Newegg: Do they pay for the return shipping for RMAing defective items?

[Anonemous]

So I bought some ram and installed them into my system. Noticed that it was crashing every hour or so and ran Memtest86+. It showed over 1000+ errors in a completed pass. Now I start an RMA and I'm getting conflicted answers about who pays for the return shipping.

This says they pay for return shipping:
http://help.newegg.com/app/answers/detail/a_id/251/~/does-newegg.com-pay-the-
return-shipping-cost-for-defective-merchandise%3F

Does Newegg.com pay the return shipping cost for defective merchandise?
Published 04/02/2012 07:49 AM | Updated 04/16/2013 09:35 AM
Newegg will only pay for return shipping on defective merchandise if the purchase is still within its return policy timeframe.

This says they don't pay for return shipping:

http://www.newegg.com/HelpInfo/FAQDetail.aspx?Module=6

Does Newegg.com pay the return shipping cost for defective merchandise?
No, Newegg.com does not pay the return shipping cost for defective merchandise. We are not responsible for product defects, because we do not manufacture the products we carry. However, if you pay to send the item back to Newegg.com, we will replace the item and ship the replacement to you at no charge. Newegg.com will employ every resource it has to ensure that your item is replaced promptly, without hassle.

Which one is right?

 

[luv2liv]

i RMA a defective amplifier after 10 days. i had to pay UPS shipping

 

[Anonemous]

Ok, called them up and got the free shipping label for the RMA. It turns out if you request RMA online for defective items you have to pay for shipping BUT if you request RMA by phone you get a free shipping label.

 

[Tweak155]

Ok, called them up and got the free shipping label for the RMA. It turns out if you request RMA online for defective items you have to pay for shipping BUT if you request RMA by phone you get a free shipping label.

Or if you request RMA via chat. That was my experience anyway.

 

[Anonemous]

Or if you request RMA via chat. That was my experience anyway.

Yea I tried chat but for some reason their system was down. The CSR explained that they do this to cut down on people who abuse their return policy.

 

[Susanoo]

I got a defective HDD and a send it back, then via chat I ask them if newegg paid the return shipping for defective item she said that the give you a prepaid label, long story short she give me a credit with the amount that I spend shipping it. Newegg paid the return shipping if the item is defective and its with the return policy days(newegg return policy).