New stuff replaced with refurbished stuff

[jakeviii]

New monitors are sold at full price, refurbished ones at a reduced price.

If you buy a new monitor and it arrives defective, they will replace it with
a refrubished one, but still charge full price. Shouldn't they charge you
the refurbished price?

How is this legal and how do they get away with doing this?

Is there any on-line vendor that is good about this and will replace a new,
defective monitor with a new working monitor?

 

[CP5670]

Something I have wondered about too, but in the case of monitors it might be better to go to the manufacturer anyway. I got a new Mitsubishi 2070 a few weeks ago that has been quite messed up (blurry left and right edges, numerous vertical lines, sudden changes in brightness), but NEC said they have shipped me a replacement that is new and will also cover return shipping charges. TechOnWeb, the reseller I got it from, was also offering to replace it with a new one but they were precharging my credit card and said I would have to pay return shipping, which comes out to a lot with CRTs.

 

[firerock]

Well, I just bought a new Dell 2005. When I opened it up, it looks like a used monitor (video cable plugged in to the monitor and many scratches on the panel). So, I called Dell and the rep said that they will replace a new monitor for me with payed shipping both way. I'm crossing my fingers that they won't send me a refurbished ones even though the girl said they won't. If so, how come I received a used one in the first place? I'm guessing they are trying fool as many customers as they can.

 

[jakeviii]

Originally posted by: firerock
Well, I just bought a new Dell 2005. When I opened it up, it looks like a used monitor

That's another thing I have noticed. Places like CompUSA, Bestbuy, etc say that
they never re-sell opened/returned items as new, but they do.

It doesnt happen all the time, but I on several occasions I have bought something
only to find various evidence that it had been opened before and probably used
before. Twisties not "factory fresh", packaging that looks like it was open and
repackaged, finger prints, tape that was retaped...

I think it happens more often then people might think. I think there is law against
doing this, but it doesn't seem to be pro-actively enforced.