The wiki has a section on it.
After missile visibility tests were conducted in April 2000, at Eglin Air Force Base, Fort Walton Beach, Florida,[112] the NTSB determined that if witnesses had observed a missile attack they would have seen:
(1) a light from the burning missile motor ascending very rapidly and steeply for about 8 seconds;
(2) the light disappearing for up to 7 seconds;
(3) upon the missile striking the aircraft and igniting the CWT another light, moving considerably more slowly and more laterally than the first, for about 30 seconds;
(4) this light descending while simultaneously developing into a fireball falling toward the ocean.[111]
This is pretty much what the witnesses in the film said.
Let me recap...they did a "missile visibility test" wanting to show that what the witnesses saw couldn't have been any sort of missile. However, according to the film, many (all?) witnesses who participated in the test could easily see and recognize those test missiles.
There are SEVERAL witnesses shown in the film which describe exactly any of the above poinst, so either the film is lying or the quote "none of the witnesses described such a scenario" is a blatant lie.
1) Several witnesses described "lights" ascending from the ground, some say possibly from ships. Some repeatedly pointed out in the film that the lights WERE ascending
from ground-level and then towards the plane, and not as the FBI "suggested" that they saw the plane (or streaks of burning fuel) and mistook it for a missile.
Among the people who saw the missiles were also PILOTS and ex military, one in a small plane describing the "light" ascending...people who KNOW how a small missile would look like. Again, repeatedly witnesses said to have seen lights ascending and also with movements and in approach towards the plane which are in no way consistent with the idea they have mistaken the plane in any stage of the incident as a missile.
2) SEVERAL witnesses described in the film the light(s) not steadily ascending but disappearing, temporarily.
3) Several described multiple lights.
4) Lights descending and developing into a fireball <-- check here too
And..this is my personal thing I want to point out that many people describe the lights at some point moving "erratically" and then quickly accelerating once they seemed to have honed in on the plane.
I don't have military experience but I *think* this is how a small stinger type of missile would behave.
EDIT: I want to point out that I know very well about the reliability (or lack thereof) of witness accounts, in particular when it concerns out-of-the ordinary incidents, like such an incident. I can safely assume that only a very tiny fraction of people is competent to actually make a qualified assumption about what they actually saw (how many people are familiar with how a missile or RPG looks?)..since the general populace is HUGELY technically unsavvy, has no experience as an observer. Can the average Joe see "something" and mistake it for a missile? YES, ABSOLUTELY.
But it's not about one or two singled out witnesses who "saw something" but seeing the entire case as a whole, multiple witnesses plus findings which back that theory plus findings which back the speculation that some witnesses were actually silenced/threatened.