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New system - extreme audio distortion

veri745

veri745

Golden Member
So I just put together a new system around an Asus M5A99X EVO motherboard.

The fresh Win7 install and everything else went well until I started playing a game and noticed lots of distortion in the audio. The audio is unusable, tons of static and clipping. The experience playing games, listening to music, or watching netflix is awful. It's easily reproducible using the "test audio" button in the output device properties.

I get the same distortion using the default Windows audio drivers and the latest drivers from the Realtek website. I attempted to install the audio drivers from Asus' download page but the installer doesn't find anything to install; I get the message, "No Driver supported in this package"

Any ideas?

Components of my system:
Mobo: Asus M5A99X Evo (AMD 990X)
Cpu: PhII x6 1100T
Gpu: Radeon 5870
RAM: 2x4GB Kingston DDR3-1600
PSU: Seasonic X-650
SSD: Crucial C300 128GB (System)
HDD: WD Caviar 500GB
OS: Win7 x64
 
I would first get the driver off of the ASUS site to install. (Use device manager to determine the driver file extension, then try to identify that extension in the ASUS down load. You should then be able to uninstall the current driver and do a custom or directed install of the one obtained directly from ASUS.)

If that does not work, try changing the hardware acceleration setting for the audio in Windows (usually need to turn it down;ie, make it less aggressive).
 
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FYI, after calling ASUS support, they told me I had already taken all the debug steps they suggest and told me to RMA through Newegg since I've had the board for less than 30 days.

I just got back my replacement from Newegg and the sound works perfectly.
 
Appreciate the feedback. ASUS's responsiveness suggests that they had a known issue with some of their boards (ie, enough complaints such that they were aware of a systematic issue with audio).
 
Could be, although the guy I talked to just sounded a bit relieved that it was a brand new board and they could pass the RMA process off to the retailer.
 
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