Newegg customer service

[Shenkoa]

Newegg has had a lot of probloms lately with shipping stuff out on time, this happened to me after I ordered about $600 in parts, they shipped out everything exept my Ratpadz mat and my LED FAN. I complained after the 5th day of it not being shipped and they emailed me back and said they would - the shipping charge off my credit card, would upgrade the shipping to overnight and on top of all that they gave me a $25 off promo for my next purchase. All because they delayed to ship a mouse pad and LED fan.

If that is not good customer service, then what is?

 

[mobobuff]

Originally posted by: Shenkoa
Newegg has had a lot of probloms lately with shipping stuff out on time, this happened to me after I ordered about $600 in parts, they shipped out everything exept my Ratpadz mat and my LED FAN. I complained after the 5th day of it not being shipped and they emailed me back and said they would - the shipping charge off my credit card, would upgrade the shipping to overnight and on top of all that they gave me a $25 off promo for my next purchase. All because they delayed to ship a mouse pad and LED fan.

If that is not good customer service, then what is?

:thumbsup: It's also good business. Gain a large base of loyal customers who will stick with you through high prices and ignore lower prices at stranger companies. Newegg prices are still bitchin' though.

 

[forumJunkie]

NEWEGG PWNS!! 99.9% of everything I own comes from them

 

[Fritzo]

Yep, they know how to work the customers. I order from them for most of my stuff as well.

 

[RobCur]

Originally posted by: Fritzo
Yep, they know how to work the customers. I order from them for most of my stuff as well.

very true, very true I love them like my own brother and sister. They always do you right they never do you wrong. no company is this honest and good, most of them only cares about making a sales and shove it down your throat. thought many are displeased by bad merchant such as bzboyz.com rating .88 LMAO, how they stay in business is beyond me

PS: one of the many of dvcentury.com complaints "Ordered 1 GB PC2700 which was defective. I tested it in two machines myself and neither would boot, would not even post. A colleague tested in his home machine and it booted, but Windows kept crashing and pointing to a memory error. Upon return DVCentury.com claims the RAM is fine and insists on charging a 15% restocking fee, despite the fact that the RAM is defective." WHOAH BABY, Always more sheep to milk eh even thought their service is nonexistent? through pricewatch advertisement with low prices= biggest scam since dice in las vegas...

 

[TwiceOver]

Yeh they upgraded my shipping from Express Saver to Two Day after the item took 2 weeks to process. Saved me a whole day!

 

[RobCur]

Originally posted by: TwiceOver
Yeh they upgraded my shipping from Express Saver to Two Day after the item took 2 weeks to process. Saved me a whole day!

i feel for yu my man, just cancel the order after 48 hours then you wouldnt have to wait this
long oh sorry but you were this patient? lmao. you're a good customer mabye they should make a new rating site called customersrating.com lol. so newegg can rate you *chuckle*
thefact that you have waited this long means you're a very good customerkkk? mostwouldalready canceled after 3 days at most... I think.

 

[TwiceOver]

Originally posted by: RobCur

Originally posted by: TwiceOver
Yeh they upgraded my shipping from Express Saver to Two Day after the item took 2 weeks to process. Saved me a whole day!

i feel for yu my man, just cancel the order after 48 hours then you wouldnt have to wait this
long oh sorry but you were this patient? lmao. you're a good customer mabye they should make a new rating site called customersrating.com lol. so newegg can rate you *chuckle*
thefact that you have waited this long means you're a very good customerkkk? mostwouldalready canceled after 3 days at most... I think.

Well the choices were to cancel and order from somewhere else which would have taken 6 days at minimum to complete and deliver the order, or call and whine to get some free stuff.

 

[RobCur]

canceling order is good for you and the company when they are too busy to handle too many at a time. why order exclusively at ne? their are zipzoomfly, z-buy that are just as good and gets order out 1-2 days at most.

 

[DingDingDao]

Originally posted by: RobCur
canceling order is good for you and the company when they are too busy to handle too many at a time. why order exclusively at ne? their are zipzoomfly, z-buy that are just as good and gets order out 1-2 days at most.

People like you are the reason why customer service sucks in this day and age. It's called loyalty. They work hard to treat their customers well so that they can retain their customer base. They scratch your back, you scratch theirs.

As for me, I'll pay a couple bucks more any day to buy from newegg. :thumbsup:

 

[cirthix]

Originally posted by: DingDingDao

Originally posted by: RobCur
canceling order is good for you and the company when they are too busy to handle too many at a time. why order exclusively at ne? their are zipzoomfly, z-buy that are just as good and gets order out 1-2 days at most.

People like you are the reason why customer service sucks in this day and age. It's called loyalty. They work hard to treat their customers well so that they can retain their customer base. They scratch your back, you scratch theirs.

As for me, I'll pay a couple bucks more any day to buy from newegg. :thumbsup:

zipzoomfly is pretty dammn good too!! anyways, an extra dollar or two is worth handing to newegg because you KNOW that they are a reputable company thats not just a scam to harvest cc numbers. (and they are fast)

 

[aplefka]

Newegg is pretty awesome. I got free shipping on my firewire PCI card cuz of some promo and it got here in 2 or 3 days. However, this company I just bought a 6-hour battery for my camcorder from charged hella much on shipping, and I wanted 3-day shipping. Turned out it took 7 days to get here and they only refunded me $2.85 cuz of how expensive shipping was.

 

[Weeeman]

Newegg is no doubt the best, although I had a big problem with RMA'ing a few peices [Including my 6800gt] which they denied ever receiving. It all worked out in the end, and got my new stuff. Just took 3 months.