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Network Printer isn't working

slayer202

slayer202

Lifer
Very small network, just 2 computers and a printer. The printer has stopped working. I believe the computer still can see the printer, but nothing prints. No error message, but I sometimes see printer is offline.

No idea what might be the problem. Toner is low if that can be a factor?

It is a dell3010
 
I would think that it would just say toner low if that was the case.

You can try to restart the print spool service. Start -> Run -> services.msc

Scroll down to the service and restart it.
 
Hmm I guess that might be it. I just removed the printer and reinstalled it and it was fine, but today it randomly went offline again.

Can there be another cause before I have to replace the toner and hope that was the cause?
 
In Control Panel, when you right click on the printer, is the "use printer offline" ticked? If so, untick it and see if that resolves your problem.
 
Originally posted by: dawza
In Control Panel, when you right click on the printer, is the "use printer offline" ticked? If so, untick it and see if that resolves your problem.
Click to expand...

I think this may have been the problem. What might cause it to do that? trying to print while not on the network?
 
Have you power cycled the equipment? Turn off the router then the printer, then turn on the router then printer.
 
Originally posted by: slayer202
Originally posted by: dawza
In Control Panel, when you right click on the printer, is the "use printer offline" ticked? If so, untick it and see if that resolves your problem.
Click to expand...

I think this may have been the problem. What might cause it to do that? trying to print while not on the network?
Click to expand...

I honestly have no idea; I came across a similar problem when setting up a network AIO for my lab- some of the computers could not access the printer some of the time, even though initially, all was well. The fix turned out to be as simple as unchecking the "use printer offline" function (you do need to have administrative privileges to do this, if I remember correctly).

 
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