Net Gear Tech Service Is Awful!

[tm37]

I Bought a Net gear router Rt314, And after trying to get it up and running for a few hours. I tried calling Tech support, after 2 hour on hold Diconnected. After another hour, talking to a Rep I get disconnected. Another hour and now I need a Senior Tech between 6am-6pm.

What did we do.

Basically the Basic setup about 30 times. When I told the second guy that we had done this a few times he said, "I need to mak sure it was done correctly." So we did that.

Router still doesn't work! AUGGGGGHHHHHHHHHHHHHHH!

 

[pulse8]

Well, I'm glad their products are generally rock solid, then.

 

[spanky]

yeah i agree. they walked me thru a bunch of diagnostics and when the nic was determined to be bad, the tech guy was like "ok...i'll replace this nic, but this is the only time. we won't replace anymore for you." WTF?!?! last netgear product i ever buy...

 

[serialb]

One of my Netgear switch died and they replaced it for free. I just need to pay shipping for the dead unit. IMHO, they are not the worst.

serialb

 

[Bozo Galora]

Last time I called Netgear tech support, got connected to someone in INDIA!!!!. (I Couldn't understand a word)
Found out later they farm tech support out, so it could be anyone, anywhere.

 

[Vincent]

The last (and only) time I called them, I got a recording that asked me to leave a voice mail message. When I got to the voice mail box, it said that the mailbox was full.

 

[SnowPunk98]

I agree with you as well netgears licks donkey _ _ _ I need to RMA a NIC from them but haev been unable to get ahold of a person I emailed them and got nothing back.

 

[gopunk]

netgear has almost comical tech support. i called and it went "your call has an estimated wait of... 5 hours and 41 minutes"

*click*

 

[MF1]

<< Last time I called Netgear tech support, got connected to someone in INDIA!!!!. (I Couldn't understand a word)
Found out later they farm tech support out, so it could be anyone, anywhere. >>




What???? Ohhh boy...

 

[MF1]

<< netgear has almost comical tech support. i called and it went "your call has an estimated wait of... 5 hours and 41 minutes"

*click* >>



*sigh* Based on all the posts here, NetGear is really having a serious service problem.

 

[TheOmegaCode]

i think most tech support licks.

hey, you also need to ping 127.0.0.1 if you are having network problems, if this comes back negative, you know it's your nic.

 

[tm37]

OK I know the NIC And the cable modem work. I get connection if the router is taken out. Both cat 5 cables seem to be good. The main problem is the router will not Talk to the cable modem.