New home build help

[paul7475]

Built a new gaming pc. My first build. One of the last things that I tried do was get my Canon MX700 printer going. The printer works but I can't get the scanner to run. Canon tech support is no help. They think that it is a firewall thing or an anti virus thing or a Windows thing or some software incompatibility thing. When I hit the scan button the progress wheel just spins but nothing happens. Before trying to install my printer I installed Prime 95 to do a stress test. I never figured out how to use it. Seemed to always be running. I uninstalled it. I also downloaded a cpu temp program. Don't remember which one. I uninstalled it too. Never saw my cpu temp go over 36. Doubted the program's accuracy. Also installed MSI Afterburner. Uninstalled it. There was another MSI utility that I installed then uninstalled. Plus McAfee Security suite. Still have that one. I am thinking of formatting the ssd and starting over. I would download all of the Canon stuff from the Canon site with antivirus disabled to a thumb drive ahead of time? Don't know if having the anti virus disabled matters. Canon seemed to think so. After installing windows (I have win 7 64 bit), updating drivers and Windows. Then trying to install the printer ahead of McAfee. The computer seems to be working fine. I have been playing Metro 2033 on very high settings no problem. I guess that could have been the stress test. I also have a 1 tb mech hd. Would I have to go through the initializing process again. If so that would mean formatting the mech hd as well? Not sure what do do from here.




Moved from PC Gaming

Anandtech Administrator
KeithTalent

 

[ignatzatsonic]

If you do a clean install to the SSD, be sure to disconnect whatever other hard drives you have first.

Windows does a pretty good job of providing drivers directly from the install disk or from updates that you should do immediately after installation.

But I'd probably download the NIC (Ethernet) driver for the motherboard before I began because Internet connectivity is about the first thing you'd want after a fresh install.

I probably wouldn't download other drivers until after the install was up and running. See if you have all functionality at that time and if you don't, consider downloading different drivers. No harm done in downloading them first if you prefer, but I'd use the drivers from the Windows installer unless they proved to be problematic.


McAfee is often more trouble than it's worth. Are you wedded to it?

What's on the mechanical hard drive now? Windows? Data only? Any applications?

 

[Charlie98]

Scanners, for some reason, can be very wonky... I don't know why. There is a whole slew of drivers and utilities for your printer and W7 64-bit. Downloading them shouldn't be a problem, even with AV software, nor should installing them. The issue is getting the computer to 'see' the scanner.

I have a MF6550 Canon multi-function, but I have a Canon MF-Series toolbox that controls the scanner input. One of those Canon utilities listed probably is the 'toolbox' for your series printer; you may have to download, install, and open them up to see if you can find one that works for you.

 

[piasabird]

Scanner drivers are very dependent on specific operating systems. Good Luck. If you change the OS there are no guarantees. I am a scanning specialist. Their website says it is suppose to be compatible with WIN7 but compatible means many things to many people.

 

[DSF]

I have a Canon MX920 or something like that. Honestly, I don't bother with all the Canon software downloads other than the obvious printer driver.

When you say you "pressed the scan button" do you mean on the printer itself, or in software on the computer. Have you used the scan utility that's built into Windows? I've found that works best.

Just type "scan" into the start menu and something along the lines of "Windows Fax and Scan" or "Scan a Document" should pop up as a choice. Click on that and give it a shot if you haven't already.

 

[Cozarkian]

Have you used the scan utility that's built into Windows? I've found that works best.

Just type "scan" into the start menu and something along the lines of "Windows Fax and Scan" or "Scan a Document" should pop up as a choice. Click on that and give it a shot if you haven't already.

Definitely try this before you do a reinstall. The scanner on my HP all-in-one doesn't work if push the scan button on the printer and tell it to send to computer, but it works great if I open the scanning software on the computer and tell it to scan from there.