Newegg return policy

[entropy1982]

Hey guys, I decided to upgrade the rig which is already on its way to add a second vid card so i fear my corsair 620hx will not be enough power. Do you guys know how the return policy works for unopened merchandise? Do I still have to pay the 15% fee? Do I have to pay for shipping to send it out on my own?

Thanks

 

[Quiksilver]

If you talk to the CS reps at newegg they can probably waive both fees.

 

[Zap]

Originally posted by: entropy1982
Do you guys know how the return policy works for unopened merchandise? Do I still have to pay the 15% fee? Do I have to pay for shipping to send it out on my own?

http://www.newegg.com/HelpInfo/ReturnPolicy.aspx

According to their written policy, 15% restocking plus you pay for shipping. Some people have gotten Newegg to waive their restocking fee, but I hear that is dependent on your purchasing history. For instance if you have a five year history with spending $10k/year with them, then you are more likely to get it waived than if this is only your second small order from them.

 

[Eureka]

Well, I've only RMA'd three times, got my shipping waived for one of them and the restocking waived for another.

Just talk to the CS to start a RMA, both times I didn't have to ask, they just did it anyway. Then again I've been using them for over 5 years and spending a good $1k/year.

 

[brblx]

restocking fees are supposed to be for opened merch...

this is more of a...shelfing...fee?

 

[Eureka]

Originally posted by: brblx
restocking fees are supposed to be for opened merch...

this is more of a...shelfing...fee?

Open or not I don't believe it is ethical for a retailer to directly reshelf an unopened item. Especially with Newegg items, where the box is not sealed, one could just repackage the item well. So I think that once it is sold, it cannot be resold as new, which is why they have the restocking fee there.

Of course, since Newegg is such a big company they don't mind waiving these fees every once in a while.

 

[brblx]

i dunno, i've worked retail and while opened electronics carry a restocking fee, sealed items were always full returns. if an item isn't wrapped or blister-packed, that's what they make sticker tape for.

i guess it's just different for online retailers these days.

 

[supertle55]

If you have not received the item yet and have contacted Newegg, they will generally waive the restocking fee and they will tell you to do a REFUSE SHIPMENT. That's what happenned to me when I order a motherboard/CPU/RAM that I changed my mind on getting an LGA775 setup to an I7 system build. I love their online chat and fast support. Makes it real easy for cubicle worker that don't want to be caught yapping on the phone for non-work related stuff