Newegg redid their website

[Bubbleawsome]

and it sucks.

http://www.newegg.com/

It doesn't fit as many menu items in one space, has too much white area, and doesn't work on a small screen very well.

boooooo

 

[Crono]

It's not bad on desktop. Didn't take too long for me to get used to it.

 

[TwiceOver]

Who?

 

[CraKaJaX]

It's not bad on desktop. Didn't take too long for me to get used to it.

I don't see the big deal either. Looks fine to me using desktop.

 

[Anubis]

on the desktop it seems to function exactly the same, its just flatter

 

[SunnyD]

New coat of paint, same crappy search/filtering.

 

[aaksheytalwar]

The previous one was much better.

 

[Jeff7]

Hmm......nope, they're still using use the same image viewer: Rather than let me use my large monitor to look at a single large image, they still force the use of a tiny box with zoom controls on it.

You walk into a retail store, and a greeter puts a box over your head with a 3x3in square cut in the front of it, and that's the only way you can look at products.
And this makes sense because......?

 

[SithSolo1]

New coat of paint, same crappy search/filtering.

So much this.

 

[GrumpyMan]

Jewelry on the main web page? Wow....Thought it was Best Buy or Walmart for a second.

 

[z1ggy]

on the desktop it seems to function exactly the same, its just flatter

This. Looks pretty much the same to me, but a lot less dimension.

 

[DAPUNISHER]

Hmm......nope, they're still using use the same image viewer: Rather than let me use my large monitor to look at a single large image, they still force the use of a tiny box with zoom controls on it.

I am not into web design, so if it has a legit reason I do not know it. But as a customer, I hate that. Worse yet, when the only pics leave you with the ya'll got any more them pixels feeling.

And I have went back to doing quite a bit of biz with the egg. Amazon is sucking on PC part prices more oft than not when I need something. The egg has been stepping up their game, and shipping is always faster then advertised.

 

[Dulanic]

Newegg = Fail. Their customer service down right SUCKS. UPS lost my package and they want me to wait something like 2 weeks for UPS to finish their investigation. It's not like I could be lying or something, the tracking # has a exception saying they can't find the package.

So instead of just sending me a replacement right away, they wanted me to wait for the claims process to finish. Ummm no, how about you send a replacement and have UPS send the original back if you find it? Oh you can't do that? OK, thanks I'll go to Amazon.

Oh and on topic, the new page layout sucks. Giant white bars on the side? WTF?

 

[poofyhairguy]

Jewelry on the main web page?

That is the smartest thing they do. I bet they sell a ton of guilt jewelry.

Heck if I was them I would have a box at checkout:

"Before you buy this awesome GTX 980 Ti and Intel CPU please verify that you didn't forget your wedding anniversy. Since we both know you did, click this link for jewerly with one day shipping."

 

[DAPUNISHER]

Newegg = Fail. Their customer service down right SUCKS. UPS lost my package and they want me to wait something like 2 weeks for UPS to finish their investigation. It's not like I could be lying or something, the tracking # has a exception saying they can't find the package.

So instead of just sending me a replacement right away, they wanted me to wait for the claims process to finish. Ummm no, how about you send a replacement and have UPS send the original back if you find it? Oh you can't do that? OK, thanks I'll go to Amazon.

Oh and on topic, the new page layout sucks. Giant white bars on the side? WTF?

Amazon CS really is spectacular. Even if it means escalating beyond the first tier. That said, it sounds like UPS goofed not the egg, so even though Amazon may have spoiled you, perhaps your anger is misplaced? UPS is the party at fault, and not exactly expediting things. That company policy does not allow them to bend over backwards when the shipping company fails, is not something I would mark them down for. I will take up your slack on the purchasing.

 

[Aikouka]

The egg has been stepping up their game, and shipping is always faster then advertised.

That's because Newegg will ship the item the same day regardless of the shipping method as long as it's before a certain time. I've been a customer of both sites for a long time, and it's very, very rare for Amazon to do the same. Amazon does have a leg up with their Saturday and Sunday deliveries (both for free via Prime), which Newegg does not do.

 

[JEDIYoda]

wow the website is so beautiful and user friendly and functional!!

 

[NeweggSupport]

Newegg = Fail. Their customer service down right SUCKS. UPS lost my package and they want me to wait something like 2 weeks for UPS to finish their investigation. It's not like I could be lying or something, the tracking # has a exception saying they can't find the package.

So instead of just sending me a replacement right away, they wanted me to wait for the claims process to finish. Ummm no, how about you send a replacement and have UPS send the original back if you find it? Oh you can't do that? OK, thanks I'll go to Amazon.

Oh and on topic, the new page layout sucks. Giant white bars on the side? WTF?

Hi Dulanic,

Thank you for bringing this to our attention. We're terribly sorry to hear about the lost package and would love to see what options are available to make this right for you. Would you email us and please reference this post to wecare@newegg.com with further details on your order? Thank you and we look forward to hearing from you!

Newegg Service - William

 

[DAPUNISHER]

Well done, William.

You guys keep up the great work.

 

[Dulanic]

Amazon CS really is spectacular. Even if it means escalating beyond the first tier. That said, it sounds like UPS goofed not the egg, so even though Amazon may have spoiled you, perhaps your anger is misplaced? UPS is the party at fault, and not exactly expediting things. That company policy does not allow them to bend over backwards when the shipping company fails, is not something I would mark them down for. I will take up your slack on the purchasing.

It is UPS'S fault, but to say I need to wait a week for their claim process with UPS is stupid. They can easily tell UPS to return it if they find it and ship a replacement. Not say wait another week.

 

[Dulanic]

Hi Dulanic,

Thank you for bringing this to our attention. We're terribly sorry to hear about the lost package and would love to see what options are available to make this right for you. Would you email us and please reference this post to wecare@newegg.com with further details on your order? Thank you and we look forward to hearing from you!

Newegg Service - William

I appreciate the response, but it's done. I ordered my replace through Amazon so I wouldn't have to wait at least another week. My last experience with the egg was when I was charged a restocking fee on a defective product. I used to love newegg, just feels like you can't compete customer service wise. Shouldn't take a forum to get a "possible" resolution.

 

[Jeff7]

I am not into web design, so if it has a legit reason I do not know it. But as a customer, I hate that. Worse yet, when the only pics leave you with the ya'll got any more them pixels feeling.

And I have went back to doing quite a bit of biz with the egg. Amazon is sucking on PC part prices more oft than not when I need something. The egg has been stepping up their game, and shipping is always faster then advertised.

They're not the only ones either. Staples did/does the same thing:

Buried somewhere deep within that Flash wrapper is the image I want.


"But this way, it's got buttons for people to click on! People just love buttons!!!"

 

[Zorba]

Besides for everything being bigger and slower than it should be, I don't notice much different about the website. Although I have really stopped using Newegg as much as I used, because their customer service is terrible and I hate their marketplace implementation. The marketplace has filled their website with a ton of low quality product listings that you can't trust, just like Amazon.

I pretty much wrote Newegg off after they start bundling "free" crap software with hardware purchases, and then charging you for it if you returned the hardware, with no way to not accept the free software. This is a clear ploy to prevent you from returning anything. My brother also had to file a complaint with his CC company to get Newegg to honor a return.

Hi Dulanic,

Thank you for bringing this to our attention. We're terribly sorry to hear about the lost package and would love to see what options are available to make this right for you. Would you email us and please reference this post to wecare@newegg.com with further details on your order? Thank you and we look forward to hearing from you!

Newegg Service - William

Is it just me, or is it really annoying when companies do this? If they actually cared about customer service, they'd take care of it before you posted a complaint somewhere. I see posts like this as just an attempt at damage control and maybe an attempt to discredit the original poster.

 

[balloonshark]

~snip~

Oh and on topic, the new page layout sucks. Giant white bars on the side? WTF?

Ironic that I bought a nice 22" monitor from newegg years ago and now thanks to mobile devices the monitor is a waste on most websites. Maybe I should turn the monitor 90 degrees :\.

Newegg used to be the most functional store I can remember but now it's "dumbed down" like everything else.

 

[lamedude]