new asa acting weied....

[Pantlegz]

so we just got our asa 5510 and it's... weird. Some characters aren't showing up correctly some of the time

asa(config)#
asa# show rõn
: Saved
:
ASA Version 7.0(8)
!
hoótname asa

names
dns-guard
!
interfáce Ethernåt0/0
shõtdown
nï nameif
no securiôy-level
no ip address
!
interface Ethernet0/1
shutdown
no námeif
no security-ìevel
no ip addresó
!
inteòface Etheònet0/2
shutdown
no nameif
no security-level
no ip address
!
interface Managåment0/0
nameif maîagement
security-ìevel 100
ip addreós 192.168.1.1 255.255.255.0
management-only
!
interface GigabiôEthernet1/0
shutdïwn
no námeif
no security-ìevel
no ip address
!
interface GigabitEthernet1/1
shutdown
îo nameif
no securéty-level
no ip adäress
!
énterface ÇigabitEthernet1/2
shutdown
no nameif
no secõrity-leveì
no ip áddress
!
interfacå GigabitEôhernet1/3
shutdown
no nameif
no security-level
no ip addresó
!
ftp íode passiöe
pager ìines 24
ìogging asäm informaôional
mtõ management 1500
no asdm history enable
arp timeout 14400
timeouô xlate 3:00:00
timåout conn 1:00:00 haìf-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00
témeout mgcð-pat 0:05:00 sip 0:30:00 sip_media 0:02:00
timeout uauth 0:05:00 aâsolute
hôtp server enable
hôtp 192.168.1.0 255.255.255.0 íanagement
no snmp-server location
no snmp-server contact

there's part of a running config I just pulled off it. Anyone seen anything like that? Anything I can do other than just call cisco?

 

[spidey07]

Turn off hardware flow control on the com port. Should be 9600 8N1.

 

[Pantlegz]

yep, that's what I've got. It works fine on all my other equipment.

 

[drebo]

nm

 

[jlazzaro]

have you tried a different pc/cable/terminal program?

seems like an emulation prob, not an asa issue

 

[Emulex]

looks more like 7E1/7O1 than 98N

obviously this is a non-gray market model? you have legit smartnet on it? do you live in the orient?

 

[Pantlegz]

looks more like 7E1/7O1 than 98N

obviously this is a non-gray market model? you have legit smartnet on it? do you live in the orient?

This is what I was thinking originally, no Grey market at all, bought by the government(US) through one of our suppliers. I talked with Cisco and after over an hour or trying this and that we determined that the console port on the ASA is bad.

 

[spidey07]

That or the console settings aren't default in ROMMON.

 

[Pantlegz]

Why would they be different out of the box? Either way, How would one go about changing those settings? Obviously boot to rommon but where would I go from there?

 

[spidey07]

You can change console port settings in there. It's been forever since I've neede to do so.

Agree to just make them replace it. That's what support is for. Use it.

 

[Pantlegz]

You can change console port settings in there. It's been forever since I've neede to do so.

Agree to just make them replace it. That's what support is for. Use it.

Got our replacement, same issue. The serial connection works fine to every other device, I've tried several old cisco switches we have laying around and it works 100% of the time. What are the chances of getting 2 firewalls with bad console ports?

 

[Nothinman]

Did TAC have any other thoughts when you called or did you just ask for a replacement without explaining the issue?

 

[Pantlegz]

Did TAC have any other thoughts when you called or did you just ask for a replacement without explaining the issue?

The first time I was on the phone for 3 hours we tried tons of stuff. This time they weren't so helpful. They're going to get back with me if they can find any information that may help. If not I guess I'll just get another replacement. Every time I call it seems like I'm getting some guy fresh out of training they are completely clueless about whats going on. The guy today didn't know the default com port settings...

 

[RadiclDreamer]

Are you using an actual serial port or a USB>serial converter?

 

[Pantlegz]

Are you using an actual serial port or a USB>serial converter?

USB>serial converter

But it works fine everywhere else, several other cisco switches, HP switches, cisco router... Everything with no issues until I plug it into the asa.

 

[Nothinman]

The first time I was on the phone for 3 hours we tried tons of stuff. This time they weren't so helpful. They're going to get back with me if they can find any information that may help. If not I guess I'll just get another replacement. Every time I call it seems like I'm getting some guy fresh out of training they are completely clueless about whats going on. The guy today didn't know the default com port settings...

Yea as with any tech support it's hit or miss. But you can always ask to be escalated to the duty manager (think that's the right term) and should get someone more competent.

 

[spidey07]

I've had tons of problems with those USB/serial adapters. So much so that I won't use them.

 

[Pantlegz]

I've had tons of problems with those USB/serial adapters. So much so that I won't use them.

that's freaking insane. Something so simple. I grabbed our old laptop and used the built in serial port and it works fine. Doesn't make any sense that it would work one way but not the other, does it?

 

[jlazzaro]

Keep It Simple Stupid

 

[Nothinman]

Keep It Simple Stupid

Which is more difficult than it sounds since so few machines come with serial ports these days.

 

[RadiclDreamer]

USB>serial converter

But it works fine everywhere else, several other cisco switches, HP switches, cisco router... Everything with no issues until I plug it into the asa.

Try a real port and see what happens