Nero 7 Ultra on Vista

[gtd2000]

OK here we go then.

I have Nero 7 Ultra installed without any trouble at all on my old tried and tested Windows XP machine.

I've just picked up a new PC via Hot Deals (Acer 180) from Circuit City that comes with Vista Home Basic.

Anyhow.....

Part 1

1. When I install Nero 7 Ultra it tells me that there is an issue with the OS and to check the nero site.

2. I go to the Nero site and download the update to Nero 7.10.x. (178MB)

3. I install the patch - it installs and tells me there is a problem running with this OS but installs.

4 When the PC reboots I click on the links for Nero and it tells me that the link does not exist...

5. I look in start/all programs and Nero has disappeared...hmm.

Then I give up and search the net and I'm led to believe the free update is also and upgrade to Ultimate Edition so I should install this after removing the orginal Nero 7..

Part 2

1. Uninstall Nero 7 and reboot

2. Run update/upgrade 178MB file.

3. Nero loads and prompts for serial code/number - input my number and I'm told it is invalid...

4. do all of the above (Part 1 & 2) about 5 or 6 times and then give up.... :brokenheart:

Any ideas?

 

[gtd2000]

Well, I found a Nero Clean Tool which appears to do the trick.

I've now installed the update/upgrade patch but when I attempt to input my legitimate serial number I'm advised that it is a Pirated number....hmm..

It's just great when these things go pear shaped....

 

[LikeLinus]

1-800-CALL-NERO

 

[gtd2000]

Originally posted by: LikeLinus
1-800-CALL-NERO

Would that be the $1.29 per minute - even although we are a 1-800 number one then?

 

[Rottie]

Try email tech support if you don't want to pay a fee.

 

[Reikon]

I fail to see a catch-22.

If it was a catch-22, it'd be something like:
You can't install Nero correctly.
You must install the patch to install Nero correctly.
To install the patch you must have Nero installed correctly.
You can't install Nero correctly because you don't have the patch installed.

Your dilemma lacks self-contradictory logic.

My advice: upgrade to XP.

 

[potato28]

Originally posted by: Reikon
I fail to see a catch-22.

If it was a catch-22, it'd be something like:
You can't install Nero correctly.
You must install the patch to install Nero correctly.
To install the patch you must have Nero installed correctly.
You can't install Nero correctly because you don't have the patch installed.

Your dilemma lacks self-contradictory logic.

My advice: downgrade to XP.

Fixed, and there should be a Vista patch floating around somewheres on the Nero website.

 

[gtd2000]

Originally posted by: Reikon
I fail to see a catch-22.

If it was a catch-22, it'd be something like:
You can't install Nero correctly.
You must install the patch to install Nero correctly.
To install the patch you must have Nero installed correctly.
You can't install Nero correctly because you don't have the patch installed.

Your dilemma lacks self-contradictory logic.

My advice: upgrade to XP.

Oh that what it is huh?

I wonder how I managed to install Nero all these years - must have been pot luck I guess?

Couldn't be anything to do with all the reports that version 7 is bug ridden... not that it was for me on XP.

If you actually managed to read and DIGEST the information that I typed originally you would have noted that I actually downloaded the patch (update/upgrade) for Vista and that's where my problems begin matey.

I'm not going to be up or downgrading to XP when all I have is a pre-installed licensed edition on my old PC that can't be transferred to my knowledge.

So to summarise:

I install an update patch and my Nero does not do anything at all

or

I install the upgrade (same file as the patch) and I am told I have a Pirate serial number.

In either case whether upgraded, updated or original I don't have a fully working licensed copy of Nero 7 with Vista.

 

[gtd2000]

Originally posted by: potato28

Originally posted by: Reikon
I fail to see a catch-22.

If it was a catch-22, it'd be something like:
You can't install Nero correctly.
You must install the patch to install Nero correctly.
To install the patch you must have Nero installed correctly.
You can't install Nero correctly because you don't have the patch installed.

Your dilemma lacks self-contradictory logic.

My advice: downgrade to XP.

Fixed, and there should be a Vista patch floating around somewheres on the Nero website.

Yeah, as far as I can tell thats the 178MB file that I've already downloaded. It's supposed to be a 2-4-1 file with either an update function or a demo trial if installed as a stand alone.

I'm going for a download of an earlier revision 7.7.x.x or suchlike from P2P to see if that will work with my licensed 7.0.0.0 serial code.

 

[gtd2000]

Originally posted by: Rottie
Try email tech support if you don't want to pay a fee.

Yup, I've done that already - hopefully they won't take too long, or, be like most technical support emails where they suggest something totally removed from the issue you are experiencing.

 

[KeypoX]

yeah and there is no good free burning programs for vista yet ... though imgburn is good for burning image files.

 

[LikeLinus]

Originally posted by: gtd2000

Originally posted by: LikeLinus
1-800-CALL-NERO

Would that be the $1.29 per minute - even although we are a 1-800 number one then?

Well, do you want your problem fixed or not? It says you have an invalid serial number. There's not much anyone on this board can do for you.

The reason you're probably running into the serial number issue is the fact that you're trying to use a later version of the software. It's impossible to know without contacting the OEM.

That said, I'm running Vista 32bit and Nero 7 Ultra as are many people. Did you try to download the full package trial version and using your serial?

Have you already registered your product? The company is offering 10 business days of free phone support after registration, though the phone lines are open only on weekdays, from 8 a.m. to 5 p.m. PT.

If not, register and then call. This is according to http://reviews.cnet.com/music-...5-3669_7-31520827.html

 

[JujuFish]

Originally posted by: gtd2000

Originally posted by: Reikon
I fail to see a catch-22.

If it was a catch-22, it'd be something like:
You can't install Nero correctly.
You must install the patch to install Nero correctly.
To install the patch you must have Nero installed correctly.
You can't install Nero correctly because you don't have the patch installed.

Your dilemma lacks self-contradictory logic.

My advice: upgrade to XP.

Oh that what it is huh?

I wonder how I managed to install Nero all these years - must have been pot luck I guess?

Couldn't be anything to do with all the reports that version 7 is bug ridden... not that it was for me on XP.

If you actually managed to read and DIGEST the information that I typed originally you would have noted that I actually downloaded the patch (update/upgrade) for Vista and that's where my problems begin matey.

I'm not going to be up or downgrading to XP when all I have is a pre-installed licensed edition on my old PC that can't be transferred to my knowledge.

So to summarise:

I install an update patch and my Nero does not do anything at all

or

I install the upgrade (same file as the patch) and I am told I have a Pirate serial number.

In either case whether upgraded, updated or original I don't have a fully working licensed copy of Nero 7 with Vista.

You're the one failing at reading comprehension.

 

[gtd2000]

Originally posted by: JujuFishYou're the one failing at reading comprehension.

Actually, the only issue I have is being able to run Nero 7 on Vista Basic.

It runs perfectly well on XP or WMCE.

Perhaps I might have been slighly harsh in my original response but the main issue is not the catch-22.

The catch-22 is that no matter what I do, my legitimate copy (or serial number) does not work in Vista.

 

[gtd2000]

Originally posted by: LikeLinus

Originally posted by: gtd2000

Originally posted by: LikeLinus
1-800-CALL-NERO

Would that be the $1.29 per minute - even although we are a 1-800 number one then?

Well, do you want your problem fixed or not? It says you have an invalid serial number. There's not much anyone on this board can do for you.

The reason you're probably running into the serial number issue is the fact that you're trying to use a later version of the software. It's impossible to know without contacting the OEM.

That said, I'm running Vista 32bit and Nero 7 Ultra as are many people. Did you try to download the full package trial version and using your serial?

Have you already registered your product? The company is offering 10 business days of free phone support after registration, though the phone lines are open only on weekdays, from 8 a.m. to 5 p.m. PT.

If not, register and then call. This is according to http://reviews.cnet.com/music-...5-3669_7-31520827.html

I'm not absolutely sure about this but from what I gather, if you "upgrade" then that means going from version 5 to version 6 or version 6 to version 7 etc. This also means that you will generally need to pay an upgrade fee and requires a new serial number.

When you "update", meaning staying in the same version, in my case Nero 7.0.0.0 to any other version of 7.x.x.x then you are not required to pay an upgrade fee or use a different serial number.

I've had this copy of Nero for a few months now (3 or 4) and naturally well beyond any 10 day free technical support.
As a matter of principle I wouldn't pay to find out why their upgrade does not work for me.
Since encountering this problem I've read an awful lot of websites where people appear to have issues specifically with Nero 7.

Hopefully my P2P copy has completed and I'll see what happens there.

 

[LikeLinus]

Originally posted by: gtd2000

Originally posted by: LikeLinus

Originally posted by: gtd2000

Originally posted by: LikeLinus
1-800-CALL-NERO

Would that be the $1.29 per minute - even although we are a 1-800 number one then?

Well, do you want your problem fixed or not? It says you have an invalid serial number. There's not much anyone on this board can do for you.

The reason you're probably running into the serial number issue is the fact that you're trying to use a later version of the software. It's impossible to know without contacting the OEM.

That said, I'm running Vista 32bit and Nero 7 Ultra as are many people. Did you try to download the full package trial version and using your serial?

Have you already registered your product? The company is offering 10 business days of free phone support after registration, though the phone lines are open only on weekdays, from 8 a.m. to 5 p.m. PT.

If not, register and then call. This is according to http://reviews.cnet.com/music-...5-3669_7-31520827.html

I'm not absolutely sure about this but from what I gather, if you "upgrade" then that means going from version 5 to version 6 or version 6 to version 7 etc. This also means that you will generally need to pay an upgrade fee and requires a new serial number.

When you "update", meaning staying in the same version, in my case Nero 7.0.0.0 to any other version of 7.x.x.x then you are not required to pay an upgrade fee or use a different serial number.

I've had this copy of Nero for a few months now (3 or 4) and naturally well beyond any 10 day free technical support.
As a matter of principle I wouldn't pay to find out why their upgrade does not work for me.
Since encountering this problem I've read an awful lot of websites where people appear to have issues specifically with Nero 7.

Hopefully my P2P copy has completed and I'll see what happens there.

You apparently do have a reading problem.

1. Who the hell said anything about paying for an upgrade? I didn't say a damn thing about you upgrading or paying. I noted that some serial numbers WILL NOT WORK with newer versions of the software. We have no way of knowing. Only the OEM could tell you what the real problem is.

2. Again, I never asked you when you purchased the product. You need to learn the difference between BUYING and REGISTERING.

"Have you already registered your product? The company is offering 10 business days of free phone support after registration, though the phone lines are open only on weekdays, from 8 a.m. to 5 p.m. PT. "

Did that help you at all? I don't know how to spell it out any simpler.

Here's some cliffs for you.

1. Register Product
2. Call within 10 days
3. Learn To Read
4. If you have already registered...you're SOL.

Stealing a copy from a P2P network doesn't resolve the issue. I don't even think you're allowed to discuss that on AT.

 

[gtd2000]

Originally posted by: LikeLinus

Originally posted by: gtd2000

Originally posted by: LikeLinus

Originally posted by: gtd2000

Originally posted by: LikeLinus
1-800-CALL-NERO

Would that be the $1.29 per minute - even although we are a 1-800 number one then?

Well, do you want your problem fixed or not? It says you have an invalid serial number. There's not much anyone on this board can do for you.

The reason you're probably running into the serial number issue is the fact that you're trying to use a later version of the software. It's impossible to know without contacting the OEM.

That said, I'm running Vista 32bit and Nero 7 Ultra as are many people. Did you try to download the full package trial version and using your serial?

Have you already registered your product? The company is offering 10 business days of free phone support after registration, though the phone lines are open only on weekdays, from 8 a.m. to 5 p.m. PT.

If not, register and then call. This is according to http://reviews.cnet.com/music-...5-3669_7-31520827.html

I'm not absolutely sure about this but from what I gather, if you "upgrade" then that means going from version 5 to version 6 or version 6 to version 7 etc. This also means that you will generally need to pay an upgrade fee and requires a new serial number.

When you "update", meaning staying in the same version, in my case Nero 7.0.0.0 to any other version of 7.x.x.x then you are not required to pay an upgrade fee or use a different serial number.

I've had this copy of Nero for a few months now (3 or 4) and naturally well beyond any 10 day free technical support.
As a matter of principle I wouldn't pay to find out why their upgrade does not work for me.
Since encountering this problem I've read an awful lot of websites where people appear to have issues specifically with Nero 7.

Hopefully my P2P copy has completed and I'll see what happens there.

You apparently do have a reading problem.

1. Who the hell said anything about paying for an upgrade? I didn't say a damn thing about you upgrading or paying. I noted that some serial numbers WILL NOT WORK with newer versions of the software. We have no way of knowing. Only the OEM could tell you what the real problem is.

2. Again, I never asked you when you purchased the product. You need to learn the difference between BUYING and REGISTERING.

"Have you already registered your product? The company is offering 10 business days of free phone support after registration, though the phone lines are open only on weekdays, from 8 a.m. to 5 p.m. PT. "

Did that help you at all? I don't know how to spell it out any simpler.

Here's some cliffs for you.

1. Register Product
2. Call within 10 days
3. Learn To Read
4. If you have already registered...you're SOL.

Stealing a copy from a P2P network doesn't resolve the issue. I don't even think you're allowed to discuss that on AT.

Product was purchased and registered months ago.

I learned to read at 4 - which is more than a few months ago now.

You can't "steal" a copy from P2P - you can perhaps download a copy that you do not have a license for, then when you install it you may well be breaking a national law depending on where you live. "P2P" may infer something that is not strictly legal in the majority of cases.

As it is, the version I have sourced, 7.5.9.x works perfectly well with my licensed serial number. No harm, no foul whatsoever.

My advice if you are running on Vista, based on my experience, is not to try running 7.10.x.x. with your original licensed serial number.

 

[Looney]

Originally posted by: gtd2000

Originally posted by: Reikon
I fail to see a catch-22.

If it was a catch-22, it'd be something like:
You can't install Nero correctly.
You must install the patch to install Nero correctly.
To install the patch you must have Nero installed correctly.
You can't install Nero correctly because you don't have the patch installed.

Your dilemma lacks self-contradictory logic.

My advice: upgrade to XP.

Oh that what it is huh?

I wonder how I managed to install Nero all these years - must have been pot luck I guess?

Couldn't be anything to do with all the reports that version 7 is bug ridden... not that it was for me on XP.

If you actually managed to read and DIGEST the information that I typed originally you would have noted that I actually downloaded the patch (update/upgrade) for Vista and that's where my problems begin matey.

I'm not going to be up or downgrading to XP when all I have is a pre-installed licensed edition on my old PC that can't be transferred to my knowledge.

So to summarise:

I install an update patch and my Nero does not do anything at all

or

I install the upgrade (same file as the patch) and I am told I have a Pirate serial number.

In either case whether upgraded, updated or original I don't have a fully working licensed copy of Nero 7 with Vista.

The point is that this is NOT a Catch-22.

 

[gtd2000]

Catch - 22

A contradictory or self-defeating course of action:

I'm pretty sure that's what happened in my particular instance?

I'm glad that you replied, I've been hoping to catch your signature for ages - couldn't remember what the quote was again.

"I contend that we are both atheists. I just believe in one fewer god than you do. When you understand why you dismiss all the other possible gods, you will understand why I dismiss yours." -Stephen Roberts

 

[MadScientist]

I had the same problem with Nero. I also tried the Nero Clean Tool, but it didn't work. This seems a little extreme, but the way I fixed it was to delete every Ahead and Nero entry in the registry. Rebooted and installed Nero. Back up your regedit.exe file first.

 

[gtd2000]

Originally posted by: MadScientist
I had the same problem with Nero. I also tried the Nero Clean Tool, but it didn't work. This seems a little extreme, but the way I fixed it was to delete every Ahead and Nero entry in the registry. Rebooted and installed Nero. Back up your regedit.exe file first.

I think there must be a problem with the official 7.10.x.x update (assuming that's what you tried to do as well?) as I had no problem at all with 7.5.9.x edition that I installed.
However, here's the strange part - I've just gone into the Nero ProductSetup and it tells me I'm running 7.10.1.0.

 

[Mem]

Nero 7 has become too bloated IMHO,I finally uninstalled it lastweek and went over to Ashampoo Burning Studio 7,it's nice to have a small download (less then 25mb) and it also works great in my Vista x64,looks very nice too.

Btw CCleaner found a load of Nero registry entries left behind after uninstall and reboot,nothing CCleaner could not clean but goes to show how Nero is becoming nowadays,bloated and messy.

 

[Fayd]

Originally posted by: gtd2000
Catch - 22

A contradictory or self-defeating course of action:

I'm pretty sure that's what happened in my particular instance?

I'm glad that you replied, I've been hoping to catch your signature for ages - couldn't remember what the quote was again.

"I contend that we are both atheists. I just believe in one fewer god than you do. When you understand why you dismiss all the other possible gods, you will understand why I dismiss yours." -Stephen Roberts

actually, he's right. what you have described is NOT a catch-22. it's just buggy software that all-around doesnt work.

 

[gtd2000]

Originally posted by: Fayd

Originally posted by: gtd2000
Catch - 22

A contradictory or self-defeating course of action:

I'm pretty sure that's what happened in my particular instance?

I'm glad that you replied, I've been hoping to catch your signature for ages - couldn't remember what the quote was again.

"I contend that we are both atheists. I just believe in one fewer god than you do. When you understand why you dismiss all the other possible gods, you will understand why I dismiss yours." -Stephen Roberts

actually, he's right. what you have described is NOT a catch-22. it's just buggy software that all-around doesnt work.

Take your pick

American Heritage Dictionary - Cite This Source Catch-22 also catch-22 (kach'twen-te-too', kech'-)
n.

A situation in which a desired outcome or solution is impossible to attain because of a set of inherently illogical rules or conditions: "In the Catch-22 of a closed repertoire, only music that is already familiar is thought to deserve familiarity" (Joseph McLennan).
The rules or conditions that create such a situation.
A situation or predicament characterized by absurdity or senselessness.
A contradictory or self-defeating course of action: "The Catch-22 of his administration was that every grandiose improvement scheme began with community dismemberment" (Village Voice).
A tricky or disadvantageous condition; a catch: "Of course, there is a Catch-22 with Form 4868?you are supposed to include a check if you owe any additional tax, otherwise you face some penalties" (New York).

Software works just fine now thankfully, no thanks to the update patch...

 

[Nickyct]

I just bought the Ultra Enhanced and I love it. I'm always and have been Nero users for the longest time. I heard alot of complaint about it but it actually went pretty smooth for me when I installed the software. I was reluctant to buy it at first because I'm running Vista 64 bit version but I guess it supports that also. Plus I get 20 dollars instant rebate and another 20 dollars mail in rebate out of 100 dollars software.