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Newegg question

L

LoStZ

Senior member
Hi, I recently sent out my RMA item on Monday 17th to newegg. They still haven't received it so I called USPS and they told me that their address wasn't valid, WTF?? I double checked my RMA email and the website and they were the same. Is the USPS screwing up here? I'm in CA and newegg is like 45 minutes away and its been taking 5+ days for priority mail! I'm afraid I'll never see my package again. Does anyone know what I can do or what might be the problem? I mean how can the address be invalid for god's sake! Why can't they just admit that they have pathetic service (never ever ever shipping USPS priority mail again).



This is the place to discuss the latest computer hardware issues and technology. Please keep the discussion ON TOPIC, and covering computer hardware ONLY.


AnandTech Moderator

 
Here is Newegg's RMA shipment policy: "Customer is solely responsible for shipping any returned product to NewEgg.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, NewEgg.com's Return Procedure will be breached and NewEgg.com will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component."

What that says is that you should use a shipping method that provides tracking. USPS will provide it, but it is not standard Priority Mail.

Here is Newegg's address:

New Egg
1012 West Beverly Blvd Suite 989
Montebello CA 90640

I think if I lived only 45 minutes away, I would drive the item over and get a receipt . . . and possibly pick up the exchange item if that were involved.
 
Yea I'm aware of them not being responsible if returned item was lost. I guess all I just have to say, a big lesson learned with USPS and thus NEVER EVER shipping with them again. I guess I now have to try and get the package back and will have no choice but to waste 2 hours driving back and forth.
 
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