First off, NETGEAR sucks! Or at least so I think after dealing with two defective wireless PC cards (54Mbps). I used the same (Netgear) wireless router which has been behaving rather strange also (signal going out more than being on the stable side and w/o any good reasons). I have reset this thing more than I can count?
Customer service? oh, the good ol? times! Do you remember when an English speaking person who knew where Minnesota was on the map, used to answer your questions? Well, forget it! I spent 3 days trying to convince a Bombay resident that my card was GONE and that I needed an RMA. The funny thing is, NETGEAR?s warranty implies that free tech support can only be obtained if the hardware fails to work within 4 months from the date of purchase; anything after that costs money. What the heck happened to ONE YEAR warranty status? I mean, are we building such shi**y products that now we can't even expect a year use worth of your money? Imagine what 3 days worth of paid tech support would have meant?! Talking to someone who not only has a listening impairment but who also could give two sh*ts about your problem.
I don?t remember reading any clause implying such poor warranty declaration or else I would have never even bothered with their products!
So this has been my experience (my first ever!) with NETGEAR?s gear! I'm now stuck with two cards (worth over 100 bucks) not willing to go AGAIN through the same non-sense. I don't think I can spend another week trying to reason with people who pronounce "v" everytime they see "w" and who read off pre-made techical notes. Sorry! I'm still living in freaking AMERICA! Please, don't steal it from me!
Now, technically speaking the cards just ceased to work using a HP laptop. The symptoms are too complicated to list. To tell you the truth I have yet to come across a computer component which simply failed after only a few months of use (and I built quite a few systems in my lifetime). I don?t know? I wanted to know what your experience has been. I?d like to think that it?s only my bad jinx?
Thank you all!
Customer service? oh, the good ol? times! Do you remember when an English speaking person who knew where Minnesota was on the map, used to answer your questions? Well, forget it! I spent 3 days trying to convince a Bombay resident that my card was GONE and that I needed an RMA. The funny thing is, NETGEAR?s warranty implies that free tech support can only be obtained if the hardware fails to work within 4 months from the date of purchase; anything after that costs money. What the heck happened to ONE YEAR warranty status? I mean, are we building such shi**y products that now we can't even expect a year use worth of your money? Imagine what 3 days worth of paid tech support would have meant?! Talking to someone who not only has a listening impairment but who also could give two sh*ts about your problem.
I don?t remember reading any clause implying such poor warranty declaration or else I would have never even bothered with their products!
So this has been my experience (my first ever!) with NETGEAR?s gear! I'm now stuck with two cards (worth over 100 bucks) not willing to go AGAIN through the same non-sense. I don't think I can spend another week trying to reason with people who pronounce "v" everytime they see "w" and who read off pre-made techical notes. Sorry! I'm still living in freaking AMERICA! Please, don't steal it from me!
Now, technically speaking the cards just ceased to work using a HP laptop. The symptoms are too complicated to list. To tell you the truth I have yet to come across a computer component which simply failed after only a few months of use (and I built quite a few systems in my lifetime). I don?t know? I wanted to know what your experience has been. I?d like to think that it?s only my bad jinx?
Thank you all!
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