New rig -- cannot use mouse/keyboard once Windows loads

[xboxist]

Here's the rundown on the issue. Assembled a new computer last night. Core components:

E6600
Gigabyte P965-DS3
2GB Corsair ValueSelect DDR2-667
Liberty Enermax 500W
HIS x1900xt

1) System POST-ed fine upon initial boot

2) After setting up the BIOS, I proceeded to install Windows XP (note: both keyboard and mouse worked fine throughout this process)

3) After the Windows install completes, I'm left at the desktop. I proceed to install the latest .INF file for the motherboard. Seems to install properly; prompts me to restart the rig. This was the last time that my keyboard/mouse has worked outside of the BIOS.

4) After Windows loads and brings me back to the desktop, both my keyboard and mouse are non-responsive. It has remained that way ever since. The keyboard functions fine in the BIOS. But just prior to Windows loading, my keyboard lights go dark and I can no longer use it nor the mouse.


Things that I have tried since then:

-- reseating the mouse/keyboard USB connections in various orders
-- tried using a PS2 mouse/keyboard; no response
-- clearing CMOS
-- booting from Safe Mode

So, what does this mean? I'm confused as to why the keyboard works in the BIOS, but not in Windows. I don't know if installing the .INF file has anything to do with it or not. An interesting thing to note is that when I reseat the keyboard USB connection while in Windows, the lights on it flicker for a split second, and then they're dead cold again. I mean, a port can't be "dead" if it works in the BIOS, right?

 

[imported_nocturne]

That's very weird... you wouldn't happen to have an old serial mouse laying around you could try out?

I would think the problem would be related to the BIOS and windows fighting for control of the usb devices, but since the ps2 set didn't work I don't know what could be wrong.

I'd try using a powered usb hub (or better yet, a usb bracket). It could be a bad port, or it might just not be getting enough power.

 

[xboxist]

No, no serial mice laying around.

Yeah, it's just weird. Keyboard works fine in BIOS (UBS and PS2), but just... terminates once Windows begins to load. I don't know if I have an issue for RMA since the ports obviously aren't dead. Windows just suddenly doesn't want to use/see them since I've installed the motherboard .INF file.

I think I'll just try to reinstall Windows and see where that leaves me. That will leave the installed INF file alone, right? Where does that install to, BTW?

 

[Ominous]

There should be a lot more than a single .inf file to install for the mb.

 

[jackschmittusa]

The above post was mine. Somehow the forums logged me in as someone else!

 

[bluestrobe]

Is your video driver anywhere in this story? Sounds like a problem I had after installing my catalyst driver. I had to use an older driver to get XP like my k/m. Both went dead right when windows hit the log on screen.

 

[xboxist]

Originally posted by: Ominous
There should be a lot more than a single .inf file to install for the mb.

Yeah, I know. But I can't get that far. Mouse/keyboard crapped out after installing one thing (the INF file).