New Computer build, keep getting blue screen and cant install updates/extract zip files

[tlucca1]

Hi all,

I'm looking for help with a recent computer build. I have put together a few computers in the past, so I decided to build one with my son. We purchased the parts from our local Microcenter, and I am having trouble once I install windows 11 home that I purchased directly from Microsoft. The parts I used are: ASUS Tuf Gaming motherboard z590 with Wifi, i7 11700k cpu, 16 gb ddr 4 memory and a Samsung 970 pro 1 tb drive m.2. I have a GeForce 1660 graphics card installed. I also have a 750W Segotep Gold power supply. I am able to install windows on the hard drive, the most recent cumulative update isn't installing (it tells me it failed and to retry with error code 0xca020007). I also can't install any of the motherboard drivers (when I install the chipset drivers, nothing happens. I don't get any error code or anything, it just goes back to the desktop. I tried removing each 8 gb memory card but that didn't solve it, I also installed windows to a separate SATA hard drive but that didnt solve anything. I have reinstalled windows 11 3 times to no avail, the same problems keep happening. I've gotten a few blue screens with error code Critical Process Died. I purchased the exact same motherboard, figuring it was the problem, and I am getting the same error messages. I tried tech support from Microsoft since I purchased windows 11 home and they just told me i need to contact the hardware manufacturer. Not sure why some software installs and others dont. Also, when I unzip a file, it always errors out.

I haven't a clue where the problem lies. The only thing I haven't replaced is the CPU. Could that be the problem? Or could it be something as simple as a bad cable? I am at a loss and my poor son is frustrated that the computer is so error prone. I know Microcenter has a tech service that can help with the problem, and it is pretty cheap at $39.99 but before I take it there I figured I would ask for some guidance here.

I would really appreciate any help you can offer. The computer runs pretty well otherwise, and I was able to install the latest GPU drivers.

 

[sdifox]

What cooler did you install on that 11700K? I don't think it comes with one.

Generally you build system, run a bunch of test software first before installing windows. That way you limit the possible error source.

Also download the win 11 install from here. It would include most of the updates already.

https://www.microsoft.com/en-ca/software-download/windows11
Download the iso and create a boot usb stick to install.

You can also try installing win 10 first to see if the issue goes away.

 

[bba-tcg]

Run memtest86+ : https://memtest.org/

 

[VirtualLarry]

I would say, RAM test, might be RAM, processor (or the dreaded Bent Pins), since you've apparently replaced the mobo. Offhand, I wouldn't suspect a brand-new PSU, but it could also be a cause. Though, doubtful at stock speeds.

Can you beg/borrow a different kit of RAM? 3200 or slower?

You're not trying to run faster than 3200 speed DDR4 with XMP are you? That can be fraught with issues on Intel platform, unless you really know what you're doing, and can tune the RAM manually.

 

[tlucca1]

Thank you so much everyone for the responses. I am going to try all of the above, I am concerned that I have 3600 speed ddr4 ram, I have to check when I get home. I will keep you updated. Really appreciate the responses!!!!

 

[tlucca1]

Ok everyone, with your help I think I found the problem, clearly there is an issue with the memory after running memtest. I attached a screenshot. Does this mean the memory is kaputz? Or is it with the clock settings that I can fix?

Thank you again for your input!!!

 

[VirtualLarry]

could be:
Memory is defective
or
CPU IMC can't handle XMP speeds

Try setting DRAM freq. manually to 1333Mhz, or DDR4-2666, and re-test.

 

[bba-tcg]

If you're running the memory at XMP speed (3600), you might try lowering the speed in 100 MHz increments until it passes memtest. If you're just running at JDEC speed (usually 2133), replace the memory because it's bad.

 

[igor_kavinski]

I was gonna say memory too, when I read that ZIP extraction was ending up in errors. Those archives have a CRC code stored in them for data integrity checking and if that fails, usually it means RAM issues. If this RAM kit turns out to be defective, try getting a Kingston RAM kit. Those are usually rock solid.

 

[tlucca1]

Wow, thanks everyone for the suggestions! The problem seems to be that XMP was disabled in the motherboard. As soon as I turned it on, I ran Memtest overnight and everything passed, not a single error! I am re installing windows 11 as we speak! I really appreciate the help, I spent countless nights replacing different parts on my computer. I cant believe it was just a simple setting change in the bios! Really appreciate your help!!!!

 

[bba-tcg]

Glad it worked out. I've never seen the scenario where overclocking the memory (which is what XMP does) result in no errors if the memory had errors at non-overclocked mode. Maybe the higher voltage helped.

 

[VirtualLarry]

Yeah, that can happen (obviously, in this case it did), but it's kind of rare.

DDR4 (well, generally-speaking, any DDR-family) memory, if you don't use XMP, is supposed to default to JEDEC-spec memory clocking / timing, and JEDEC base voltages.

DDR4 that is "binned" for overclocking, and responds well to voltage, in some rare cases may fail to operate correctly at base lower JEDEC voltage, rather than the overclocked and over-volted XMP setting.