New RAM screws up Dell. BIOS Damaged?

Macro2

Diamond Member
May 20, 2000
4,874
0
0
This a neighbors computer. It's a Dell 4100, 1 ghz P-III. Windows ME/ had 128 mb pc 133 RAM. She decides to upgrade to more RAM (2 x 256) (board will take 512) so she can upgrade Windows XP. Never gets that far. She removes the 128 mb RAM and sticks in the 2-256 mb (of cas 2) crucial she bought from crucial for the dell 4100.
The computer won't boot or?. So she sticks the single stick of 128m back in and the this boots up and says somethings wrong with the video card.
Seems like it wants to install drivers. Cancel that and it boots to the desktop The desktop is now solid grey. Resolution is 640 x 480.

I get called in.
Never seen anything quite like this. I go to device manager and there is a big fat ! mark on the display adapter. No surprise there. Aso a big fat ! on the entry "PnP BIOS". And a big fat ! on the mouse entry. OK...problem is that there are NO entries for floppy disk drives, hard disks, CD-ROM drives, modems, Ports, Sound etc...
Only drive I can use is the A:\ and i need to back up some large files for her. Can access the cd-burner.

Looks like when shen stuck in the new RAM it somehow messed up the BIOS and it's not seeing all the drives.

Anyone ever run into this...? Any idea how to fix it? I did set the the BIOS defaults back to default but that didn't work.
would resetting the BIOs via jumper do anygood. I'm a little scared to touch this thing before Iget some files off it.

Mac
 

microAmp

Diamond Member
Jul 5, 2000
5,988
110
106
Yeah, try clearing the BIOS, for absolute 100% clearing, unplug the computer, take out the battery (if possible), and let it sit like that after you jumper it. Give it some time, 30 minutes or so.
 

Macro2

Diamond Member
May 20, 2000
4,874
0
0
Any idea why the the new ram screwed up the BIOS? it was the recommended crucial ram for the Dell model...