Newegg no longer offering returns on their ebay store?

[VirtualLarry]

It used to be, Newegg offered a 14-day return guarantee, on their ebay site, along with the "Ebay Money-Back Guarantee - get the item you ordered or your money back".

Now, it's just "This seller does not offer returns".

I had been getting a good amount of hardware from Newegg, but now, the possibility of getting a defective product, or something that is different from what I ordered - and having Newegg tell me to "pound sand", is too serious an issue to overlook.

Edit: I went looking at their video cards, at contemporary cards that are current sellers, and not old cast-offs that they probably don't want back.

Most of them, were "no returns". There were a couple thus far that offered a "30-day returns, free return shipping". Hard to tell if those are just old listings, before the change in policy, or what.

 

[Essence_of_War]

Or you could, you know, buy it from newegg's actual store and take advantage of their eminently reasonable return and exchange policy.

 

[Torn Mind]

The scammers probably ran them over one too many times and Ebay is not a seller friendly place to begin with.

I mean, it's entirely possible to buy a new GPU, swap in a defective one into the box, and then take advantage of Ebay's claim system and win the case, thereby netting a free GPU for the buyer.

Even with a no returns policy, items not as described will still mean a loss for the seller if Ebay sides with the buyer.

 

[VirtualLarry]

Yeah, I figured that scammers were probably the issue.

But that's all just because ebay has made the feedback system so lop-sided.

If the feedback system was "fair and equal" between buyers and sellers, and they let sellers blacklist buyers that were scammers, and leave bad feedback, and block buyers with lower than an arbitrary number of feedback, then this might not need happen.

 

[TestSpecimen]

It used to be, Newegg offered a 14-day return guarantee, on their ebay site, along with the "Ebay Money-Back Guarantee - get the item you ordered or your money back".

Now, it's just "This seller does not offer returns".

I had been getting a good amount of hardware from Newegg, but now, the possibility of getting a defective product, or something that is different from what I ordered - and having Newegg tell me to "pound sand", is too serious an issue to overlook.

Edit: I went looking at their video cards, at contemporary cards that are current sellers, and not old cast-offs that they probably don't want back.

Most of them, were "no returns". There were a couple thus far that offered a "30-day returns, free return shipping". Hard to tell if those are just old listings, before the change in policy, or what.

It says that but you can still start the return process if you've bought the item and they'll go through with it. This happened to me when I was having second thoughts about a 1070 I bought through their eBay storefront; I eventually changed my mind and kept it, but Newegg still issued me a RMA and prepaid shipping label even though the official description said "no returns".

 

[Torn Mind]

Yeah, I figured that scammers were probably the issue.

But that's all just because ebay has made the feedback system so lop-sided.

If the feedback system was "fair and equal" between buyers and sellers, and they let sellers blacklist buyers that were scammers, and leave bad feedback, and block buyers with lower than an arbitrary number of feedback, then this might not need happen.

The feedback system is a separate matter from the return system. The buyer could leave no feedback at all but still put in a return claim that it was not as described, damaged, etc. The "judge" of the matter is an Ebay employee, and that where the problem is. In those situations in which the seller is actually wronged and even provides proof, Ebay's employee will still rule in favor of the buyer and the buyer gets away with free wares.

 

[VirtualLarry]

The feedback system is a separate matter from the return system. The buyer could leave no feedback at all but still put in a return claim that it was not as described, damaged, etc. The "judge" of the matter is an Ebay employee, and that where the problem is. In those situations in which the seller is actually wronged and even provides proof, Ebay's employee will still rule in favor of the buyer and the buyer gets away with free wares.

But I'm saying, the poor feedback system makes that possible. If Sellers could leave neg. feedback for buyers, for scamming, and blacklist them, then buyers would think twice about doing such things.

 

[mnewsham]

I'll specifically avoid buying things from ebay stores if the store in question has it's own website, such as newegg. Unless the ebay listing is much cheaper I'll just buy direct. Screw ebay.