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New PC Problem - Videos Crash my PC (YouTube and WMP)

A

ahdaniels76

Member
OK, so I am moderately proficient with PCs and build a new one roughly every 3 years. I just put together a new i7 950 machine on an ASUS Rampage III Formula mobo. I'm using Windows 7 Pro 64 bit, with 12 GB of RAM and a GTX 470 video card. I'm also using a Corsair 850 PSU, so I don't think it's a power issue (and anyway, shouldn't games pull more juice than a simple .wmv, .avi, or .mpg?).

So far everything is great - I've had a few errors in my Event Viewer log (Cryptographic error more recently, and initially a DCOM 10016 error), but managed to fix them so nothing is showing up now. Games play well, PRIME95 works, I can OC it just fine, performance tests like PassMark run and yield good results, but VIDEOS WILL NOT PLAY.

I take that back - VLC software works and will play videos. But Windows Media Player and YouTube (or any web-based video) give me either a BSOD or a lock-up requiring a hard reboot. Sometimes a brief second of video and a moment more of audio, but always a very quick system failure.

I've tried using Driver Sweeper and clean reinstalling the newest nVidia drivers, unclicking both WMP and Windows Media Center, rebooting, reinstalling nVidia drivers, re-clicking both WMP/WMC, rebooting, etc. and nothing seems to work. Even a Windows re-install didn't help.

My BSOD shoots me a failure message and in the admin log in event viewer I get (what looks like what was on my screen) this, and of course the kernel-power failure bug next to it:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xfffffa800a4c14e0, 0xfffff88005736e64, 0x0000000000000000, 0x0000000000000002). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 113010-18813-01.
​
I've searched online and can't find a decent solution - but do see a lot of other frustrated people (going back over the last 5 years).

Oh, and if I disable my video drivers the problem goes away (but then I'm stuck with crappy resolution and super-slow graphics).

Any help would be greatly appreciated!

Thanks,
Andrew
 
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Wow - aswesome... that worked! At least with Youtube and the like.

Now, the moment of truth, will WMP play a video without crashing?
 
I spoke too soon. Although I'm now okay with Youtube and WMV files, it doesn't appear to help with MPG files in Windows Media Player... hmm... any thoughts?
 
I tried installing a bunch of codec files (even though it's Windows 7 and supposedly doesn't need them): K-Lite, Windows Essential, FFDShow, and one or two others.

None work. And why won't WMP just tell me it can't play a file instead of crashing my system?? This is very frustrating.
 
Interesting, sounds like anything tapping DXVA is throwing a fit...turning off anything that uses hardware acceleration for video would work around it for the time being.

This makes me wonder...maybe updating the DirectX Runtime would fix the problem. But I wouldn't be able to tell for sure without knowing what the dump report posted.
 
I think that Igemini is probably going in the right direction with that DX update suggestion.

Can't remember if it does but I remember last time I looked VLC didn't have hardware acceleration for video and WMP has(I think) for a while now and I am sure thats why you have the problems only with WMP now.

You aren't missing any drivers according to device manager?
 
I think you're on the right track with hardware acceleration, because it's only an option to disable for WMV in Windows Media Player (and that's the only video format that seems to work for me), and I don't think VLC uses it.

How would I post the dump report? Is that the memory.dmp file?

I have the most recent Direct X (installed and when I use your link it tells me I'm already currrent), so I don't think that's it.

@ postaled -- I appear to have all my drivers in Device Manager (at least it isn't giving me any warning signs and when I try to update the video driver it says I'm current)
 
** RESOLVED!! **

And I can't figure out how. Just an endless series of troubleshooting, uninstalling and reinstalling of drivers. The latest reinstall of nVidia drivers (the same DL I tried installing 3 times) did the trick, but no idea why it worked the last time and none of the times before.
 
D'oh! It's back... was so excited to have a stable, 100% working system I tried to push it a bit. Changed a couple OC settings, ran a benchmark test, and then I tried the mpg sample just to double check it's still working and the problem is back! Argh!

Well, I guess I'll just try another clean install of the video drivers and see if that does it. It is so weird that there isn't an obvious problem.
 
Problem is there regardless of overclocking (including GPU).

I'm wondering if there's an issue with the nVidia HD audio drivers and Realtek onboard sound drivers. I'm thinking tonight I'll try to uninstall all audio drivers, install the Realtek drivers for the mobo sound, and then do a clean install of nVidia drivers without the HD audio selected and see if that helps...
 
BUMP

Just reformatted the HDD, reinstalled Windows, installed the ASUS mobo drivers, then clean installed the latest nVidia drivers... and still I get a BSOD when I try to play an mpeg. Is there are way/place that I can post the dump file somewhere and ask someone to help me figure out the cause of the problem?
 
Thanks, although I just RMA'd the card. I realized I had an old nVidia card and tried using it and everything worked great. So I'm pretty sure the weird issue I was having was card/driver specific.
 
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