New graphic card no "recognized"?

AoS810

Member
Aug 19, 2008
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Hey guys,

I recently purchased a HIS 6850 (http://www.newegg.com/Product/Produc...82E16814161363), and everything has been pretty much flawless except for a few issues. I came from a Sapphire 3850 that I'd been using for about 3 years, so the performance jump is definitely there. The problem that I've run into, is that there seems to be.. conflicting evidence of my current hardware update. Windows still thinks that I have a 3850 installed, so does CCleaner, and AIDA64 (the new Everest). I'm running the 11.1 drivers, and that does correctly identify my graphic card, which it better ahah. The odd thing with AIDA64, is that it lists 3 video adapters which say I have a 3850, and the 3D accelerator says I have the 6850. I'll attach a screenshot so this makes sense.

graphiccard-1.png


Sorry for the small screenshot.. dont know why photobucket made it so small -_-.

Normally I wouldn't be bugged by this as its not really an issue, but my HAWX2 won't let me enable tessellation, which is a DX11 feature. So what I was thinking is could the problem be because my computer still thinks I only have a DX10 card (3850)?

I'm pretty sure I did everything correctly in my transition to the 6850. First, I went to Control Panel -> Uninstall -> Everything ATI. Then I restarted into safemode, ran driver sweeper and removed everything ATI. Then I swapped out my 3850 for the 6850. Booted up, installed drivers from AMD's site (11.1). And then I ran Furmark for a bit to see if everything was ok, which it was, the FPS was a lot higher than with my 3850, and that weird stuttering issue was completely gone, and thats when I noticed that Furmark was reporting that I had a 3850.

I'm pretty lost on how to solve this.. because I'd like to be able to use DX11 features, but if my comp won't let me because it still thinks its on DX10 than.. thats quite unfortunate heh.

I'd greatly appreciate any assistance/suggestions on helping me fix this problem. Thank you very much for your time and checking out my thread!

-James

*EDIT* I bought a 6850 after posting in this thread: http://forums.anandtech.com/showthread.php?t=2141424
*EDIT* I meant to say "not" instead of "no" in the thread title, my bad!
 
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cusideabelincoln

Diamond Member
Aug 3, 2008
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What does your Device Manager say?

Right now my suggestion is to uninstall the drivers, restart the computer, check if the ID is still off, and reinstall the drivers, and restart.
 

AoS810

Member
Aug 19, 2008
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My device manager says the correct "AMD Radeon 6800 Series" under Display Adapters, and thanks for the suggestion! I'll give that a shot tomorrow, anyone have other suggestions?
 

AoS810

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Aug 19, 2008
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Hmph, that didn't work cusideabelincoln. When I uninstalled the drivers and did a restart, I checked all those applications I had open again, and they said "Standard VGA" something can't remember, I thought everything was fixed cause the next time it "redected" it should be the 6800.. but when I restarted again, and installed, it's still showing that I have a 3850, it does still say I have a 6800 in Device Manager though. I did the whole reinstallation process again just to be safe, with driver sweeper, and the issue still hasn't gone away.

Anymore suggestions? Thanks a lot!

-James
 

cusideabelincoln

Diamond Member
Aug 3, 2008
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What does it say when you go to Device Manager, right click on your display adapter, go to properties, go to the Details tab, and finally under "hardware IDs".

Also what about DXDIAG under the Display tab? Does it say 3800 or 6800? Also verify what DX version is currently installed. 11 should be installed.

Seems like some registry values just aren't getting changed for some odd reason.
 

AoS810

Member
Aug 19, 2008
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thanks for helpin me out cusideabelincoln!

I have 4 entries in "Hardware Ids":

PCI\VEN_1002&DEV_6739&SUBSYS_200F1787&REV_00
PCI\VEN_1002&DEV_6739&SUBSYS_200F1787
PCI\VEN_1002&DEV_6739&CC_030000
PCI\VEN_1002&DEV_6739&CC_0300

Hmph, under DXDIAG's.. it does state that I have DirectX 11 installed. I went ahead and downloaded the newest directx setup and it did confirm that I have the newest version installed. Under the "Display" tab.. it DOES STATE that I have a 3800.. uh oh.

graphiccard-2.png


anymore suggestions? -_- gaaaah
 

cusideabelincoln

Diamond Member
Aug 3, 2008
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Hmm that is really weird DXDIAG. The name clearly has the 3800 series, but the chip type ID is the one for the 6800. Seems like DX is going off the name and forcing itself to run in DX 10.1 instead of 11. Not sure what the fix is, though.
 

AoS810

Member
Aug 19, 2008
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I just downloaded the Unigine Heaven benchmark because I remembered see'ing a video of it allowing you to toggle tesselation on/off freely. I ran it in DX11, with tesselation on "Normal".. however when I run the program, it won't let me toggle tesselation on and off, it will let me toggle wireframe though. So.. this problem's definately prohibiting me from using DX11 features.. @_@

Here are the benchmark results:

http://www.megaupload.com/?d=NI774K2U

Any other suggestions on how to fix this are greatly appreciated. I'd rather not do a complete reinstall if there are other solutions out there. Thanks again.
 

cusideabelincoln

Diamond Member
Aug 3, 2008
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Run a checkdisk. Try reinstalling drivers without your processor overclocked. Run a memory test. These are the safe suggestions you can try.
 

AoS810

Member
Aug 19, 2008
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Just an update, nothing I tried could fix this problem so I ended up reinstalling, everything is all good now!

-James
 

betasub

Platinum Member
Mar 22, 2006
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^ Thanks for the update - glad you got a successful outcome. Does "reinstalling" mean physically re-inserting the card (hardware), or a completely fresh OS (software)?
 

AoS810

Member
Aug 19, 2008
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Oooh, sorry for the confusion. I meant a fresh-install of Windows 7 64-bit. I kept the 6850 in the comp throughout the entire trouble-shooting process, never swapped in the old 3850.
 

MTDEW

Diamond Member
Oct 31, 1999
4,284
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Oooh, sorry for the confusion. I meant a fresh-install of Windows 7 64-bit. I kept the 6850 in the comp throughout the entire trouble-shooting process, never swapped in the old 3850.
Yeah, and you should not have to do that.

Its because of the video drivers not un-installing correctly and completely.

I keep an Acronis image of a clean install of windows and all my stuff except video drivers for this very reason.

IMO its just plain horrible that we have to use programs like driver sweeper and even that doesnt always work just because AMD/Nvidia cannot make a proper uninstall program to ensure a "clean" driver install when installing a new card or even just updating to the latest drivers.