Newegg Fraud Alert

EngineerAllen

Banned
Apr 8, 2014
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The purpose of these forums is for discussion. Apparently you thought the purpose was to post the exact same message you've posted elsewhere and run. That's what the purpose of Yelp and other such entities is. -Admin DrPizza

 
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Kenmitch

Diamond Member
Oct 10, 1999
8,505
2,249
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Don't know what to say other than this isn't a hot deal.

I'm leaning towards not believing the OP.
 

Replay

Golden Member
Aug 5, 2001
1,362
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I'd be angry with Newegg if that happened to me, maybe angry enough to vent on new forums.

Recently read similar posts elsewhere about bad return experiences at newegg (maybe from this guy and some others).

What could you do? Take pictures of the items you are returning?
 

master_shake_

Diamond Member
May 22, 2012
6,430
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+1 Join AT to trash the seller I've been using for over 15 years? Right.

far be it for me to tell you how bad newegg is

https://www.google.ca/search?q=newe...hannel=sb&gfe_rd=cr&ei=yo9EU4axC6aC8QeDo4CACw

intentionally bending socket pins to deny rma's

pages and pages and pages of people complaining about the same thing

http://hardforum.com/showthread.php?t=1694667

UPDATE 6/5/2012

Just wanted to update this first post for any coming into this discussion right now. After copying this original post into my review at ResellerRatings.com and on the Newegg Facebook page, I was contacted by a "Public Image" representative at Newegg who offered me a full refund on both motherboards. As of 6/1/2012, I have received both refunds, and my Newegg account suspension was lifted once I canceled the Paypal disputes. While this doesn't make the shady practices allegedly occurring at Newegg any better, it at least resolves my specific issue. I will no longer be shopping at Newegg.com as a result of this entire situation, and feel lucky that I got out of this mess with my money. What a demoralizing experience.


I realize the post subject may be inflammatory to some, but I swear that this is what is happening. Some background:

First, on April 15th, I received an Asus P8Z68-V/Gen3 board that would work great until installed a GTX580 of any type. Tried three different 580s, no video. A 560ti, 7970 and numerous other smaller cards would all work great. Took the board out, checked to be sure there was no damage to the CPU socket, carefully placed the plastic socket cover back on and started the "RMA for replacement" process with Newegg.

Long story short, they denied the RMA stated "customer-caused damage to CPU pins". I received the board back and literally 1/4 of the pins in the CPU socket were completely smashed. No way in the world that I caused this damage.

While waiting on the first RMA, on April 25th, I ordered an ASRock P67 EXTREME4 GEN3 motherboard to replace the Asus board, thinking I'd put the Asus board in another build when it was returned. Received the ASRock board and while the packaging was nice, I wasn't pleased with the board quality. Again, started the RMA process, and didn't even remove the plastic CPU socket cover on this one.

Just received notification today that my ASRock board RMA has been denied due to "Customer-caused damage to CPU pins". ARE YOU KIDDING ME? THIS BOARD WAS NEVER EVEN IN MY COMPUTER, NEWEGG.

All I can think is that the techs over there are intentionally damaging returned motherboards to avoid paying out the refund. I've literally begged their customer service reps to give me an avenue to pursue this with their management. I've pulled my hair out. I've started PayPal disputes on both transactions...but have a feeling that will go absolutely nowhere.

I realize that I'm just kind of yelling into the wind here, but I had to vent somewhere. I've used Newegg for a long time, and built computers for even longer...and I know good and damn well when I've done something stupid and bent pins. This is definitely not one (or two) of those times.

My mind is absolutely blown.

This guy made a video before sending his board back in, thats how BAD newegg is.

http://www.youtube.com/watch?v=h1Li3iq_08k
 

cubeless

Diamond Member
Sep 17, 2001
4,295
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mods must be out dumpster diving for avocados...

i've returned dozens of things to ne over the years for various reasons... never had a problem...
 

postmortemIA

Diamond Member
Jul 11, 2006
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is it possible that one board/ gfx card in million ends up in new bucket instead of refurbished? that is what it sounds like
 

phucheneh

Diamond Member
Jun 30, 2012
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OCGuy

Lifer
Jul 12, 2000
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Why do I have a feeling the OP got into a disagreement with Newegg, then told them that if he didn't get his way, he would go around the internet and ruin their reputation. They then called his bluff.
 
Feb 25, 2011
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Pages and pages of people getting butthurt because they damaged their new parts with their incompetent dickfingers and the vendor wouldn't take the blame.
I have to assume this happens more often than people would like to admit - because I know too many people with incompetent dickfingers.

(Hell, I've done it myself, I just have a little pride and accept my mistakes.)
 
Feb 25, 2011
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Why do I have a feeling the OP got into a disagreement with Newegg, then told them that if he didn't get his way, he would go around the internet and ruin their reputation. They then called his bluff.
...you saw the verbatim quote on HardForum?
 

SKORPI0

Lifer
Jan 18, 2000
18,406
2,309
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Had my own problem with Newegg after being a customer since 2000. UPS mishipped/lost the package sent and NE wouldn't replace it ($99 Seagate 3TB HDD). Didn't want a refund at that point since price went to $119. Called them about this, emailed, and chatted about a replacement but they wanted the later price. Waited 2 weeks for the refund. Didn't buy anything from them for 6 months. ^_^