Never had a CPU die on me how rough is intel's warranty proccess

[ahenkel]

my i5-2500k went belly up. It's been tested in two other boards. Computer won't post.

What are people's warranty experience with Intel

 

[ShintaiDK]

I assume you overclocked? In that case you need the performance tuning plan and no questions asked.

 

[Idontcare]

I RMA'ed my first 3770k through Intel's warranty center, it was about as expected.

Tech support wanted me to run through a few simple diagnostic checks just to make sure there wasn't anything silly going on (eliminate user-error in a non-insulting manner 😉) and after a day or two of very low frequency emails they gave me an RMA number and told me to send it in.

Naturally they are going to ask you if you (1) overclocked your processor or the ram, and (2) do you have an Intel performance tuning warranty.

If you have done (1) but do not have (2) then I recommend you go ahead and buy the warranty right now (costs maybe $20 for your 2500k) and then in 30 days you get a no questions asked "replace my processor please" opportunity from Intel.

They don't care if you bought the warranty after you killed your processor from overclocking, it has been checked and confirmed in a previous thread in these forums. Seems like it would be fraud but it isn't.

 

[ahenkel]

I assume you overclocked? In that case you need the performance tuning plan and no questions asked.

actually CPU has never been overclocked I like having the option but haven't been doing anything that needed the power

 

[ahenkel]

I RMA'ed my first 3770k through Intel's warranty center, it was about as expected.

Tech support wanted me to run through a few simple diagnostic checks just to make sure there wasn't anything silly going on (eliminate user-error in a non-insulting manner 😉) and after a day or two of very low frequency emails they gave me an RMA number and told me to send it in.

Naturally they are going to ask you if you (1) overclocked your processor or the ram, and (2) do you have an Intel performance tuning warranty.

If you have done (1) but do not have (2) then I recommend you go ahead and buy the warranty right now (costs maybe $20 for your 2500k) and then in 30 days you get a no questions asked "replace my processor please" opportunity from Intel.

They don't care if you bought the warranty after you killed your processor from overclocking, it has been checked and confirmed in a previous thread in these forums. Seems like it would be fraud but it isn't.

Good advice I got through the online chat and got a ticket for support. I guess my biggest worry is regarding my motherboard and memory not being approved

 

[Idontcare]

Good advice I got through the online chat and got a ticket for support. I guess my biggest worry is regarding my motherboard and memory not being approved

Great! I doubt you'll have any issues at all then.

Just remember not to get frustrated with the tech support people, they are people too and as much as they want to help you they will lose that motivation if they feel like they are being mistreated.

A little bit of politeness and good manners will open a lot of doors in the tech support world 😉

You come across as a real nice person here in the forums though so I doubt you'll have any troubles at all getting the help you need from Intel tech support.