New Egg and Motherboard RMA

[Space Cowboy]

Does anybody know how to get New Egg to send a replacement motherboard before you send in the defective one?

The motherboard in question still works just has a few issues and they allready agreed to replace it but I don't really want to be without a computer for two to three weeks.

Thanks
Cowboy

 

[Snowice]

hot deal?

 

[nguyendot1]

Not hot. Wrong forum.

 

[Space Cowboy]

Sorry .. I'm not sure where else to post this. I thought maybe some of you shoppers might know?

Thanks
Cowboy

P.S. It's past the 30 day exchange and the email I get from them say's they can't help me even if I let them charge my credit card?

 

[dabuddha]

Perhaps you should ask newegg instead of posting in the wrong forum?

 

[CyberTron]

i've done advanced replacement everywhere its possible and when RMA'ing something with newegg I tried to as well, but they dont offer it unfortunitly. Not everyone does, like for instance, abit does but its a really weird way, you have to pay them $150 up front, then they mail you a check back after they get their stuff. most places just take a credit card. If you find out newegg does to advanced replacement, be sure and report back, it would be nice to have that option, I hate waiting

 

[Space Cowboy]

Thanks CyberTron !!

Yeah the email way is getting me no where with them and I just though somebody might know of a way around this?

I'm going to call tommorrow and try again but it looks like I'm going to have to just wait

Is there a way to move this post for the rest of you and where should it go?

Thanks
Cowboy

 

[Space Cowboy]

Just got this in my email

have upgraded the return shipping method on your RMA to FedEx Overnight for you. I also have resent the RMA email out to you, that will reflect this change.

Still will take a week or so?

Thanks
Cowboy

 

[leigh6]

In a sense this has become hot. Another plus for one of the best online retailers out there. Kudos to Newegg.

 

[Space Cowboy]

I just got another email from NewEgg and it say's something about repairing the motherboard? How the heck do they repair a blown header? I used a meter to check it and there was no voltage at all. It will be a week this monday and from what I was told I thought I'd have it back by now I paid extra ($27.75) to get it to them as fast as i could but it looks like I just wasted my money. If it weren't for bad luck I'd have no luck at all ....


Cowboy

 

[Buz2b]

Originally posted by: Space Cowboy
I just got another email from NewEgg and it say's something about repairing the motherboard? How the heck do they repair a blown header? I used a meter to check it and there was no voltage at all. It will be a week this monday and from what I was told I thought I'd have it back by now I paid extra ($27.75) to get it to them as fast as i could but it looks like I just wasted my money. If it weren't for bad luck I'd have no luck at all ....


Cowboy

This is when it comes in handy having a wife with a computer you built for her. At least then you could kick her off of it for the week or so until your replacement MB came. J/K :laugh:

 

[S Random]

newegg does give you the option to cross-ship all products cept for referb and cpu i believe, but they charge you for the cross shiped item until they get your rma'ed item. its a rather nice option but id put it at warm at most since it isnt so importaint. id put newegg in gerneral as a hot deal because their rma staff is top notch

 

[Space Cowboy]

Originally posted by: S Random
newegg does give you the option to cross-ship all products cept for referb and cpu i believe, but they charge you for the cross shiped item until they get your rma'ed item. its a rather nice option but id put it at warm at most since it isnt so importaint. id put newegg in gerneral as a hot deal because their rma staff is top notch

I was told by NEWEGG support that under no circumstances would they cross ship to me. I begged and pleaded but the best they would do is upgrade the RMA to overnight. Since it's allready been a week .. the overnight I was promised doesn't mean much.

If they have such great support then why do I have to have all these problems?

Is there anyone to contact to try and get this resolved?

Thanks

 

[SunnyD]

WTF is with all the dumbarse posts in HD these days?

 

[Adam8281]

Judging from your adeptness at posting in the correct forums, I'd guess you're having trouble with Newegg because you're probably sending your RMA e-mails to their advertising department or something.

 

[wallsfd949]

Originally posted by: Space Cowboy

Is there a way to move this post for the rest of you and where should it go?

You could quit bumping it and it would eventually die.

 

[S Random]

when i had to rma my mobo, i emailed about crossshipping they said i could if i wanted, i decided against it and i got my new mobo 2 days after it got to me, end of story, im sure their is the odd case that new egg is a little slow but 99% of the time they serve better then advertised. hell newegg exchanged my friends cpu after he fried it, just quit whining

 

[Space Cowboy]

Yeah .. ok .. I'll stop and post in the correct forum.

I guess I'll ask again: What forum does this thread belong in. Please just tell me !!!

Thank-You
Cowboy

 

[Moffat Cafe]

 

[hytek369]

nice post