Originally posted by: gbeirn
I ordered 40 drives at one point in one order, about 20 laptop and 20 desktop. Perhaps this was an isolated incident but several of the desktop ones had dents on the bottom PCBs enough to render the drive unusable. Several had broken plastic around the IDE connector. These were just packed in peanuts but bouncing into one another. The laptop drives (20) were all dropped into one box right on top of one another. Most of those were DOA as well. Newegg was good about returning them and even paid for return shipping. Now every time I order multiple drives I make a point to chat with their online support right after the order (once I have the order number) to please make a note for the warehouse to pack them carefully. Since then they all come in Styrofoam drive carries wrapped in bubble wrap and then in peanuts.
While I understand your point, should it really be necessary for you to have to call on such a request? Meaning... Newegg, as good as they are and have been, should be smart enough to package drives properly. I worked at a retail computer shop for some time, and if you buy drives, they generally come in a case of 20, inside of a foam brick with 20 to 30 pockets. The drives fit snug into those pockets. Since the company I worked for maybe average a couple 1000 in sales in a given day, and I'd assume Newegg averages well more than $100,000 in a given day, I'd think they'd buy a heck of a lot more drives that the company I worked for. How is it they can't just ship the drives in the same containers they receive them in?
I have been a Newegg customer for years, but I've never bought that many drives from them. I just can't see how they'd think tossing twenty drives into a box filled with packing peanuts is sufficient or even close to good for the customer. To be honest, your claim really surprised me that they wouldn't just ship them out in the same containers they receive them in. And the fact that the problem hasn't been rectified (since you have to call every time you do it) is a bit concerning. You'd think they'd nip that problem in the bud right away to ensure their customer ratings remain as high as possible.