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New phone, Steam login problems

F

futurefields

Diamond Member
I got a new phone, same number.

How do I get steam mobile authentication on here?

Thought it would just be tied to my phone number but apparently its tied to the device? But my old device can no longer receive texts
 
futurefields said:
I got a new phone, same number.

How do I get steam mobile authentication on here?

Thought it would just be tied to my phone number but apparently its tied to the device? But my old device can no longer receive texts
Click to expand...

You download the app, same as before, and login to it...but first, do "You can do this from your Account Details page > Manage Steam Guard and select "Deauthorize all other devices" at the bottom of the page. This will deauthorize all computers or devices other than the one you're performing this action from."
 
Steam needs to figure out a better way to do this kind of stuff. My brother recently lost his prepaid phone so I just said screw it and got him onto my AT&T contact. So he got a new phone and a new number.

Well steam guard was tied to his old phone and if you change phone number the ONLY way steam support will reset your steam guard is by taking a picture of your photo ID, and the CD key for the FIRST game you bought on that steam account.

For him it happened to be the counterstrike 1 anthology from ~2005. Now in 2016, over a decade later, he's supposed to find the CD key and take a picture of it to prove he's the real owner of the account. With over $1,700 worth of games. And this is all because he switched phone.

He thankfully found the CD key in the closet, but if he didn't have that I'm not sure what he'd have done as valve support was adamant it MUST be the CD key, nothing else would suffice.
 
ive had a hijacked account recovered via Credit card used in the last couple purchases.

That is weird your saying they require the first game.
 
mnewsham said:
Steam needs to figure out a better way to do this kind of stuff. My brother recently lost his prepaid phone so I just said screw it and got him onto my AT&T contact. So he got a new phone and a new number.

Well steam guard was tied to his old phone and if you change phone number the ONLY way steam support will reset your steam guard is by taking a picture of your photo ID, and the CD key for the FIRST game you bought on that steam account.

For him it happened to be the counterstrike 1 anthology from ~2005. Now in 2016, over a decade later, he's supposed to find the CD key and take a picture of it to prove he's the real owner of the account. With over $1,700 worth of games. And this is all because he switched phone.

He thankfully found the CD key in the closet, but if he didn't have that I'm not sure what he'd have done as valve support was adamant it MUST be the CD key, nothing else would suffice.
Click to expand...

I keep a text file with all the CDKeys I've ever had for games/software. Every once and awhile I think about deleting it (as I really don't NEED them anymore), but apparently I should save it. 😛
 
aigomorla said:
ive had a hijacked account recovered via Credit card used in the last couple purchases.

That is weird your saying they require the first game.
Click to expand...

Nope, he had already offered credit card and photo ID, they refused. Could just have been that support person being a jerk about it, but looking at their support FAQs they do explicitly state requiring the CD key.
 
mnewsham said:
Steam needs to figure out a better way to do this kind of stuff. My brother recently lost his prepaid phone so I just said screw it and got him onto my AT&T contact. So he got a new phone and a new number.

Well steam guard was tied to his old phone and if you change phone number the ONLY way steam support will reset your steam guard is by taking a picture of your photo ID, and the CD key for the FIRST game you bought on that steam account.

For him it happened to be the counterstrike 1 anthology from ~2005. Now in 2016, over a decade later, he's supposed to find the CD key and take a picture of it to prove he's the real owner of the account. With over $1,700 worth of games. And this is all because he switched phone.

He thankfully found the CD key in the closet, but if he didn't have that I'm not sure what he'd have done as valve support was adamant it MUST be the CD key, nothing else would suffice.
Click to expand...

Or you save/print backup codes like they tell you to.
 
XavierMace said:
Or you save/print backup codes like they tell you to.
Click to expand...

From 11 years ago? be real, my brother has moved 4 or 5 times in that length of time. To actually expect someone to hold onto it for that long AND have that be the only means to verify an account worth several thousand dollars is asinine, no matter how you slice it.
 
mnewsham said:
From 11 years ago? be real, my brother has moved 4 or 5 times in that length of time. To actually expect someone to hold onto it for that long AND have that be the only means to verify an account worth several thousand dollars is asinine, no matter how you slice it.
Click to expand...

+1...

i dont even have any of my counter strike codes which i used to open my steam.

I mean its original CS... who still has those keys separate from the few.

But i do know i am protected by my CC company.
If Steam wont salvage my account, i can get my CC company to lay down hell on them as the purchasers agreement was violated and the product which i bought with protection has been compromised.
 
I'm a bit surprised anyone actually signed up Valve's two-factor shortly after it was introduced.

New Valve stuff blows. Let it get settled. This CD key thing is absolute garbage. Legal ID and cc info should be more than enough to verify a person's identity.
 
mnewsham said:
From 11 years ago? be real, my brother has moved 4 or 5 times in that length of time. To actually expect someone to hold onto it for that long AND have that be the only means to verify an account worth several thousand dollars is asinine, no matter how you slice it.
Click to expand...

A) Two Factor Auth hasn't been around 11 years.
B) Save it to a text file somewhere safe. Google Drive, your parents basement, whatever.
D) Or you could just not use their two factor auth.
 
XavierMace said:
A) Two Factor Auth hasn't been around 11 years.
B) Save it to a text file somewhere safe. Google Drive, your parents basement, whatever.
D) Or you could just not use their two factor auth.
Click to expand...

Two factor authorization is basically required if you're using the steam community market regularly.

And I don't think anyone was talking about two factor authorization being a thing 11 years ago, his account is 11 years old, he should be able to prove it's his account with his CC and photo ID, there should be no need to use a CD key from a game bought over a decade ago.


I understand you're a pedant, but plz stop
 
XavierMace said:
No, I think you're not understanding what backup codes means. I'm not talking about the CD key.

https://support.steampowered.com/kb_article.php?ref=8625-WRAH-9030
Click to expand...

Oh you mean backup codes, the thing they implemented just a few months ago and haven't really advertised at all, it's a single link 3/4 of the way down a support page.


Even searching online about this issue shows as recently as June 2015 there was no such thing as backup codes and if you lost your phone you were shit out of luck without contacting steam support like my brother had to do.
 
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