imported_D3v
Junior Member
Has anyone else experienced this? I regularly rotate several credit and debit cards for payment on my newegg account, and order often. I have to add the payment method/card for the purchase, and then when I sign in later to order something new, I delete the last card used, and I add a card, the new one I want to use, add items to my cart, enter the appropriate info for my card (cvv etc) and then complete the order. This is how I always use the site, but the last time I ordered through the mobile app, the debit card I deleted (as it's balance was low, under 200 bucks) was charged when the order processed and charged a couple hours later. I added a different card, an AMEX and had to enter the whole different 'cvv' number for it, for the order to even go through. I was shocked that it pulled cash from the wrong card. When I logged into the site to check, only the most recent, AMEX card was saved in my payment methods, and it made zero sense as to how it didn't get charged.
TL😀R Bottom line: I deleted a card from my last order, added a new one, and for some reason it charged my old card, overdrawing my account. Newegg could not find evidence that this happened, and refused to compensate for my lossed via NSF fee from the bank.
They suggested I write back when it happens again; I was able to recreate the first half of the problem on the spot, where deleting a card and adding a new one via the mobile app, actually didn't work, and that checking on my PC afterwords (or them, newegg, checking it in their system, seeing the same thing) showed that only the old card was there. Somehow, despite this being direct evidence of the problem, their statement was that.." I have received a reply about the request. They checked and did not find any change payment method record at that time. Because the sales order number XXXXXXXXX was closed, they cannot figure out the exact reason why you meet an issue like that. I am sorry for the inconvenience. I humbly recommend you contact us as soon as possible if you meet the same issue again, that we can look into this issue in time..."
Obviously, this is unacceptable from my point of view as the consumer. I hope this doesn't happen to anyone else, but I can reproduce it so easily that I figure it MUST have. I hope if anyone else has the same problem that they can find my post here and use it as evidence of the same, so that they can possibly get their own issues resolved, even if it doesn't help me out directly.
Cheers,
D3v
TL😀R Bottom line: I deleted a card from my last order, added a new one, and for some reason it charged my old card, overdrawing my account. Newegg could not find evidence that this happened, and refused to compensate for my lossed via NSF fee from the bank.
They suggested I write back when it happens again; I was able to recreate the first half of the problem on the spot, where deleting a card and adding a new one via the mobile app, actually didn't work, and that checking on my PC afterwords (or them, newegg, checking it in their system, seeing the same thing) showed that only the old card was there. Somehow, despite this being direct evidence of the problem, their statement was that.." I have received a reply about the request. They checked and did not find any change payment method record at that time. Because the sales order number XXXXXXXXX was closed, they cannot figure out the exact reason why you meet an issue like that. I am sorry for the inconvenience. I humbly recommend you contact us as soon as possible if you meet the same issue again, that we can look into this issue in time..."
Obviously, this is unacceptable from my point of view as the consumer. I hope this doesn't happen to anyone else, but I can reproduce it so easily that I figure it MUST have. I hope if anyone else has the same problem that they can find my post here and use it as evidence of the same, so that they can possibly get their own issues resolved, even if it doesn't help me out directly.
Cheers,
D3v
