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New laptop with GeForce 1060 - Adobe CC apps crashing

afrank

Junior Member
Oct 16, 2016
2
0
1
Hi.
Hi. I just recently received my new Sager NP8152-S laptop.
It was custom built with an NVIDIA GeForce GTX 1060 display card.

The laptop arrived with Windows 10 Home installed, with drivers installed, no bloatware.

I have an Adobe Creative Cloud subscription and yesterday I installed Adobe Creative Cloud, but apps are crashing immediately.
Photoshop crashes when I open a file (even a new file). Premiere Pro crashes upon launching the app, etc.

Looking at my Windows Event Viewer (following a Photoshop crash) I see this:

====================

Faulting application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d
Faulting module name: igdrcl64.dll, version: 21.20.16.4494, time stamp: 0x57963ec5
Exception code: 0xc0000005
Fault offset: 0x0000000000634bd0
Faulting process id: 0x6b4
Faulting application start time: 0x01d22723dca93316
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\igdrcl64.dll

====================

It seems that "igdrcl64.dll" has to do with the Intel HD Graphics card.
The same dll is mentioned with other Adobe apps crashing.

I'm not sure what that means.
I don't see an Intel HD Graphics card appearing in Windows Device Manager. I only see the NVIDIA GeForce card.

I opened Photoshop preferences and it is already set to use the NVIDIA Geforce card.

Somehow this has to do with either the (disabled?) integrated card, but I really don't understand what the issue could be.

Specs:
15.6” FHD 16:9 IPS LED-Backlit w/ G-SYNC Technology (1920x1080)
Windows® 10 Home 64-Bit
6th Generation Intel® Skylake™ i7-6700HQ (2.6GHz - 3.5GHz, 6MB Intel® Smart Cache)
NVIDIA® GeForce® GTX 1060 (6GB) GDDR5 (Pascal)
32GB (2x16GB) DDR4 2400MHz Dual Channel Memory
M.2 Slot 1: 500GB Samsung 850 EVO M.2 SSD
2.5" Bay 1: 500GB Samsung 850 EVO Series SSD
Intel® Dual Band AC 8260 802.11 A/AC/B/G/N 2.4/5.0GHz + Bluetooth™ 4.0 [M.2 Chip]

Please help. And please let me know if there is any additional information I should post here that might help diagnose the problem. Thanks!
 

afrank

Junior Member
Oct 16, 2016
2
0
1
Hi. Problem solved.
Solution:
  • Enter bios > Advanced > changing the "MSHybrid or DEDICATED" switch from DEDICATED to MSHybrid.
  • Save and exit bios
  • Go to NVIDIA control panel and under the Programs tab make sure that Photoshop, Premiere Pro, etc are set to use the dedicated NVIDIA card
Now all is good.
 

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