I have to concur, I despise the new site. I have also noticed prices rising and the discontinuation of free shipping is very disheartening.
I just checked my history and in the 4 years I have been ordering from NewEgg I have spent in excess of $25,000
I believe they used to be focused on, well, geeks like us and now feel they need to get the mainstream customer. I big mistake in my eyes.
I know just a few days back I ordered some product. Due to my mistake the order did not go through. 9 hours later I ordered again. The order number had incremented over 10,000 so I have to assume they received over 10,000 orders in that 9 hour period. I believe it is that success that has them losing sight of their core customers.
That said, I have never had a bad experience with them in 4 years. They send what I order and, almost without fail, it ships the same day or worst case, the next.
The only times I did have damaged product, they were very helpful in immediately correcting the problem.
I need to order a load of products soon, and I must say I will check ZipZoomFly (Formally Googlegear) for an overall price.
What other online discount retailers have you guys repeatably used with success? I used to frequent Buy.Com but they are sucking lately.