New GPU - System cannot boot

[sgtskywalker]

EDIT: Sorry for double thread, didn't notice after a night and day posting on countless forums looking for answers.. Kind of lost track

My specs:

Computer Unit - HP Pavillon HPE H8-1022
Motherboard - Pegatron IPISB-CH2
CPU - Intel Core i7-2600CPU @3.4 ghz
OS - Windows 7 64-bit
GPU - EVGA Geforce GTX 760
PSU - OCZ Fatal1ty 750W
Memory - 10G RAM

So recently I bought this new GTX 760 from EVGA and a new PSU (OCZ fatal1ty 750W) to meet the requirements (my old PSU was a 460 Watt. It wouldn't be able to run the card). I've had this computer since 2011 and never had a single problem with it. Upon installing the new hardware, when starting the machine, the HP start menu screen appears, followed by a beeping sound every 10-15 seconds and no response from the keyboard.

Obviously the problem must have been with the new hardware, but no. Restoring the old ATI Radeon HD 6770 (the one that came with my computer unit when I bought it) while keeping the new PSU, my system boots and works just fine. All games and everything else works with no hassle.

To test out the GTX 760, I installed it on another computer we have and it booted up and worked perfectly. So there hardly seems to be any issue with it either..!

I tried updating my BIOS, I tried the whole bunch of different connectors that came with my modular PSU to see if that might do the trick, with and without the extensions included with the graphics card. The GPU is a 6pin + 8pin one, and both were always connected. After around 8-9 tries, where I checked each time to see if the connectors and the card were connected and fitted like they should, I ran out of options.

Does the problem lie with the motherboard itself (an IPISB-CH2 by Pegatron), who might not be compatible with the GTX 760 or with Nvidia at all, or is it something between my PSU (its connectors malybe) and my Graphics card? I've found a lot of people with the same motherboard who're running GTX cards in the 500/600/700 series, so that might not be it. Maybe something with my unit in particular, or the card itself?

EVGA support suggested updating the firmware using the other computer on which the new GPU worked, only I'm not familiar with how to do that.. Is it like simply upgrading the driver, or something more complex? How do I it?

Here's what he said :

Also since you do have other computers at your disposal you could try updating the firmware on this video card. You will need to rename the file to 2673_5C.zip in order to access the zip contents. Once the video card has been updated try testing on the HP computer.

Instructions on how to flash the firmware:
Extract the files to a location on disk.
Make sure no programs are running in the background, and double click update.exe.
Press "Y", then ENTER to begin the update.
DO NOT TURN OFF POWER OR RESET DURING THE UPDATE PROCESS!
After update, restart PC.

Thank you all!

 

[Bubbaleone]

What the EVGA tech was telling you is (with the GTX 670 installed on the other computer) to download their firmware file to your other computer, save it, then rename it '2673_5C.zip'. You then extract (unzip) the contents to a new folder that you'll create. When you double-click 'update.exe" it will open a command prompt windows wherein you will type Y, and then press the Enter key to begin the GTX 670 firmware update. When the update's complete; shut down that computer, then reinstall the GTX 670 in the Pavilion and test to see if it's recognized.

 

[sgtskywalker]

I've done that, only I ran into a problem running the update.exe (yes, it was under admin). It opens a window for 1.5 seconds warning me not to shut down the computer and saying it's "searching for display adapters to update" only to shut itself down, without any prompt or nothing. It doesn't ask to press Y or Enter, nor does it says to Restart. I've waited several minutes to see if it was doing anything but no. Nothing in the task manager either.

 

[Bubbaleone]

Since it's a DOS program, try running it in safe mode. The normal Windows environment may have just to many background processes running for the firmware update utility to run.

 

[Ketchup]

Not sure why you needed two threads in the same subforum for the same thing.

 

[sgtskywalker]

I actually had forgotten that I had started one already in this one, sorry hehe..! I've been in the past night and this whole day in a lot of forums, at some point I lost track..

 

[sgtskywalker]

I ran in Safe mode. The program says there's an error when searching for display adapters. It can't initialize and shuts itself down.

 

[denis280]

Reading both thread. i think you should try with another PSU.

 

[Ketchup]

Is it too late to return the card and get something different? For example, if you had a Gigabyte card, it actually makes it very easy to both find the latest BIOS for your card, and a utility that isn't so picky. Plus there are step-by-step instructions right there on the website. I went to the EVGA site and didn't see anything.

 

[sgtskywalker]

I did try with another PSU, a 700W, same result.

At this point I'll avoid another risk of further incompatibility and just get a new motherboard and computer case for it to fit hehe. The ASRock Z77 Extreme3 seemed pretty nice and affordable. You're welcome with your suggestions!

 

[Ketchup]

I did try with another PSU, a 700W, same result.

At this point I'll avoid another risk of further incompatibility and just get a new motherboard and computer case for it to fit hehe. The ASRock Z77 Extreme3 seemed pretty nice and affordable. You're welcome with your suggestions!

That will work, be easier to set up, and be easier to upgrade down the road. If time is money, I think the benefits outweigh the costs here.

 

[Torn Mind]

750 watts is unnecessary when the GPU is not going to go over 170W at the PSU output.

You might have needed to install the drivers for the Nvidia card first and uninstall CCC.