without upper styrofoam braces!! LOL!

 

[pallmall]

Originally posted by: rbV5

The fact that they are sending out used motherboards as new downright pisses me off. Once I can see maybe

I can see mistakes happening

I can understand that. Most of the people here seem to have sort of mixed feeling about the company. They do not want loose the company as it used to be.
Especially for those who have ever experienced their top level Customer Service, it would be very hard to point them negatively in public.
Think about a best friend, who continues deceiving the friends recently for some reason, will eventually be lost.
Also the Good Customer Services, which happens only after accidents, can prevent the worst thing to happen temporarily.
But people don't forget the hassles and the effects will not last long. People are free to choose whichever way they are gonna handle with this.

 

[Flavius]

rbV5 asked why resellerratings.com comments have not been posted as of yet....

My response?

I've been busy. I put in 50-55 hours a week and put up with a pregnant (and increasingly grouchy) wife, so I just haven't had the time to sit down and really give the board a good go-thru. As I commented in an earlier post, though...I did bench test the board, with no problems...and carefully inspect the physical condition of the board, which showed no signs of wear. My problem was with the condition of the box (which looked as if it had been thru a couple of wars) and the condition of the packed-in instruction manual, paper inserts & mobo drivers disk...which all appeared to be used, and IMO, justified my posts sharing my concerns here. I plan on adding my comments to resellerratings.com in the next couple of days, and I will be adding some mention of the condition of the box and some of its contents...but I'll be leaving it at that. As I said, I've been a loyal Newegg customer for a while now...and at least in my case...I see no need to blow things out of proportion. I'll admit, the thought that I might have been sent a used board is still kicking around in the back of my head...so much so that I ended up placing a ram order last week that normally would have went to Newegg with Googlegear. But b/c of my past experiences with Newegg (all of which have been not only satisfactory, but excellent transactions), I'm going to give them the benefit of the doubt.

-Flavius

 

[fxsts]

I used to buy motherboards from Newegg pretty much all the time but I just ordered one from Googlegear instead this time after seeing this thread.

I am going to stop buying things which are not easy to tell wheather or not they have been used such as motherboards from Newegg until I hear better stories.

 

[rubenswm]

9/11/03
Still no response! So much for that "Great CS!" I even called to remind them that a supervisor is supposed to call me back.

 

[Johnbear007]

I got a defective power supply and maile dit back to them, was expensive to ship. Over a week ago now and still no response. Called and was told that they would update it right away. That was 2 days ago still nothing.

No one is responding to my e-mails I am afraid that I am going to get a used part.

 

[Johnbear007]

Originally posted by: rubenswm
9/11/03
Still no response! So much for that "Great CS!" I even called to remind them that a supervisor is supposed to call me back.

I feel you man, they are not responding to me either. Next call I am going to tell them that if they dont get my product out to me in new condition soon I am going to dispute with my CC company

 

[rubenswm]

^
I wish we could get a sticky on this. Unfourtunately there is a conflict of interest between Anandtech and Newegg seeing as Newegg advertises on here.

The question at this point is will customer service ever call back? that has typically been their crutch for sending out poor quality/used products- but where is even that at this point?

 

[Johnbear007]

I would like to see this stickied as well. They have now not responded to 2 of my e-mails, even after I spoke with them on the phone about updating my RMA status. I'm getting pretty annoyed at this point and seriously thinking about disputing with CC company for the purchase of my 1080 Antec AMG case + PSU.

I bought it from newegg because I would save 15$ over staples and I thought neweg was a better company to shop with. I will never buy from newegg at this point or direct my friends business there. I have brought them over 5k in referals in just the last few months and that is going to stop.

I dont care if anandtech has a conflict of interests, so if they wont sticky it, ill keep bumping it.

 

[XRdirtHead]

I have had good luck with them and with customer service. NO complaints here but there are plenty of other companies that I can't brag about...sorry your having trouble but my experience has been all good.

 

[vortexted]

This just happend to me this week with NewEgg. I spent $800+ with them on an Asus P4C800-e Deluxe mobo, processor and DDR. The latter 2 were new and fine.. but the mobo was not factory sealed. It had a piece of scotch tape closing the anti-static bag instead of the usual seal of approval from Asus. One other item had been retaped as well. At first my mobo did not work and I was pissed.. turned out to be a incompatable ps. Anyway I called Newegg about it for an RMA and they were going to charge me $29 restocking fee. Fortunately I found the problem before I sent it back. The freaking nerve of Newegg to be sending ppl refurbished or restocked items as new. I paid top dollar for this board and I expect it to be NEW !!!
This is my first problem with them in 4+ years of business...but I wont be using them again for a while now. Time to give Googlegear a chance me thinks

 

[XRdirtHead]

damn...I really like this company too....
I placed an order and an hour later fedex had a tracking number for it....now thats quick....
I hope I don't have any problems with any future orders.....

 

[rubenswm]

Originally posted by: Johnbear007
I would like to see this stickied as well. They have now not responded to 2 of my e-mails, even after I spoke with them on the phone about updating my RMA status. I'm getting pretty annoyed at this point and seriously thinking about disputing with CC company for the purchase of my 1080 Antec AMG case + PSU.

I bought it from newegg because I would save 15$ over staples and I thought neweg was a better company to shop with. I will never buy from newegg at this point or direct my friends business there. I have brought them over 5k in referals in just the last few months and that is going to stop.

I dont care if anandtech has a conflict of interests, so if they wont sticky it, ill keep bumping it.

agreed. bumpity bumpp ´=

 

[rubenswm]

http://forums.anandtech.com/messageview.cfm?catid=38&threadid=1139181
another bad experience.

 

[McMadman]

So far I haven't had any bad experiences. However I did have one "oddity"
I purchased a shuttle an35n and it looked brand new. everything was sealed,
but when I turned it on, I noticed that my bios date and time was simply 12 hours off, it had the exact date and year by default. I'm thinking it might have been a board that was pulled and checked at the factory (for QC purposes) it looked fine, and I haven't had any problems with it (only been using it for a couple of days though.)

 

[rbV5]

Take a look at This Thread. Anandtech's editor has forwarded comments from forum issues to Newegg. I'm not sure if it will help your situation, but a good vendor would do what it takes to protect their reputation. We'll see...good luck.

 

[Johnbear007]

Originally posted by: rbV5
Take a look at This Thread. Anandtech's editor has forwarded comments from forum issues to Newegg. I'm not sure if it will help your situation, but a good vendor would do what it takes to protect their reputation. We'll see...good luck.

That was my thread, I took alot of flack in that thread for posting it from many people, but im glad I did because it looks like it has been somewhat effective.

 

[First]

I stickified this Newegg thread at the very top of this forum for a while. I just happen to have ordered $600 worth of parts from Newegg on Thursday, and they'll be here on Monday. You'll know on Monday (or Tuesday) what my experience was.