- May 4, 2000
I guess it depends if they've opened up other locations to handle things like that / RMA service.I'm gunna assume you paid, which is why you worded your post like this. absolutely not true. I waited 1.5 weeks. And with that planned, i had all the rest of my parts at the end of 1.5 weeks for the build.
But i bet you didn't get yours for free and paid someone money for it.
I've only had one of their fans fail in the whole time I've used their products (I think it was about 4 years into the 6 year warranty). Their customer service was very prompt in their responses, the replacement fan had to be mailed from Austria since they handled RMAs and it took a while to arrive in the States.