Question Newegg RMA

[WilliamM2]

I returned a motherboard to Newegg last week. It worked for a day, and then refused to boot.

I was told on the phone they would send out a replacement overnight, since that's how I ordered it. He said it usually takes one day. They received it Monday. I called today (Thurs) to see when they would ship me a new board, it's been three days, and was told it would take 3-5 days for them to test it and see if they could reproduce the fault.

Do they really test all the returned boards? Seems like that would take forever. How would they even know my configuration to see if they get the same fault?

 

[Iron Woode]

I returned a motherboard to Newegg last week. It worked for a day, and then refused to boot.

I was told on the phone they would send out a replacement overnight, since that's how I ordered it. He said it usually takes one day. They received it Monday. I called today (Thurs) to see when they would ship me a new board, it's been three days, and was told it would take 3-5 days for them to test it and see if they could reproduce the fault.

Do they really test all the returned boards? Seems like that would take forever. How would they even know my configuration to see if they get the same fault?

I had to RMA an Asus board a couple years ago. It was sent directly to Asus. I received a new board 4 days later. Not sure if they tested it or not.

 

[WilliamM2]

I had to RMA an Asus board a couple years ago. It was sent directly to Asus. I received a new board 4 days later. Not sure if they tested it or not.

You sent it to Asus? Or Newegg sent it to Asus?

 

[Iron Woode]

You sent it to Asus? Or Newegg sent it to Asus?

It was send to Asus directly. Most people say bad things about Asus's RMA system but I had a great experience. Also, I live in Canada so that may have something to do with it.

 

[WilliamM2]

It was send to Asus directly. Most people say bad things about Asus's RMA system but I had a great experience. Also, I live in Canada so that may have something to do with it.

Well I was wondering if Newegg actually tests the boards that are returned...

 

[Iron Woode]

Well I was wondering if Newegg actually tests the boards that are returned...

I am going to say no. They would be swamped with boards needing testing and that would take too much time and money.

 

[UsandThem]

I am going to say no. They would be swamped with boards needing testing and that would take too much time and money.

They sell a lot of "open box" and "refurb" stuff, so I imagine they have someone there doing basic power on tests.

However, with the Covid shortages (both in materials and employees), they could simply be too swamped to get it done quickly (especially during the rush of the holidays).

 

[Iron Woode]

They sell a lot of "open box" and "refurb" stuff, so I imagine they have someone there doing basic power on tests.

However, with the Covid shortages (both in materials and employees), they could simply be too swamped to get it done quickly (especially during the rush of the holidays).

It would make more sense to just expedite the RMA to the manufacturer and let them deal with diagnosis.

 

[UsandThem]

It would make more sense to just expedite the RMA to the manufacturer and let them deal with diagnosis.

I'd imagine they do that when they can't power it on, but I'd imagine most of their returns are from buyer's remorse or PEBCAK problems.

 

[Iron Woode]

I'd imagine they do that when they can't power it on, but I'd imagine most of their returns are from buyer's remorse or PEBCAK problems.

that wouldn't surprise me. Something as simple as a BIOS update to make a cpu work could get a board returned.

 

[UsandThem]

that wouldn't surprise me. Something as simple as a BIOS update to make a cpu work could get a board returned.

I see posters on Slickdeals all the time buy stuff and return it because retailers won't refund them the price difference when it goes on sale.

A few weeks back I saw a thread on Slickdeals and I bought a cell phone from Samsung's website for like $150 with a old phone trade-in, and there were numerous people in that thread telling everyone to do the "return trick" to get an additional 10% if they decided not to return it, but apparently some had done it so many times, their Samsung account wouldn't let them do it again.

Some people have zero morals and will abuse every policy out there. It's exactly why Costco had to change their return policy on electronics a few years back.

 

[WilliamM2]

It would make more sense to just expedite the RMA to the manufacturer and let them deal with diagnosis.

I bought a NEW motherboard. I would not accept a board that had been repaired, at least not within the return period, especially one day after receiving it. That's why I sent it in for exchange. Not trying to get a refund either, I got a great deal on Thanksgiving day. It's currently $60 more now.

It worked fine for a day. I rebooted to change the fan curve, and it never booted again. Never got back in the bios.

After 2 hours of swapping everything but the proc, I don't have another Ryzen. It has to be the board or the processor. I have never had a bad CPU in over 200 computer builds (maybe 300), so I went with bad board.

Although I now read that AMD does have a high defective CPU rate. Not sure if that's true. First AMD system I've built in at least 18 years.

Saddest part was I was booting off my old SSD temporrily, and hadn't had a chance to initialize the 980 Pro drive and test it. Really wanted to see how fast it is.

 

[Iron Woode]

I bought a NEW motherboard. I would not accept a board that had been repaired, at least not within the return period, especially one day after receiving it. That's why I sent it in for exchange. Not trying to get a refund either, I got a great deal on Thanksgiving day. It's currently $60 more now.

It worked fine for a day. I rebooted to change the fan curve, and it never booted again. Never got back in the bios.

After 2 hours of swapping everything but the proc, I don't have another Ryzen. It has to be the board or the processor. I have never had a bad CPU in over 200 computer builds (maybe 300), so I went with bad board.

Although I now read that AMD does have a high defective CPU rate. Not sure if that's true. First AMD system I've built in at least 18 years.

Saddest part was I was booting off my old SSD temporrily, and hadn't had a chance to initialize the 980 Pro drive and test it. Really wanted to see how fast it is.

I understand the frustration. My Asus board was working great then bam! My nic died for no reason. That made me wonder if anything else on the board was going to die so I RMA'd it.

My 2 AMD systems (HTPC and regular PC in my sig) are working perfectly. To be honest I was a little nervous about the Asrock mITX (B450) board for my HTPC. It wasn't cheap but it turned out to be a great little board. I think I may have posted about building it 2 years ago.

 

[UsandThem]

I understand the frustration. My Asus board was working great then bam! My nic died for no reason. That made me wonder if anything else on the board was going to die so I RMA'd it.

My 2 AMD systems (HTPC and regular PC in my sig) are working perfectly. To be honest I was a little nervous about the Asrock mITX (B450) board for my HTPC. It wasn't cheap but it turned out to be a great little board. I think I may have posted about building it 2 years ago.

Same thing, two AMD computers with zero problems. In fact, my last DOA motherboard was an Intel board.

Does that equate to anything? Nope, its often down to the luck of the draw as all components have a defect rate.

 

[Iron Woode]

Same thing, two AMD computers with zero problems. In fact, my last DOA motherboard was an Intel board.

Does that equate to anything? Nope, its often down to the luck of the draw as all components have a defect rate.

yup, stuff happens.