Well, in my unplanned experience in ending up the go to person to fix everyone's systems....and I am talking about otherwise smart humans, many highly educated professionals.... I can't use the word idiot. Forget I never do to begin with.
Is it is true, MY default mode is to ignite and happily share so that all others can have the unique joy of learning, being empowered and free of dependence. I get a lot of it from my mom.
But I finally, with pain, gave up on doing that re being the informal troubleshooter and fixer of the puters of friends and colleagues. My feeling now is, either some people do not wanna learn---are actually not turned on by that (tho hard for me to understand)...or, I think more often, held hostage by the fear they can't learn!! So, in this, and too many other things, they settle for being in the backseat of their "vehicle."
I am the same in all arenas....fire up, focus,start, learn, figure it out, find new solutions, do it myself and then ignite others and pass it along. I think it's a great, heady, thrilling adventure.
But clearly, not everyone does. And all those who don't.....are not necessarily idiots.
Finally, forgive me, but the contempt and disdain you seem to manifest by default, and it feels broad and a bit obliterating ...can never help anyone in fear of learning to get beyond that.
Does it hurt to come upon anyone stuck in this way? It does. But that never means you should defend against that with anger and contempt. Cause that can grow nothing healthy or productive for anyone involved.