I'm frustrated with the cable company and need to vent. No useful information follows below, so if you're not looking to waste time don't read.
Alright, recently the cable in the living room started having trouble. The other two TV's in the house work just fine on all the channels. After satisfying myself that it was not the TV or the connecting cable (no other inputs on this TV having trouble and bought a brand new shorter cable and connected it) I finally called Comcast (the cable company). I don't like sitting on the phone, especially on hold, so I used the "Chat with a representative" feature on their website to report the problem.
Chatted with the guy. He tried "bouncing the box" but that didn't work (I don't have digital, only coax but according to him they still bounce the box - ok). This is were I believe the trouble all started. His reply when I reported the bounce didn't work and I was still having trouble, "Is there anything else I can help you with today?" WTF, yes my connection is still having problems you can help me with that. At this point I had to ask if I would need a tech to come out and check the connection. His entire reply "Yes." Then I have to ask if he can setup an appoinment to do that. Again, his entire reply "Yes, I can." Most normal people would put 2 +2 together but not this guy. I actual have to tell him yes I would like to schedule an appointment and for him to help me. The guy finally tells me I have an appointment the next day (today) between 1-5pm. Wonderful. That's the end of that.
I did some quick manuvering and my boss actually let me off for the appointment time. So I walk up to my door at 12:45 and I find one of those "Sorry, we missed you" doorknob hangers on my door. Grrr, they came by at 10:50am? I call the number on the hanger for "Service/Repair" and according to the automated voice I now have an appointment between 3pm-7pm. Fine, whatever at least I'll be there.
It was fine until I turned the TV on in one of the bedrooms. When they stopped by this morning they "checked outside" (everything looked fine - lol) and now I suddenly I've lost all my channels except for basic cable!!! I'm at least going to let them know that I'm now missing channels for when they come back out later tonight. So, I call up Customer Service and finally get a live person.
According to her, there is no appointment for later today. She claims they called the apartment and someone told them that the cable was working fine now. Unless my little pug dog has suddenly learned to answer the phone and hold a conversation, they are wrong. I let them know that they are mistaken, no one was home this morning or afternoon until I came home. I tell her the appointment time I was given, 1-5pm, (including that I had taken time off in order to be home). She then tells me her records show the appointment was for between 8am-12pm. After being on hold for a minute the customer service lady comes back and tries to tell me that they can't get anyone out here today, is it possible for someone to meet them tomorrow. I explained that I opened the call online and that support tech told me between 1-5pm and since I had taken 4 hours off of work to be here today it was NOT possible to take another 4 hours off in order to try to meet them tomorrow, especially if they don't follow the estimates they give out. After hearing me mention I opened the call online, she put me on hold for another minute. This time when she came back on the line she said they couldn't get a tech out here before 5pm. She didn't give me any time windows, just that it would be after 5pm. Doing my best not to take my frustration out on this poor girl in customer service I told her after 5pm was fine, I would be here.
So now not only is the TV in the living room still not working, I can only watch about 15 channels on the other two TVs. I'm going to go blow up some tanks on BF2 now....
Cliffs:
1. Had trouble with one cable connection in one room
2. Reported the issue to cable company and took off time to meet the tech
3. Cable company screws me (read above for details)
4. Now not only is the original problem not fixed, I lost all channels except basic
5. Venting on ATOT
Ok, I feel better after venting. Anyone esle have some stories about the cable company? Let the bash ensue
Edit: It should be noted that I do not use Comcast for internet access, I use Bellsouth (thank goodness).
Alright, recently the cable in the living room started having trouble. The other two TV's in the house work just fine on all the channels. After satisfying myself that it was not the TV or the connecting cable (no other inputs on this TV having trouble and bought a brand new shorter cable and connected it) I finally called Comcast (the cable company). I don't like sitting on the phone, especially on hold, so I used the "Chat with a representative" feature on their website to report the problem.
Chatted with the guy. He tried "bouncing the box" but that didn't work (I don't have digital, only coax but according to him they still bounce the box - ok). This is were I believe the trouble all started. His reply when I reported the bounce didn't work and I was still having trouble, "Is there anything else I can help you with today?" WTF, yes my connection is still having problems you can help me with that. At this point I had to ask if I would need a tech to come out and check the connection. His entire reply "Yes." Then I have to ask if he can setup an appoinment to do that. Again, his entire reply "Yes, I can." Most normal people would put 2 +2 together but not this guy. I actual have to tell him yes I would like to schedule an appointment and for him to help me. The guy finally tells me I have an appointment the next day (today) between 1-5pm. Wonderful. That's the end of that.
I did some quick manuvering and my boss actually let me off for the appointment time. So I walk up to my door at 12:45 and I find one of those "Sorry, we missed you" doorknob hangers on my door. Grrr, they came by at 10:50am? I call the number on the hanger for "Service/Repair" and according to the automated voice I now have an appointment between 3pm-7pm. Fine, whatever at least I'll be there.
It was fine until I turned the TV on in one of the bedrooms. When they stopped by this morning they "checked outside" (everything looked fine - lol) and now I suddenly I've lost all my channels except for basic cable!!! I'm at least going to let them know that I'm now missing channels for when they come back out later tonight. So, I call up Customer Service and finally get a live person.
According to her, there is no appointment for later today. She claims they called the apartment and someone told them that the cable was working fine now. Unless my little pug dog has suddenly learned to answer the phone and hold a conversation, they are wrong. I let them know that they are mistaken, no one was home this morning or afternoon until I came home. I tell her the appointment time I was given, 1-5pm, (including that I had taken time off in order to be home). She then tells me her records show the appointment was for between 8am-12pm. After being on hold for a minute the customer service lady comes back and tries to tell me that they can't get anyone out here today, is it possible for someone to meet them tomorrow. I explained that I opened the call online and that support tech told me between 1-5pm and since I had taken 4 hours off of work to be here today it was NOT possible to take another 4 hours off in order to try to meet them tomorrow, especially if they don't follow the estimates they give out. After hearing me mention I opened the call online, she put me on hold for another minute. This time when she came back on the line she said they couldn't get a tech out here before 5pm. She didn't give me any time windows, just that it would be after 5pm. Doing my best not to take my frustration out on this poor girl in customer service I told her after 5pm was fine, I would be here.
So now not only is the TV in the living room still not working, I can only watch about 15 channels on the other two TVs. I'm going to go blow up some tanks on BF2 now....
Cliffs:
1. Had trouble with one cable connection in one room
2. Reported the issue to cable company and took off time to meet the tech
3. Cable company screws me (read above for details)
4. Now not only is the original problem not fixed, I lost all channels except basic
5. Venting on ATOT
Ok, I feel better after venting. Anyone esle have some stories about the cable company? Let the bash ensue
Edit: It should be noted that I do not use Comcast for internet access, I use Bellsouth (thank goodness).
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