New canon i320 printer question

[Tangerine]

I'm sure it's something really silly I'm doing, but I installed the printer, everything seems fine, but the paper won't feed.

I took off all the packing foam and tape, loaded the paper according to the directions, went to align the print cartridges, and the thing makes a bunch of noise, like it's working, but no paper feeds in.

I tried cleaning the roller which was the only help I got from canon's troubleshooting index, and that didn't work either.

Anyone have an ideas please?

Thanks 🙂

 

[Peter]

Stupid question: You put the paper into the rear end where it belongs, not HP style up front?

Else chances are you forgot to remove some transport lock thingy. Inspect.

 

[Tangerine]

Yes! No question is too stupid, believe me 😀

It must be a silly thing like that, but I did load the paper in the back, slid the paper holder snugly against the paper, and I don't see any more packing foam or tape in there at all. No luck yet.

Thanks for the reply though 🙂

 

[Growltiger]

I thought I removed all of the packing material too. I had the same symptoms as you - the cartridges would move around, the thing wouldn't load the paper until I took a closer look. Although you said you removed everything, make sure you get the small piece located right below the print cartridges. Once I removed that, there was no problem loading the paper. I hope this is the solution for ya...

 

[Tangerine]

Thanks for the reply Growltiger. I did see that piece of packing foam you described, and I did remove it before trying the printer.

I guess I will have to call canon and have them help me figure this out.

 

[billyjak]

Take another look inside. Canon seems to go crazy on the tape. Make sure the print cartridge is seated fully also.

 

[Growltiger]

Tangerine - post a follow up with what Canon's solution is once you find out...