Newegg - restock fee for defective item??

[mercanucaribe]

I bought a Plextor TV tuner that is defective, but they want a $6 restocking fee to return it.
Can someone please explain this to me?

 

[BigJ]

::sigh::

Call them and they'll waive the fee.

 

[Tiamat]

perhaps you didnt make your point clear enough? Get them back on the phone.

 

[SuperSix]

Why? Because the VAST majority of items returned as "defective" are not.

If you had any idea what major etailers go through- for the vast majority of products AREN'T bad, you would be more understanding.

 

[mrjminer]

They won't charge you if it's defective. Call them back and make it clear to them that it's defective.

 

[Triumph]

Originally posted by: SuperSix
Why? Because the VAST majority of items returned as "defective" are not.

If you had any idea what major etailers go through- for the vast majority of products AREN'T bad, you would be more understanding.

Big deal, cost of doing business. Only the bottom dollar people seem to charge the restocking fees. They're also typically the ones with the worst customer service records. So I guess you get what you pay for.

 

[SuperSix]

Originally posted by: Triumph

Originally posted by: SuperSix
Why? Because the VAST majority of items returned as "defective" are not.

If you had any idea what major etailers go through- for the vast majority of products AREN'T bad, you would be more understanding.

Big deal, cost of doing business. Only the bottom dollar people seem to charge the restocking fees. They're also typically the ones with the worst customer service records. So I guess you get what you pay for.

It *IS* a big deal, and can dig very deep into the bottom line of an etailer, even one as big as Newegg.

Restocking fees are used to discourage people from returning known good product. As said above - most will waive if the product is truly defective.

 

[Triumph]

Originally posted by: SuperSix

Originally posted by: Triumph

Originally posted by: SuperSix
Why? Because the VAST majority of items returned as "defective" are not.

If you had any idea what major etailers go through- for the vast majority of products AREN'T bad, you would be more understanding.

Big deal, cost of doing business. Only the bottom dollar people seem to charge the restocking fees. They're also typically the ones with the worst customer service records. So I guess you get what you pay for.

It *IS* a big deal, and can dig very deep into the bottom line of an etailer, even one as big as Newegg.

Restocking fees are used to discourage people from returning known good product. As said above - most will waive if the product is truly defective.

Like I said, cost of doing business. A good store should have a liberal return policy for almost any reason. What if you're simply unhappy with a product? Doesn't perform as advertised? Hell, I can probably go into walmart with a power drill that's been dragged through the mud, with no receipt, and they'd probably take it back.

 

[SuperSix]

Originally posted by: Triumph

Originally posted by: SuperSix

Originally posted by: Triumph

Originally posted by: SuperSix
Why? Because the VAST majority of items returned as "defective" are not.

If you had any idea what major etailers go through- for the vast majority of products AREN'T bad, you would be more understanding.

Big deal, cost of doing business. Only the bottom dollar people seem to charge the restocking fees. They're also typically the ones with the worst customer service records. So I guess you get what you pay for.

It *IS* a big deal, and can dig very deep into the bottom line of an etailer, even one as big as Newegg.

Restocking fees are used to discourage people from returning known good product. As said above - most will waive if the product is truly defective.

Like I said, cost of doing business. A good store should have a liberal return policy for almost any reason. What if you're simply unhappy with a product? Doesn't perform as advertised? Hell, I can probably go into walmart with a power drill that's been dragged through the mud, with no receipt, and they'd probably take it back.

WalMart is a horrible analogy. No computer hardware reseller/wholesaler can control their vendors like Walmart does, due to their sheer size.

 

[Roguestar]

Originally posted by: SuperSix
Why? Because the VAST majority of items returned as "defective" are not.

If you had any idea what major etailers go through- for the vast majority of products AREN'T bad, you would be more understanding.

Just because "most" people return stuff frivolously doesn't mean they have the right to charge him for a legal return of unsaleable goods.

 

[waggy]

yeah i have to return a MB that is bad. they want $15 restocking fee. i keep get putting on hold and then disconnected bah!

my last 2 purchases from newegg have been bad. time to find another retailer.

 

[Roguestar]

Good luck. Unfortunately Newegg have a very strong market position and can easily undercut most other retailers and in doing so please 99% of their penny-grabbing customers (no offence, guys ). This means that the 1% who get shafted by customer service are drowned out by the cries of "but it's cheaper!".

 

[eleison]

returning products that aren't truly defective raises the prices for everyone. I really like stores that don't allow returns... that way, when you open the product you know its new.... I think Newegg has too liberal a policy on returning stuff. I don't want someone's used stuff -- which always happens when stores have a relaxed return policy...

 

[Triumph]

Originally posted by: eleison
returning products that aren't truly defective raises the prices for everyone. I really like stores that don't allow returns... that way, when you open the product you know its new.... I think Newegg has too liberal a policy on returning stuff. I don't want someone's used stuff -- which always happens when stores have a relaxed return policy...

Despite the numerous stories I've heard about people getting obviously used items FROM newegg, that's a stupid reason to have a zero return policy. Do you think manufacturers have a 0% defect rate?

 

[eleison]

Originally posted by: Triumph


Despite the numerous stories I've heard about people getting obviously used items FROM newegg, that's a stupid reason to have a zero return policy. Do you think manufacturers have a 0% defect rate?

if it's truly defective, newegg should accept. However, if it's not.. no returns... getting used stuff truly sucks... plus, it increases cost for everyone.. . it takes work to restock.. to check if everythings all there.. to check if even its still working.. etc.. cost that is passed to the other buyers.

 

[mercanucaribe]

They waived the fee, but shipping will cost $7. I wonder if I can ship without their prepaid label....

 

[mercanucaribe]

Uhh I just realized that the label is one they mail to you. I thought I was paying for a label to print, since I got to that point by clicking a link that said "Print Label". What the hell?!?!

 

[Shawn]

You aren't doing it right. I do all my RMAs online and if you select defective they don't charge you a restocking fee.

 

[mercanucaribe]

I had to use the chat thing to get the restocking fee waived.

 

[Rogodin2]

I ordered a $670 hp laser printer that wouldn't work with NT 40 (I told the customer that hp didn't list NT4.0 as a compatiable operating system-but they wanted it regardless). The restock fee on that ah heck was $83-and you're moaning about $6.00?

JEEZZZ

Rogo

 

[Zap]

Originally posted by: Shawn
You aren't doing it right. I do all my RMAs online and if you select defective they don't charge you a restocking fee.

I agree the OP isn't "doing it right." What he should do is to NOT return it, but ask for an RMA Repair/replace.

 

[Synomenon]

Does Newegg really sell returned items as new items?

 

[Synomenon]

The Shuttle XPC barebone I recently purchased might have been used before. The tape holding the big silica gel pack inside it was already torn off one end of the gel pack and the metal that you punch out for the wifi module was already punched out.

But yeah, to the OP, all you need to do is call them or chat with them and explain that the product is defective and that you'll be ordering a replacement item. Then ask them to waive the fee.

 

[Shawn]

Originally posted by: IsLNdbOi
Does Newegg really sell returned items as new items?

No. They sell returned items that work as "open box".

 

[Synomenon]

Thanks. That puts that concern to rest.