New system, win 8 keeps pausing for 5 seconds

[wolfestone]

I'm not sure if this is hardware or software related.

I have a new system at work (lenovo branded system with i7, 16gb ram) which has a couple of upgrades (SSD, geforce gtx 780)

I have got all my apps set up, office, adobe creative suite but I'm noticing that every few minutes the system will 'pause' for about 5 seconds. If I'm typing, I'll notice the characters are not appearing on-screen, then it'll un-freeze and what I typed appears all in one go. Same with dragging, scrolling etc.

I've looked at the event viewer and didn't see anything within the timeframe this has happened, and I've had task manager open and CPU load, memory and disk activity are all very minimal, no spikes at all.

Does anyone have any ideas please on what I might try next? Unfortunately I can't do too much since it's a work machine.

Thank you for any suggestions

 

[code65536]

Likely hardware- (or driver-) related. My guess would be a faulty drive--they can hang the system like that if they become unresponsive. Other hardware can, too, but that would be my first guess.

 

[G73S]

I'm not sure if this is hardware or software related.

I have a new system at work (lenovo branded system with i7, 16gb ram) which has a couple of upgrades (SSD, geforce gtx 780)

I have got all my apps set up, office, adobe creative suite but I'm noticing that every few minutes the system will 'pause' for about 5 seconds. If I'm typing, I'll notice the characters are not appearing on-screen, then it'll un-freeze and what I typed appears all in one go. Same with dragging, scrolling etc.

I've looked at the event viewer and didn't see anything within the timeframe this has happened, and I've had task manager open and CPU load, memory and disk activity are all very minimal, no spikes at all.

Does anyone have any ideas please on what I might try next? Unfortunately I can't do too much since it's a work machine.

Thank you for any suggestions

I bet you have Office 2013 installed and haven't removed its own OneDrive and its related registry entries, which keep causing you a sync problem

if thats the case, let me know and Ill guide you how to fix it

 

[wolfestone]

I do have office 2013 and it looks like Onedrive is on there (though I haven't created an account or signed into it). If that seems like it could be the issue I'd definitely appreciate any help with removing it.

With that said the primary drive was swapped out for a samsung SSD, and the operating system was then copied to the ssd. Not sure if that's relevant but thought I should mention it.

Also, I believe there's still drivers/AMD catalyst stuff installed from when it was using the onboard video. I've since disabled this in the BIOS.

Thank you

 

[wolfestone]

Updated the video driver and so far so good (30 minutes without a pause). Going to keep a close eye on it and see if it's fixed or if it was just a coincidence.

 

[Elixer]

Check the event viewer to see if you have any errors/warnings.

 

[G73S]

Updated the video driver and so far so good (30 minutes without a pause). Going to keep a close eye on it and see if it's fixed or if it was just a coincidence.

it has nothing to do with a graphics driver, upon checking the event log on startup, you will see the sync error conflicts.

to reproduce the issue, try this:

1) Reboot your computer
2) as soon as you reach the desktop again, open Computer, or any other folder which will invoke the explorer.exe
3) as soon as you open that folder, start clicking on random icons on the desktop and see if the click actually registers or the system frozen

============================

Uninstall Microsoft SkyDrive / One Drive using Geek Uninstaller

after its installation is done, it will remove the remannts but thats not all

use a program like Autoruns to check your startup items

you will find 4 entries for skydrive

Skydrive sync, browser helper, etc.

make sure you right click on each of those entries then DELETE

now reboot and check the issue if its gone

if not, we will have to do the manual final registry search for one drive entries but that shouldn't be needed in most cases

 

[saratoga172]

I had an issue with a new build and freezing issues. Tried everything. Rebuilt Windows 8, 8.1, and 7 and nothing fixed the issue. Ended up being a motherboard issue.

Not saying you've got a mobo or even hardware issue but check the even log and go from there. I had not event issues so started looking at hardware. Mobo and CPU were the only things that had changed for me.

If you get some errors post them up and we'll assist.

 

[akugami]

Lenovo is notorious for including crapware...maybe it's one of those. I dunno. Just got a Samsung ATIV One 5 for testing. Nice looking system. Crapware slows it to hell.