Newegg Order

[tasmanian]

So i ordered a part from Newegg and I learned its the wrong one. It hasn't been shipped but they did charge me for it so i cant use the cancel button. How can i cancel it?

 

[TecHNooB]

call them

 

[intogamer]

Call ASAP

 

[tasmanian]

I tried but they are closed on the weekend.

 

[seemingly random]

I believe you're SOL. Read their policies.

 

[mobobuff]

Sounds like it's in stage 4. You'll need to call them as soon as you can, if it's already been shipped before you can call them, you'll have to see if you can return it. If you get a nice CSR on the phone, they might correct it and just charge you S&H.

 

[Tiamat]

SOL unless you get a nice CSR first thing in the morning.

 

[ViviTheMage]

worst case "return to sender" on the box and they will refund you.

 

[tasmanian]

Originally posted by: mobobuff
Sounds like it's in stage 4. You'll need to call them as soon as you can, if it's already been shipped before you can call them, you'll have to see if you can return it. If you get a nice CSR on the phone, they might correct it and just charge you S&H.

Its in step 3, it also has free shipping.

 

[mobobuff]

Originally posted by: tasmanian

Originally posted by: mobobuff
Sounds like it's in stage 4. You'll need to call them as soon as you can, if it's already been shipped before you can call them, you'll have to see if you can return it. If you get a nice CSR on the phone, they might correct it and just charge you S&H.

Its in step 3, it also has free shipping.

Either way, if you can't get ahold of them before it's sent out, you'll be paying some sort of S&H.

What was the item, if I may ask?

 

[intogamer]

If your order hasn't been shipped before the weekend. It will go out on Monday.

Cut off time for same day orders is 12:30PST

 

[KK]

what did you order? maybe you can ebay it for more.

 

[tasmanian]

Originally posted by: mobobuff

Originally posted by: tasmanian

Originally posted by: mobobuff
Sounds like it's in stage 4. You'll need to call them as soon as you can, if it's already been shipped before you can call them, you'll have to see if you can return it. If you get a nice CSR on the phone, they might correct it and just charge you S&H.

Its in step 3, it also has free shipping.

Either way, if you can't get ahold of them before it's sent out, you'll be paying some sort of S&H.

What was the item, if I may ask?

Its a processor but its the wrong socket.

 

[frostedflakes]

As ViVi mentioned you can deny the package. I don't know if NewEgg would charge you any fees for this, though. They might try to pull something like charge you the 15% restocking fee because technically you had the item and returned it... sort of.

 

[conehead433]

I've been through a similar situation before. I called them and the item had already shipped. They just told me to refuse the shipment. So I did, they got it back and gave me full credit when they received it. Not sure if their policy has changed, but I have always had great customer service from them.

 

[NeweggSupport]

Originally posted by: tasmanian
So i ordered a part from Newegg and I learned its the wrong one. It hasn't been shipped but they did charge me for it so i cant use the cancel button. How can i cancel it?

Dear tasmanian,

Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation.

At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) for further assistance.

Sincerely,
Newegg.com

 

[randay]

Originally posted by: NeweggSupport

Originally posted by: tasmanian
So i ordered a part from Newegg and I learned its the wrong one. It hasn't been shipped but they did charge me for it so i cant use the cancel button. How can i cancel it?

Dear tasmanian,

Thanks for taking the time to post your informative review. We greatly apologize for any inconvenience you have experienced due to your situation.

At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) for further assistance.

Sincerely,
Newegg.com

lol