Never order from ibuypower.

[Noobtastic]

I called their 1800 number for sales information. The receptionist barely spoke english, and the sales rep she transfered mumbled through half of the conversation. Then I was unexpectantly put on hold, transfered to the wrong department, and then disconnected. I called again requesting customer support, and they told me the wait was 45 minutes.




All the reviews from cnet, PC gamer, gamespot, and the rest of the power media outlets are completely off.


This is the worst experience I have ever had with a computer related company. I hope they burn to the ground.



Here is the conversation I had with an online sales/customer service person (after I couldn't get through on the phone.)

Please wait for a site operator to respond.
You are now chatting with 'Richard'

Richard: Please Note: this chat is for pre-sales support only. Through this chat we do not have the capability to provide status updates, resolve customer service issues, or provide technical assistance.
Richard: Hello. Welcome to iBuypower.com. How may I help you?
Michael: hello
Michael: is this a real person or a bot?
Michael: hello??
Richard: How may I help you today?
Michael: well
Michael: I have a question regarding a possible sale
Michael: i called several times but was either put on hold, disconnected for no reason, or transfered to the wrong department.
Michael: are you there??
Richard: yes
Michael: honestly
Michael: this was an 1,800 sale
Michael: why won't anyone help me??
Richard: How may I help you today?
Michael: by answering my questions
Richard: you haven't asked any yet!!
Richard: How may I help you today?
Michael: look
Michael: my grandmother wants to order me a computer
Michael: but i want it customized
Michael: i need to know how to send her the exact list so she can go can order it hassle free.
Michael: similiar to the wishlists amazon or newegg has.
Michael: how do i do this??
Richard: we don't do wishlists, but you can add to cart, click on the model name and the full configuration will appear... you can then copy and paste this into an email and send it to her
Michael: copy and paste what?
Michael: the link?
Michael: will it be the same exact parts i chose?
Richard: the full configuration
Michael: so what do i copy and paste?
Richard: price, whatever you want to copy
Richard: configuration
Michael: im confused
Michael: what do i copy??
Richard: what do you want to send her?
Michael: the damn list
Michael: of the parts
Michael: i chose
Richard: then send her the damn list of parts that you choose
Michael: no
Michael: i dont want to have her to manual select the parts
Richard: no other way
Michael: i just want to send her the info, she puts in the information, and it's done.
Michael: she's very technologically inept.
Michael: how do you guys survive?
Michael: i see all the great reviews for this website
Michael: but this is just terrible
Michael: do you guys want to make money??
Richard: most people don't have their very technologically inept grandmother ordering for them
Richard: we have been in business for 20 years, what do you think?
Michael: ive had a refurbished HP computer for 5 years
Richard: have a nice day
Michael: **** you



Can you believe that crap? This was supposed to be a birthday, graduation, and christman gift. I've been using the same crap HP since I was 12 years old.

 

[Markbnj]

Well, he was obviously unprofessional, but at the same time your expectations were a little childish. If they don't have the feature then they don't have the feature. They're not going to add it that afternoon so you can complete your transaction. You may consider the feature indispensible, but if they have a going business and happy customers who don't, then they are entitled to continue to operate that way. If it was that important to you then you should have used a vendor that does have that feature. Not all do, and many of the ones I shop from do not, yet I don't consider them failures as retail businesses.

 

[Blain]

Richard doesn't seem like a bad guy from what I read.
Michael was the first one to use the phrase...
"the damn list" as well as... "she's very technologically inept".

I can't believe you posted a thread trying to make your point with that conversation

 

[Rayzn]

I can't say they are completely horrible. I ordered a computer from them in early 2006 and since I recieved it I had problems with it. Freezing a lot, programs deleting or not starting properly among others. I called their customer service and I must say it was the best I have ever dealt with it. They tried to diagnose it over the computer and would send me a few parts at a time to narrow it down. Each time I called they sent the parts out immediately and I recieved them within a week at no charge. None of the fixed it so I eventually sent it in to be completely redone and after a while they sent it back and it worked good for a while and then crap the bed again for good. While the computer I recieved was a piece of crap I was beyond 100% satisfied with their customer service.

 

[coolpurplefan]

Thanks for the laugh. OMGWTF!? :laugh:

I like the part where he says he's had an HP for 5 years and the guy says have a nice day. lol, that's real good. You have very creative ways of being a n00b.

Seriously, just copy and paste the web addresses of the various components she wants to order. Do you know how to copy and paste? You click on the line of the web address and right-click to highlight. Then click on copy then bring your mouse to where you want to paste the link. Click with your left mouse button to put your cursor there then right-click again and click on paste.

 

[Blain]

Originally posted by: coolpurplefan
Seriously, just copy and paste the web addresses of the various components she wants to order. Do you know how to copy and paste?

I guess you and Richard went to the same customer service school... :laugh:
"Michael: copy and paste what?

Michael: so what do i copy and paste?

Michael: im confused
Michael: what do i copy??

Michael: i dont want to have her to manual select the parts"

 

[Noobtastic]

I think they're outsourcing the customer service.


They barely speak english, and one time the guy called me Charles. (I guess he was speaking with to several people at once)



Anyways, I found a really good local place that will build my computer and install OS for $100 bucks flat.

 

[Old Hippie]

I must be missing something here. You seem like you're determined, to give them money. You got disconnected, told to wait 45 mins., and go back for a email chat with a chip on your sholder? And then, can't figure how to copy and paste?

 

[Blain]

45 minutes on their 800 number isn't anything to my waiting on hold for 30 minutes on my dime for Auto Parts Giant.

 

[coolpurplefan]

My policy is to hang up if I've been on hold for more than 5 minutes.

Well, actually, I TRY to hang up. I moved from a province with a total of 700,000 people to Quebec which has like 8 million people. Now I can be on the phone longer and the people are not as polite. Or, they talk real well and they're slick so it means they actually screw you behind your back without you knowing it but when you're talking to them, you think you got a good deal. I guess some people are good salesmen(women). I mean, not for the customer but I mean for themselves. They get the carreer advancement and everything while customers are just left there standing with their jaw open wondering what just happened.

 

[Blain]

I had to stay on the line to try and get my $168 back. :|

 

[brencat]

Noob -- if you live in the U.S., have you considered setting up a wish list at Newegg, have your grandma pay for all the parts therein, and then YOU assemble your own PC ? Would make a good summer project and it's not that hard. Plus you'll get to pick high quality parts and a motherboard that's upgradeable too.

For what it's worth...I totally agree that IBuyPower is a spivvy company run by a bunch of (mostly) Chinese illegals, but you didn't particularly handle yourself well in that conversation.

 

[coolpurplefan]

I think that conversation should be on Saturday Night Live. I think it's pretty funny.

By the way, if you wanted to build a computer yourself, the only difficult thing is the front panel connectors and setting all the BIOS settings. The RAM voltage and timings for example have to be correct or it will damage your RAM. The auto-detect thing won't always correctly set teh correct timings etc.

 

[Rockinacoustic]

The Customer Service guy pwning you?

I'm sorry

 

[Genx87]

lol that guy pwned you hahahahaha.

I wouldnt ever buy from them but it was actually kind of funny.

 

[LOUISSSSS]

well from quickly reading your convo with him, i dont understand u much more than i understand that guy richard...
1. build your own pc
2. buy a dell
3. go to your grandmothers place, go onilne, customize the PC, use her CC to order it.

any better ideas?

 

[Bradtechonline]

Just spent 1600 on a new rig from them. Richard, and I had some good laughs.
just kidding